ModSquad Employee Reviews

I've learnt a lot like being kind . Everyone is patient, lovely and good'-looking. Modsquad is an exciting place to be as a junior resident. Love it g

Pros

It's good

Cons

It's loud

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Meh

Lead (Former Employee) - Remote - September 6, 2023

Lack of communication and low pay. It felt like the lead position, which is a direct employee, is worse than being a contractor. They move you around, increase/decrease hours, and the managers are more interested in covering themselves than managing.

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ModSquad insights

Based on 172 survey responses

What people like

Ability to learn new things
Inclusive work environment
Time and location flexibility

Areas for improvement

Fair pay for job

Micromanagement, no communication, disorganization, abysmal pay, exploitation, disrespect for employees; RUN DON’T WALK away from this company.

Operations Center Representative (Former Employee) - Sacramento, CA - August 30, 2023

What is the best part of working at the company?Set your own schedule, able to pick up extra projects for more hours.What is the most stressful part about working at the company?Poor management, disorganization, constantly shifting goalposts, low pay, worker exploitation, micromanagement, poor communication, disregard for reasonable accommodations/ADA.What is the work environment and culture like at the company?Tumultuous, inconsistent, poor communication, worker exploitation, micromanagement, egregiously low pay, manipulationWhat is a typical day like for you at the company?Stressful, attempting to keep up with the constantly updated and poorly communicated project expectations, uncertain, a lack of oversight yet punishment when you do not follow the uncommunicated shifting goalposts.

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Productive and Fun Workplace

Customer Support Agent (Current Employee) - Remote - August 28, 2023

Love it! So flexible, I am able to work without being micro - managed and I love that. They are very responsive if a problem ariseI would really recommend everyone to work at this company.

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Its like a wild wild west

I don't have one (Former Employee) - Remote - August 23, 2023

The whole concept is designed awfully, recruiment process is a mess and then getting procjets is another level of mess. Nobody seems to know how to user their own system as well. Even if you filled the the things you were suppose to, and had a interview for procjet in place. You are waiting that interview and the person being available that day before that you get kicked of the procject that you were attending.Huge hustle with projects and other stuff like that, I would say if you need extra money or extra work there are better place work than in this culture which is not so good.

Pros

Can´t name one I was kicked from project even it started.

Cons

Almost everything, no one explaining anything clearly, you don´t get help to anything that you like to ask help, expectations are high for newly starting project seekers. Unhealthy and compentitive work culture.

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Great job. Fun environment. Simple tasks.

Ticket Agent (Former Employee) - Remote - August 22, 2023

I enjoyed working for Modsquad. You aren’t really supposed to say what project you own because you’re required to sign an NDA. It was an independent contract type position so you have to pay your taxes on your own but it’s easy. As long as you implement the feedback from your supervisor successfully you don’t have to worry about being poorly evaluated or terminated. I lost the job due to not being used to so much freedom. You are truly in charge of completing tasks without much supervision and my position was ticket-based, zero phone usage. Do exactly as they say and you’ll be alright. Greatest pro: Flexible hours, work as much as you want if time available, and non-combative hours adjustments to do pretty much anything you want. Con: you are in charge of yourself and you may get bored with the mundane work.

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Enjoyed the work and co-workers

Assistant Project Manager (Former Employee) - Remote - August 21, 2023

I enjoyed being part of the company, going from an independent contractor to an assistant project manager was amazing. Unfortunately got laid off due to work shortage.

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Amazing place to work at

Contractor (Current Employee) - Houston, TX - August 10, 2023

One of the best companies out there! Amazing coworkers, mangement is easy to work with. Flexible schedules. Most of all, good pay!! If you're looking for a fun place to work, this is definitely the right choice!

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Fun workplace

Customer Support (Former Employee) - Sacramento - August 9, 2023

Loads of training, fun and ambitious people. Great benefit and salary. Cons we need to follow the USA time.The management really care with their employees

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While great WAH op...pay, training, advancement changes needed.

