MobileHelp Employee Reviews for Customer Service Representative

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5.0
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Great Place to work
Director of Product Development and Engineering (Current Employee) –  Boca Raton, FLJuly 7, 2018
C-Level Management team is awesome. Always doing something nice for their employees. Very approachable and willing to listen. Growing quickly and will be huge in the future.
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3.0
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Be prepared to drink the kool aid
Customer Service (Former Employee) –  Boca Raton, FLSeptember 21, 2018
Questionable business practices, incredibly unorganized management teams and favoritism for advancement are a few reasons I left. Help from leadership is inconsistent, they will bend over backwards for one customer and not give the time of day to the next. Requests to speak with a supervisor are often refused. Major changes are communicated in lengthy paragraphs via email several times a month and you are expected to adhere seamlessly, although no time is allocated for you to check your email. Monthly meetings went from skill building exercises to uncomfortable pitches on why MobileHelp is the BEST!!! Red flag....

There is no transparency, new employees get promoted without equal opportunity to the team. Upper management has encouraged people who are promoted to lie to their colleagues about it or to tell them it's just temporary. Supervisors have also been led to believe this. Horrible for company morale. If you perform well on the phones, you will be rewarded with back to back calls, while those who perform poorly get little to no calls. They will tell you its not a sales position, then train you on sales and pressure you to upsell.

This job is ok if you just want to make some money, they do pay above average, but if you care about your personal growth and your customers then this job will leave you feeling very frustrated. They do give out a lot of snacks and have bagels every Friday, but somehow that doesn't make up for the overwhelming feeling that you are nothing but a number to them.
Pros
Good work life balance, awesome colleagues, feeling like you are saving lives
Cons
Zero transparency, unrealistic expectations, unreliable leadership
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1.0
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Be Prepared
Tier 2 CSR (Current Employee) –  Boca Raton, FLMay 22, 2017
Great place to start off, but once you're settled in it all goes down hill. I'm pretty sure any good reviews on here is someone from management at MobileHelp making it seem like it's all dandy. DO NOT FALL FOR IT! So much favoritism, no room for growth unless you're a favorite, the CS management is absolutely horrible! Recent hires get promoted rather then those who have seniority. Not to mention management is always having meeting so if you need help while on a call you better pray someone in another department is available. Communication between debts. is also an issue, it seems almost they are all at war with one another. I could go on and on but I'm sure you get where I'm going with this. If you're willing to lose your sanity then hey go ahead and apply.
Pros
Free food
Cons
Just about everything else
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1.0
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Form Not Performance
Customer Service Representative (Former Employee) –  Boca Raton, FLApril 20, 2017
If you like not being accountable, playing ping-pong and coming in late and leaving early, this is the place for you. Really nice management team, but accept for the sales department, they would rather you be happy then productive.
Pros
no pressure, short hours
Cons
hard to get anything done and no one cares
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Overall rating

3.4
Based on 16 reviews
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3.6Work/Life Balance
3.9Compensation/Benefits
2.7Job Security/Advancement
3.2Management
3.5Culture

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