MobileHelp Employee Reviews

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5.0
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Great Place to work
Director of Product Development and Engineering (Current Employee) –  Boca Raton, FLJuly 7, 2018
C-Level Management team is awesome. Always doing something nice for their employees. Very approachable and willing to listen. Growing quickly and will be huge in the future.
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4.0
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Great Experience, Great People to Work With...
Customer Care Tier II (Current Employee) –  Boca Raton, FLJune 24, 2019
Definitely a great place to build character and experience. This continuously growing company has done phenomenal things in 11 years. Co-workers are very down to earth and most of the managers are pretty fair. With it being a young company, certain processes change in a different department. It just a small growing pain with a good company.
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5.0
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MobileHelp walks the walk
Sales (Current Employee) –  Boca Raton, FLMay 26, 2019
Truly a delightful place to work. If you are looking for a place where you not just a number but part of a family, look no further. MobileHelp is a great place to unleash your inner superstar and make a great living. A typical day is following up with appointments, taking and making phone calls, and walking customers through the sales process. The workplace culture is out of this world where there is constant recognition for work well done, and great coaching to improve performance. The products are awesome and it feels great to know we save lives everyday. Highly recommend working here!
Pros
Pay, Benefits, and Products.
Cons
N/a
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1.0
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Stick that ping ping table somewhere
Sales Associate (Current Employee) –  FloridaApril 5, 2019
They could care less about you....I had to turn my life upside down...kids...school at night...the could give a rip...STAY AWAY...THEY WILL SUCK YOUR SOUL DRY
Pros
None
Cons
Poor management
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5.0
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A very fun and relaxed atmosphere, with a ping pong table
Collections Specialist (Former Employee) –  Boca Raton, FLMarch 26, 2019
MobileHelp is a very nice and exciting place to work. I happened to have a supervisor who micromanaged us which made it stressful to perform, but I rose to the occasion.
Pros
Good company
Cons
Short 10 minute breaks that are micro-managed
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1.0
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Management lies to your face daily
Inside Sales (Former Employee) –  Boca Raton, FLOctober 6, 2018
The training at this company is a joke. The mentors they provide you with only care about making sure they sell because if they don't they lose money so you are an after thought.

No one tells you the commission is on points till the 3rd week on the job. It's not about talent here its all about who the sales manager likes.

If they like you then you get plenty of fresh calls - if not then you call recycled leads all day long over and over.

People who were at the top suddenly go to the middle and its because they get the recycled leads - plenty of turn over at this place in the sales dept - no voice mail so people steal your leads all the time
Pros
free bagels & casual dress code & shorts on the weekends
Cons
favourites get the best calls + commission on a point system
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3.0
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Be prepared to drink the kool aid
Customer Service (Former Employee) –  Boca Raton, FLSeptember 21, 2018
Questionable business practices, incredibly unorganized management teams and favoritism for advancement are a few reasons I left. Help from leadership is inconsistent, they will bend over backwards for one customer and not give the time of day to the next. Requests to speak with a supervisor are often refused. Major changes are communicated in lengthy paragraphs via email several times a month and you are expected to adhere seamlessly, although no time is allocated for you to check your email. Monthly meetings went from skill building exercises to uncomfortable pitches on why MobileHelp is the BEST!!! Red flag....

There is no transparency, new employees get promoted without equal opportunity to the team. Upper management has encouraged people who are promoted to lie to their colleagues about it or to tell them it's just temporary. Supervisors have also been led to believe this. Horrible for company morale. If you perform well on the phones, you will be rewarded with back to back calls, while those who perform poorly get little to no calls. They will tell you its not a sales position, then train you on sales and pressure you to upsell.

