Millward Brown Employee Reviews

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Great place to learn about market research, but horrible work/life balance
Senior Business Analyst, Client Services (Former Employee) –  Atlanta, GAAugust 7, 2013
I have worked at Millward Brown for over 6 years, and recently the company instituted a new service delivery model for the Client Services department.

Taken from the perspective of 10,000 feet up, the new model make sense as it cuts down on redundant work, empowers employees to act more like consultants and boosts job profitability.

Taken from the perspective of the employee, the new model makes for a very challenging work life. There is no longer foundation level support on accounts, and as a result mid-level managers spend a lot of time handling routine tasks or responding to basic client requests. With most of the time spent handling such tasks there is very little time to focus on higher levels tasks such as generating insights for clients or becoming experts in their business. The new model spreads mid-level managers too thin, and as a result long-time clients are becoming frustrated with the reduced level of consultancy they receive from MB and employees are under a great deal of stress.

The new model could be much more effective if employees were responsible for fewer accounts. This would give each employee enough time to handle the more routine tasks, but still allow them to become experts in a clients business and provide the level of consultancy clients are seeking.

MB is a great learning environment and despite the added stress of not having adequate staffing resources there is sense of camaraderie.
Pros
Learning environment, workplace camaraderie
Cons
No work/life balance, senior management seems detached from realities of day-to-day work life
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Great Company
Telemarketer (Former Employee) –  Davenport, IAJuly 31, 2013
Millward Brown was a great company to work for. The location I worked at closed however.
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Poor direction and terrible management
N/A (Former Employee) –  Lisle, ILMay 22, 2013
I worked at MB for several years before leaving on my own when the new model took over.

The every day people that work here are great, however management talk behind your back and treat you like children. They will make you feel good, but really it's a face that they put on.

Zero salary increases for anyone that is NOT upper management in about 3 years now. All the everyday hard workers do not get compensated at all but the upper management will. Think about that, not one person in 3+ years has actually gotten a merit increase or anything....really nice and great for the employee moral.

Most managers have zero direction or care, they only care about themselves in the long run. I have learned that if you want to play their corporate game, then you'll have to be a lying worm to get anywhere.

Overall, if you're just graduating from college this might be a good place to work for a year or so for the "experience". But don't leave your current position to work here. You won't be happy in your day to day life. Unfortunately, that is ONLY because management is terrible and treats you like dirt and NO increase in pay because their system is failing under the new model.
Pros
Maybe good for first job, otherwise nothing
Cons
Read my comments
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Really smart group of people with deep expertise in branding
Director, Client Management (Current Employee) –  Remote locationMarch 16, 2013
Great organization to learn and grow from interactions with others. Very collaborative and fun environment, though like all research firms, workload can fluctuate dramatically and the pace tends to stay fairly hectic. You work hard but also play hard. Hardest part of the job is work life balance. Most enjoyable part is working with very smart people and getting to make a difference the clients' strategic planning.
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Marketing Research Mecca
Business Analyst (Current Employee) –  Fairfield, CTMarch 1, 2013
You can learn a lot from the people who work here. Some people are really smart here.
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What "work/life" balance?
Research Executive - Client Service (Former Employee) –  New York, NYDecember 26, 2012
At Millward Brown, your work becomes your life! I had the fortunate opportunity of starting at Millward Brown just before the economic downturn, and slowly witness the changing environment of the supplier side of marketing. With layoffs, you were forced to absorb the workload and the mantra was that "you are lucky to still have a job." The concept of "team effort" became nonexistent and it was every man for him/herself!

However, I will say that being able to put Millward Brown as a former employer on my resume does stand out when you're job hunting on the client side. So overall, while your personal life slowly deteriorates, the experience you gain is worth it in the end.
Pros
great experience, great benefits
Cons
no work life balance, lack of advancement
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Unappreciative of Employees
Research Manager (Former Employee) –  Lisle, IllinoisOctober 17, 2012
I worked here for a few years and was finally able to get out. Salary increases and bonuses are only for upper management. Staff, managers, and non-directors are expected to work year-over-year without an increase in salary. As employees leave, the work is shuffled out to the remaining staff, but the salary is not. If you are unaccountable and don't have a clue, then this is the place for you.

Hint: You can do better ANYwhere else.
Cons
low/no ethics shown by senior management/very political
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Very Easy Work
Telemarketer/Customer Service (Former Employee) –  Loves Park, ILSeptember 17, 2012
Call a lot of people and do opinion surveys.
I learned alot of different products out there.
Management was real nice.
The hardest part of the job was lengthy surveys. People would get mad at how long it was on the phone.
It was easy to do,loved being on the phone asking questions.
Pros
hour lunches.
Cons
lengthy surveys kept you at work even after shift they had to be finished
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Fantastic place to work!
Director (Current Employee) –  FairfieldAugust 21, 2012
Millward Brown is one of the best places I've worked. The company is highly successful, has excellent senior management team in particular - the CEO, President, CFO, head of the office and HR in Fairfield are really smart, thoughtful and incredibly hard working. Always willing to roll up their sleeves and work WITH you to get the best answers for the clients and employees. Sometime I wish people would just stop complaining and just do the work. The complaining can be really tiring and I don't know why they don't just go and find another job if they don't like the company.

The company does ask people to work hard but wake up - it's 2012. Unemployment is at at an all time high and ALL companies are asking people to work hard or even do the job that two people used to do. My whole family has worked incredibly hard and I don't think that Millward Brown asks any more of its people than any other company.

I would like to get paid more but who wouldn't?

