Productive and fun but too many cliques between management and employees
Customer Service Representative (Former Employee) – Sparks Glencoe, MD – June 27, 2018
I loved working there, until all of the management shifts. They began promoting people who were friends instead of who deserved it. They would even bring in outside hires who were also friends, who left the company years ago and put them into management positions instead of those who deserved it that were there for years. Management would switch your job description giving you more job functions with no promotional job titles or proper raises. When there was severe weather risks like the 2010 blizzards, they still expected you to work or you would be wrote up. Some managers talked down and even bullied or allowed bullying in the work place. Human Resources has used unethical business practices with temporary hires as well as permanent hires. The entire management team is not like this, there are a lot who are loving and fair. But there a quite a few who are not and like to make your job way harder than it should be.
However, I loved my actual job. Working with the clients, helping them resolve their account issues and billing statements. Being able to ease their minds and comfort them, when faced with misunderstandings, financial difficulties, and death of patients. I enjoyed having a goal to reach when trying to reach monthly or quarterly bonuses. Being able to work alone, and not being micro-managed as long as you met productivity goals.
You learn the in and out on billing insurances, facilities, and patients.
bonuses, employee rewards, yearly raises, yearly gifts, milestone gifts, over-time
healthcare is too expensive, some management issues