This job is ok if you just want to make some money, they do pay above average, but if you care about your personal growth and your customers then this job will leave you feeling very frustrated. They do give out a lot of snacks and have bagels every Friday, but somehow that doesn't make up for the overwhelming feeling that you are nothing but a number to them.
Pros
Good work life balance, awesome colleagues, feeling like you are saving lives
Cons
Zero transparency, unrealistic expectations, unreliable leadership
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4.0
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Productive and positive place to work
Provisioning Coordinator (Former Employee) –  Boca Raton, FLFebruary 16, 2018
Overall my experience at Mobilehelp was great due to the amazing training and staff whom provided me with a solid base of developed analytical skills and work experience.
Pros
Company Picnic
Cons
Hard to advance within department
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5.0
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You feel appreciated here!
Customer Service Representative II (Current Employee) –  Boca Raton, FLJanuary 8, 2018
Great place to work. First company I have ever worked for that makes you feel appreciated. Would recommend to everyone that if you apply you will not be disappointed. It is a great company to work for, they truly care about their employees and their customers.
Pros
Pto, Benefits, Food/Snacks
Cons
Can't think of anything off hand
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5.0
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Enjoyable Enviornment and Room for Grownth
Quality Assurance Specialist (Current Employee) –  Boca Raton, FLJanuary 8, 2018
I have been working at MobileHelp for almost 4 years now. There has been many advancement opportunities available that have allowed me to move up to a position that I am extremely happy working in. I have worked in and with multiple departments (Customer Care, Retention, Sales, Quality Assurance) and each one of them have been just as great as the next. MobileHelp really cares about their employees and are extremely generous when it comes to paid time off and vacation days. The environment is so positive and management is great. I would highly suggest MobileHelp to anyone looking for a career that they actually enjoy going to daily.
Pros
Pto, Management, Opportunities for Growth
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3.0
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Good company if you have a normal schedule
SALES CONSULTANT (Current Employee) –  Boca Raton, FLOctober 10, 2017
Being in sales they switch your schedule whenever they want and don't seem to care if its an inconvenience for you. not a good option if you have young kids
Pros
It was great if youre one of the selct few who got normal work hours
Cons
working 5-2 am is not a shift to make money
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1.0
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Be Prepared
Tier 2 CSR (Current Employee) –  Boca Raton, FLMay 22, 2017
Great place to start off, but once you're settled in it all goes down hill. I'm pretty sure any good reviews on here is someone from management at MobileHelp making it seem like it's all dandy. DO NOT FALL FOR IT! So much favoritism, no room for growth unless you're a favorite, the CS management is absolutely horrible! Recent hires get promoted rather then those who have seniority. Not to mention management is always having meeting so if you need help while on a call you better pray someone in another department is available. Communication between debts. is also an issue, it seems almost they are all at war with one another. I could go on and on but I'm sure you get where I'm going with this. If you're willing to lose your sanity then hey go ahead and apply.
Pros
Free food
Cons
Just about everything else
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5.0
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Amazing work experience!
Sales Associate (Former Employee) –  Boca Raton, FLApril 28, 2017
MobileHelp provides the type of work experience ALL companies should strive for. They not only provide excellent training, benefits and pay, they also truly care for their employees. From the recognition of accomplishments to the employee driven committees that drive a healthy and fun team and family type atmosphere, make going to work a pleasure.
Pros
Everything
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1.0
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Form Not Performance
Customer Service Representative (Former Employee) –  Boca Raton, FLApril 20, 2017
If you like not being accountable, playing ping-pong and coming in late and leaving early, this is the place for you. Really nice management team, but accept for the sales department, they would rather you be happy then productive.
Pros
no pressure, short hours
Cons
hard to get anything done and no one cares
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4.0
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Great start for developing key business skills
Shipping & Receiving Coordinator (Current Employee) –  Boca Raton, FL 33431November 1, 2016
Great working environment, I received many hands on skills that paralleled my MBA studies. Daily activities include managing and preparing outbound shipments, arranging transportation services for shipments, inspections, and testing. MobileHelp prides itself on effective teamwork, although communication between silos needs room for improvement. Most enjoyable aspect of my job is the satisfaction of shipping medical alert equipment and providing assistance to elderly seniors in need.
Pros
Great employee appreciation
Cons
Communication between departments
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3.0
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Good place to work, nice environment
Sales Consultant (Former Employee) –  Boac Raton, FloridaOctober 9, 2015
The company has a very relaxed work atmosphere and is a good place to work overall. However the system for distributing incoming calls need to be restructured since it favors established salespeople.
Sales Management needs more experience managing a sales floor in terms of providing guidance and establishing expectations. I did enjot my time working there other than the monotony of the jon.
Pros
Relaxed work atmosphere and nice people at the top. Generally liked working there.
Cons
The job is boring and monotonous, but it is what it is.
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Overall rating

3.4
Based on 16 reviews
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3.6Work/Life Balance
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3.5Culture

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