Millward Brown is a great place to work and people should be lucky to get offered a job there!
Pros
successful company, great training, generous
Cons
people complain too much
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Too many hours, not enough support.
Research Executive (Former Employee) –  Lisle, ILAugust 9, 2012
Account managers, Directors and VP have a good understanding of the business and what it takes to develop actionable market research. However, upper-management is too far removed from the overly complex internal study process development. The refusal to hire more staff to take on the ever increasing revenue stream is demoralizing to over worked/under paid employees.
Pros
lots of exposure to the industry, work with well known brand and agencies and the benefits are suitable.
Cons
no work life balance, younger employees have little chance for advance as they are stuck with menial tasks.
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Fun Workplace
Interviewer (Former Employee) –  Decatur, ILAugust 3, 2012
A lot of people would not take the interview, but when they would they make my day. My co-workers were great people and we were allowed to make our own hours.
Pros
fun
Cons
hang ups
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Typical Day
Global Brand Manager (Former Employee) –  AtlantaAugust 2, 2012
Provided strategic direction for all marketing, communication and media strategies, Designed, developed and implemented Internet based research plans that resulted in creative development, brand equity and consumer good packaging optimization
communicate with analytic, marketing, communication and sales departments across all levels including C-level executives
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Terrible Place to work/Find another job at a different market research agency if at all possible!
Senior Research Executive (Former Employee) –  Alpharetta, GAJuly 21, 2012
MB is highly political and does not value or foster the career growth of their employees.

-The salaries are very low compared to other marker research agencies, due to the fact that they have very high overhead.
-Part of the reason overhead is so high, is because there is a lot of waste in terms of spending from upper management.
-Office politics are stifling, if you aren't tight with the right people it is difficult if not impossible to move up
-Nepotism is a alive and well at MB
-Office-wide communications are inconsistent, distorted, patronizing, or nonexistent.
-Some senior people are willing to cross ethical lines if it suits them. Generally involving lying or misrepresentation in order to protect themselves, at the expense of someone junior to them.
-A lot of people have been leaving lately and MB has not rehired anyone to take there place, causing an excessive amount of work for the Foundation staff.
-MB prides themselves on Work/Life Balance; however the Junior staff is expected to work 50+ hours without being compensated accordingly (they only pay you for 37.5 hrs). Also, if you work below the 'desired' number of hours, upper management will keep piling on additional projects forcing you to work overtime.
-No merit increases or spot bonuses in the past 2 years
-Gossiping is a daily occurrence within the office
Pros
they sometimes provide free lunches (although lately free lunches only go to upper management)
Cons
see overall review
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Terrible work life balance
Assistant Research Executive (Former Employee) –  Atlanta, GAJune 28, 2012
Expect to work at least 50 hours a week if you are on some of the bigger accounts. The benefits are excellent but the roller coasters of work and stress will definitely take a tole on you if you don't make sure you are getting enough of a life outside of work.
Pros
free lunches/dinners during crunch periods
Cons
extremely long hours
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Great place to work, very accomodating, fun atmosphere
Senior Market Research Production Associate (Former Employee) –  Fairfield, CTMay 17, 2012
I worked at Millward Brown for 11 years, I had great relationships with the people i worked with and enjoyed doing my job.
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Great place to work
Network Systems Engineer (Former Employee) –  Naperville, ILMay 13, 2012
The environment was open, relaxed and fun. This was one of the best companies I have worked. There is a diverse culture and a multitude of opportunity to grow your career.
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Bad management to the extreme.
Client Service (Former Employee) –  New YorkMay 12, 2012
VERY dysfunctional place.

High level of politics, not the usual politics. The "C"razy, socially unacceptable sort of politics.

Non-competitive salary - povery-level for non-managers.

HR is a joke.

Take note - one of the worst places to work in America.
Cons
incompetent upper management at c level
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Nice people to work with if you can stand the politics
Vice President, North American Controller (Former Employee) –  Lisle, ILApril 30, 2012
Good group of people to work with at the lower levels of management.
Pros
celebrations are common
Cons
bad "c" level management in north america
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Good Learning, Bad Environment
Account Manager (Former Employee) –  Fairfield, CTApril 26, 2012
Millward Brown is a great company to have on your resume and get exposed to basic market research. Its no surprise that they are at a downward spiral because much of their work is templated and there is so much emphasis on being perfect that creates a stressful environment.

Unfortunately, they have promoted young managers from years ago w/ no mgt experience and jaded from being given so much grunt work that they too have become master delegators.

MB can definitely turn themselves around if they trusted their team members more, giving more responsiblities and created process improvements and get w/ the times by eliminating paperwork and creating digital processes.

They have a great onboarding process and you should take excellent notes because that will be the best learning experience.

Expect to work ridiculous hours because that is what is expected of everyone especially if you go in as an entry level employee.

Negotiate salary & perks and dont back down even though HR will tell you "sometimes in your career you need to take a step down to move ahead" total BOGUS!
Pros
onboarding process
Cons
mgt, work hours, work process and development
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Worked There a Long Time Ago
Senior Research Executive (Former Employee) –  Fairfield, CTApril 17, 2012
It is not fair to judge this company on my review because I worked there a very long time ago. However, this was the worst job I ever had. They liked to hire people without marketing research experience and place them in positions to manage people who knew more than them. They were operationally driven, rather than being driven by the needs of the client. And they had no respect for their employees.
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Overall rating

3.7
Based on 149 reviews
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3.3Work/Life Balance
3.2Compensation/Benefits
3.1Job Security/Advancement
3.4Management
3.5Culture