Generally the environment is clinical in nature due the services we provide. Non-clinical positions are located in a standard office environment. We strive to make our culture one that is friendly to both clients and staff. We have annual employee-appreciation events and individual offices manage celebrations for birthdays and achievements.
The interview process is unique to every position and hiring manager. In general, most interviews are face to face but can sometimes occur via Skype for out of town candidates. In general there is a discussion as to what the job involves and Q&A to see if the candidate is a good fit for the position and vice a versa.
High work expectation for billable hours. It is not enough to get the 100 hours of billable services per month, the focus of Mind Springs is on exceeding this quota. The management has the perspective that they own the staffs schedules and can book them, back to back, from the time they arrive until the time they leave. No time for lunch, breaks or making phone calls or other contacts to address client's resource needs that do not fit into the schedule.
Opportunities for advancement are always conveyed to staff. Employees who apply for positions are guaranteed at least an informal interview. Our goal is to promote from within if possible.
What advice would you give the CEO of Mind Springs Health about how to improve it?
We would tell Sharon to take a day off because she's the hardest working CEO we know!
The interview questions are unique to every position and hiring manager!
I was proud at first but as I realized how awful the company’s reputation was I stopped sharing where I worked
The clinical staff who have been here for any length of time are like walking zombies. Many seem more depressed than the clients who get services as the staff are hopeless, helpless and under constant stress. The smart staff just put in their time to get their licensure so they can move on to private practice opportunities. The not so smart staff stick around for as long as they can while worrying at which point the upper management will boot them out the door in favor of making a fresh hire to start the process over again.