Moda Health Employee Reviews

Showing all 99 reviews
Sort by: Helpfulness | Rating | Date
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Used to be a better company environment, now it's just "get it done"!
Specialist (Current Employee) –  Portland, ORJune 13, 2018
Moda used to be a place where you felt like part of a greater good. Lately it's been stressful and the focus is get the job done at any cost. There is a lack of focus on employees (although they show a good face in this area) the cut throat nature is disheartening.
Pros
Pto, 401(k), Cera, insurance, etc.
Cons
Lack of promotions and communincation if you're not a fit for an internal job.
Was this review helpful?Yes 2NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Family Enviroment
Medical CSR (Former Employee) –  Portland, ORMay 30, 2018
The customer service department is a hard position but with the caring and family oriented environment will definitely make you love your job. The support of your team is a must to succeed at Moda Health, as they work as a whole. Individuals that do not back-up co-workers or lend a helping hand find it hard to succeed. It is also not a place for those who cannot take constructive criticism or put the clients needs before your own. The job can be cut-throat but that is because Moda delivers the best customer service of any company I have dealt with personally or worked for.
Was this review helpful?Yes 2No 1Report
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Don’t do it
CSR/Cashier (Former Employee) –  Milwaukie, ORMay 9, 2018
Terrible upper management, no time off. Black and while rules, no consideration for the individual. They go threw employees like dirty socks. High turn over and LOW PAY.
Was this review helpful?Yes 5NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Call Center Environment
Pharmacy Customer Service Representative (Former Employee) –  Milwaukie, ORMay 4, 2018
Typical day consists of answering phone calls all, explaining benefits and copays to members, making outbound calls to pharmacies and doctors office, and resolving complaints. Most calls are complaints and most are easy to resolve but you do get some that aren't. And some ends up being projects that would take time to resolve but this can all count against you since everything you do is timed towards your performance.
Was this review helpful?Yes 3NoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Run away
csr (Former Employee) –  Anchorage, AKMay 3, 2018
Just my advice: don't make the mistake of working for moda. Extremely incompetent management As a csr I was only paid $18.50/hr not even close to enough for what you are made to put up with. Three different system that track your time, repetitive. For a company which attempts to stress adherence to schedules, at no time was management on time for a meeting. The csr position is the cornerstone to the company and is treated like they are expendable. I could go on and on...BEWARE
Pros
Non existent
Cons
No parking, micro managed, the managers know less than the csrs
Was this review helpful?Yes 3NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Wonderful place to work
Medical Customer Service (Former Employee) –  Milwaukie, ORMay 3, 2018
This was a great place to work and to better understand the medical benefits. The culture was very nice and there was a lot of support within the company
Was this review helpful?Yes 1No 2Report
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Not a job for people who dont like to sit in one spot all day
Customer Service Specialist (Current Employee) –  Bend, ORApril 25, 2018
the job requires long hrs of sitting in one sport , you must always be available or it goes against your overall performance and therefore effects you job level. If your a mover or multi-tasker this is not the job for you
Pros
moda tries to have a continuation of activities outside of the job place
Cons
new system of adherence NICE is not the most user friendly
Was this review helpful?Yes 2NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very busy work and enjoyable
MEMBERSHIP ENROLLMENT SPECIALIST (Current Employee) –  Portland, ORApril 8, 2018
Data entry, work for several managers, work on spreadsheets with dead lines.

Flexible hours, love the busy environment, work for other managers.

Great working environment, love doing data entry and helping members obtain doctors and dentists of their choice.
Was this review helpful?Yes 2NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very productive
Claims Processor (Former Employee) –  Eugene, ORApril 4, 2018
ODS was a no nonsense kind of job. You were expected to work without help from your coworkers. If you had an issue you were expected to go to management.
Pros
4days 10 hrs a day
Cons
No team work
Was this review helpful?Yes 1NoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Work place
Government Support Specialist (Current Employee) –  Portland, ORMarch 30, 2018
Very stressful and controlled environment. Management is very inconsistent. Makes working very difficult. Processes change often for any consistency..........
Pros
Free Giveaways
Cons
Poor Wage
Was this review helpful?Yes 6NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great company to work for with unlimited opportunities
Account Executive (Current Employee) –  Portland, ORMarch 29, 2018
Initially employed in an entry level position. Was able to be promoted several times. My hard work was appreciated and recognized. The leadership team takes the time to train and mentor their staff. I feel valued and empowered.
Was this review helpful?Yes 2No 3Report
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Comfortable
Accounting Operations Specialist II (Current Employee) –  Portland, ORMarch 21, 2018
This is a place you can work at comfortably for years. There are several positions you can work at entry level. There are a lot of perks that come with the job and various schedules.
Was this review helpful?Yes 3No 3Report
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
No future
Authorization Coordinator II (Current Employee) –  Portland, OR 97204March 15, 2018
Worked here 4 years been turned down six times for promotion. When asked for guidance manager states qualities outside job listing. When asked for examples to learn from none can be given
Was this review helpful?Yes 4No 1Report
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Na
Moda Health (Former Employee) –  Portland, ORFebruary 23, 2018
Upper management (executives) do not know what is happening beneath them. Lack of resources and funding for departments creates large work loads with too few employees to complete the work they are tasked with. Executives are not involved or aware of what day to day work looks like. When approached by the managers who directly oversee these departments to request more support, it seems as though they are met with resistance. Of course they are busy, but it makes working there frustrating. If there are alternative options for employment, another company may be better.

