Overall Bad Experience of a job
Level II Technician (Current Employee) – Cutler Bay, FL – May 18, 2017
Started this job pretty recently and i liked it at first but on a day to day basis now, I just get tired of it. There is always something new wrong with the product on computers or other devices. When i get a call from agents below me, i notice that it is a problem that shouldnt have been sent to me, it was just that the agent was close to leaving time so they tend to send up their calls so they dont deal with it. I'm currently in school and i gave in my schedule of just monday and wednesday and they put me to work. When i asked why, i was told that that people had to get monday and wednesday off too. When i asked around. People wanted my saturday off... Overtime is great.. If you like to stay at a place till 3 or 4 in the morning and randomly get one call as soon as the game ends and you end up leaving 30 minutes to an hour later. Overall this is the most boring job i have ever gotten.
PS - you will get fat since all you do is sit down all day...
Relaxing at times, Extremely easy work, On computer all day
Computer we are given are outdated (i can't use the product like the customer), horrible scheduling, extremely boring, some lower level agents are clueless of the products, No time is given to write cases.