MobileHelp
2.8 out of 5 stars.
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Working at MobileHelp: 35 Reviews

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United States35 reviews

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3.0Work-Life Balance
3.4Pay & Benefits
2.5Job Security & Advancement
2.7Management
2.9Culture

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Welcome to the end of your personal life.

Indeed Featured review

The most useful review selected by Indeed
There is no understanding of work-life balance here. Understaffed and hiring just about anyone who can type 10 words per minute regardless of actual skills or education level. Weekends are required and if you are unable to, they won't even bother interviewing.
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no comment

Mission statement is nothing more than a sign on the wall. Great product. Saves Lives. But look elsewhere. You will be much better off. Pay is very average.
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MobileHelp insights

Based on 25 survey responses
Areas for improvement
  • Sense of belonging
  • Trust in colleagues
  • Support from manager

Easy but terrible management

The job itself is pretty easy and the coworkers are nice. Although it’s easy work, there’s a lot of it and never enough time to get it all done but even if you do get it done it will never be good enough. So don’t expect a pat on the back for finishing over a weeks worth of work in 2 days. Instead, expect zero acknowledgment, add a complaint or two along with a dash of belittlement and you’ve got yourself a typical encounter with warehouse management. Honestly, it’s just one person in management who makes your work life as hard as possible and causes most people to leave. But if you are a strong minded person who truly just wants a job that pays the bills, regardless of how you’re treated, then you’ll do great here :)
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Not a good experience

I’ve never been treated so poorly in my life talked down to, told they didn’t have time to teach me what they wantedFrom me yet ripped apart how I did it
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Horrible place

It was horrible they don’t care about you just want you to sales don’t know how to coach either just excel you to sales all day everyday.they don’t want to get to know know u as well
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Biggest self ranking company ever on this site

I worked here for a little over a year and saw more than half of the people I started with leave. The ones who stayed were constantly miserable, you have to work long hours with a little break, the management changes literally things all the time to make it miserable for employees. I can honestly say in the sales department I saw so many people leave that could of been great employees to have on a sales floor. I found a lot better job and am happy I finally left. Run this place is filled with lie after lie.

Pros

Remote

Cons

Poor management, just a number, long hours in a call center enivironment driven by favoritism.
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Friendly and fair working environment, requires lots of patience

It was a good job that taught me a lot even if it took a lot out of me but it allowed me to improve my quality of life. If you enjoy talking to countless people on a daily basis this is the job for you

Pros

Benefits and remote availability

Cons

Short and few breaks, long and inconvenient hours to start off with
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Good Company

I enjoy my place in this company. They used to give free food and all I had to do was show up and eat it. Got paid during that too. Amazing benefits.

Pros

Good pay, good environment

Cons

No more bagels :(
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drama

honestly the pay is the only pros of this company. there was too much drama when i was there. not all the managers are annoying but mine was there are some that are good at their job

Pros

pay

Cons

environment
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I can’t wait to leave.

Working here used to be enjoyable. Now it is ruining my mental health. You are on a dialer for your entire shift. If you don’t want calls to come you need to put yourself on a break. You get 20 minutes of break time per shift, which includes going to the bathroom, putting notes in the system, sending emails, anything. The lead system seems to be rigged. Some people get all the decent leads. The rest of us get garbage. They can’t really explain the system that decides ranking. I have taken a huge pay cut along with many other people, and it’s a miserable job. I really can’t wait to quit. It’s a hard time to find a job.

Pros

The benefits are great.

Cons

Short breaks, lead distribution, commission structure, schedule
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None

The turnover of employees are a lot in this department. but wasn't always that way from the beginning. During the pandemic they had us work at home.

Pros

They use to feed u alot.

Cons

My boss's boss is very unprofessional
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If you like repetition

If you like doing repetitive work this is the place for you. Co workers were cool. Pay was ok, managers were blah but most are. Otherwise this place is ok to work at.
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Everything was great till they sent us to work from home

Your managers will stab you in the back. Upper management will cover it up.If you last a year you will probably work there the rest of your life.There is no room to move up.MobileHelp lures you in with amazing benefits then tells you everything is on hold till Covid-19 is cured.You will never be anything more than a butt in a seat to middle management

Pros

Free Bagel Day

Cons

No more free bagel day
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Your coworkers are the only good thing there.

Management treats you like you're a child and they talk to you with complete disrespect and expect you to be ok with it. They don't understand mistakes happen so you're punished by them taking something away or making a new rule.

Pros

They uses to get us lunch
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If your any good at sales dont bother

This place only cares about using you , lying to you and treating you like an animal not a human being. If you like lies and abuse go ahead and apply.

Pros

none at all

Cons

everything
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Stable Busy Environment

Everyday is new, the process is repetitive and easy to learn. The customers are kind and the supervisors train well. Executives care about the employees.
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Corp Cliche

Run like a frat house. Cheerleaders will do well. Our division manager did not want anyone clever around, acted like Mad Men. My direct super had no constructive direction, lost in his own world. Daily sales report is all that matters.
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Week 1 through 3 in Sales

I had a healthy mix of classroom training, shadowing on the sales floor and online testing / assessments. You will need to be sharp and focused. During the classroom portion of the training we had the opportunity to meet many of the important staff members who contribute to the overall success of the company in their various departments. It is something special to see how so many departments, who are fully resourced, work side-by-side to meet the overall team objective. At MobileHelp we function like a well oiled machine and I appreciate being apart of that. It's exciting to see. On the sales floor you get the opportunity to be mentored by tenured employees who have been at the company for many years and who function at a fast paced, high performing level. Leadership is patient and kind to their employees.
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Horrible

Please don't know work for this company everybody in the customer care department is fake.Management is always having secrets meeting and you could be sitting at your desk and be fired with no warning.No employee last longer then 6 months that why they always hiring .They are just horrible
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N/a

Nice place to work, regular schedule hours, the culture is relaxing and calm. Bagels every Friday & convenient stop for food and leisure activities for when you are on break.
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Great Experience, Great People to Work With...

Definitely a great place to build character and experience. This continuously growing company has done phenomenal things in 11 years. Co-workers are very down to earth and most of the managers are pretty fair. With it being a young company, certain processes change in a different department. It just a small growing pain with a good company.
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Overall rating

Based on 36 reviews

Ratings by category

3.0 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Compensation/Benefits
2.5 out of 5 stars for Job Security/Advancement
2.7 out of 5 stars for Management
2.9 out of 5 stars for Culture

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