Missing work for Inclement weather results in loss of pay, using PTO, or having to make up the hours.

Veterans Day is the same. If a veteran would like the day off, they need to take PTO or make up the hours.
Pros
Sponsor the Blazers
Cons
How many characters can fit in this field?
Was this review helpful?Yes 8NoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Csr
Customer Service Representative (Former Employee) –  Anchorage, AKFebruary 1, 2018
If your looking for long term employment this isn't your company.
I worked as a csr in Alaska .
People are getting let go all the time. It's nerve racking knowing at anytime you can be let go.
Performance is based on not putting yourself in unavailable.
Stay on the phone 7.5 hours besides two breaks and a lunch . You'll be golden
Your answering on a average 45-47 calls a day
Monitored 24/7. Your calls are listened to and your notes are checked.

Raises are cents like .20

This isn't a good starter company . It's high stress and people pick favorites.

Be prepared not to get time off
Their is no over time .
75 hour bi weekly

No parking / monthly fee off street $ 65
Pros
Experience
Cons
Micro managed, no communication
Was this review helpful?Yes 6NoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Place is a joke.
Corporate (Current Employee) –  Downtown PortlandJanuary 29, 2018
Management is completely out of touch.
Pay is very low compared to the market.
No work life balance and mandatory Saturdays when they're behind (which is all the time).
Pros
Uhm, free coffee and tea in the break rooms?
Cons
Alot.
Was this review helpful?Yes 3NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
always under pressure
Sales and Service Representative (Former Employee) –  Portland, ORJanuary 17, 2018
just ok I won't go back .company took on indv plans and didn't know how to handle what came next , to many calls and not enough people to answered them or pay them at a good rate of pay
Was this review helpful?Yes 6NoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
I do not recommend Moda to anyone
Billing and eligility (Former Employee) –  downtown Portland ORJanuary 7, 2018
I worked for Moda in its Billing and Eligibility department. There were so many rules about employee behavior that it was impossible not to get in trouble with your supervisor! One time my supervisor criticized me for eating a sandwich at my desk! If you're a minute late you can be in trouble, etc. I was an excellent employee but management treated us like children. After three years there, and with a very stupid supervisor, I quit. And I was never well paid there! Some benefits are good (cheap medical insurance, of course) but I would never like to work there again.
Pros
Cheap health insurance
Cons
Management treated us like children
Was this review helpful?Yes 13NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Friendly employees who start and end their careers there
Benefit Configuration Analyst (Current Employee) –  Portland, ORJanuary 6, 2018
Staff is very friendly and nice family like company. Everyone is willing to help out and care for the person with the most workload by volunteering to help
Pros
Benefits, employees
Cons
Flexibility isn’t good
Was this review helpful?Yes 3No 2Report
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good
Medical Customer Service Agent II (Current Employee) –  Milwaukie, OROctober 6, 2017
I have learned a lot working here. I love my co-workers and enjoy coming to work everyday to have the opportunity to learn from them. I also have great benefits for health insurance and vacation.
Was this review helpful?YesNoReport
Claim this company page

Want to know more about working here?

Ask a question about working or interviewing at Moda Health. Our community is ready to answer.

Ask a Question

Overall rating

3.2
Based on 99 reviews
520
424
324
215
116

Ratings by category

3.0Work/Life Balance
3.0Compensation/Benefits
2.6Job Security/Advancement
2.6Management
3.1Culture

Ratings from women

3.1InHerSight Score

2.8Personal Development

3.2Career Opportunities

3.3Family Support

Women rate the female-friendliness of their workplaces on InHerSight

Powered by InHerSight