Lead (Former Employee) - Remote - July 31, 2023

Be prepared for a scheduling grab every month. DO NOT attempt to use this as your sole income. This is a side hustle only. You will end up homeless (2x now) when a project ends suddenly or there aren't enough hours to go around. Advancements are slow if at all. You make more money as a contractor (1099) than an employee (1040) as you can work more than 40 hours. You're ever going to have enough hours sustainably to afford the healthcare package which you WILL need for mental health if you work moderation. Nothing like working at non-livable pay and being exposed to the dregs of society with no mental health options.If a project ends, no one will hustle to help you find a new one. Once you apply to a new one, your flakey upper rank employees who say they could use you on a project will flake out and forget about you or which project they were going to put you on. I once had a PM who said there weren't enough hours the next month, and NEVER got back to me about when there were hours...the project was still going...literally forgot about me. I simply got removed from the communications process slowly. I never followed up because I didn't want to work with that PM again. Also didn't want to report it because I like to work and management can be a bit of a clique.NDA means you can't fully promote yourself to other companies afterwards and good luck trying to get a job afterwards in the same field. If another job wants professional references you can't give them emails, etc. I really enjoyed one of my long term projects, the company I can't name was so very respectful, -

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Would not recommend

Project Manager (Former Employee) - Remote - July 31, 2023

It's nice working from home, and if you're interested in moving up in the company, there's a decent pathway to do so. That's where the pros stop, though. They strongly prioritize the bottom line over the people that work there, management is unsupportive, health insurance barely covers anything, no paid sick or vacation time, expected to be on-call 24/7, pay does not match industry standards, and the better you are the more work they put on you without pay raises.

Pros

Work from home, advancement opportunities

Cons

Unsupportive management & HR, subpar health insurance, no paid time off, low pay

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Horrible treatment of the employees

Customer Support (Former Employee) - California City, CA - July 21, 2023

It does not matter if you have 5 years working for them, they will remove you from the project without any prior notification, and If you asked them for an explanation they reply with spamming emails. They do this constantly with the employees and after removing you from the project they announce in the general group that you were reassigned willingly (when actually they removed you)

Pros

flexible work schedule

Cons

not a secure job

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Great remote work

Global operations & Engagement (Former Employee) - Seattle, WA - July 18, 2023

Great place to work and sharpen skills. Great culture and start up feel. You’ll have the ability to get into different projects and take time off as needed.

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Good, Flexible Work

Moderator (Former Employee) - Remote - July 18, 2023

It's great flexible work, you're a contractor so you can pick your own hours whenever you want. Obviously there are work culture issues. Mainly around managers being out of touch with how workflows actually go, so they set quotas and rules that translate poorly to application.

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Productive and fun to work

Customer Service Representative (Former Employee) - United States - July 11, 2023

The environment is friendly, the pay is great as well, supervisors and leads provide adequate help with issuesEnvironment is friendly and is a good place if you want something extra to earn more

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Amazing place to work! Highly recommend

Team Lead (Current Employee) - Bartlesville, OK - June 27, 2023

AMAZING place to work. Not only is it WFH but management is a blessing on my team. I am a lead and enjoy my mods and how we all work together to find solutions that also benefit our client. If there is an opening to work for Modsquad TAKE IT.

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Good at first

Assistant Project Manager - Remote (Current Employee) - Remote - June 18, 2023

I have been with this company for 6 years now. Started as an independent contractor and worked my way up to APM. You are severely underpaid here for all the work that you do. I currently make $13 an hour (much lower than industry standard), do not get paid time off, no holiday pay, no sick leave. If you take time off of work, you miss out on the pay. They want you to have a work/life balance but given that you do not get paid if you don't work, this makes taking time off extremely burdensome, especially with the fact that you don't get paid enough anyways. If they offered PTO, it would make things a bit better but since they do not, I have been looking elsewhere.

Pros

unlimited leave (without pay), great co-workers

Cons

no PTO, no holiday pay, no sick leave, minimal benefits

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Good Gig company

Customer Service Representative (Current Employee) - Remote - June 12, 2023

Great place to work. Training is good and if you need help you use Slack for communication. You get QA feedback weekly. Pay is fair. Only drawback is making sure you have a gig ready when one ends.

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They don’t care about their employees

Customer Service Associate (Former Employee) - Sacramento, CA - May 31, 2023

What is the best part of working at the company?Since MSQ hires people as contractors from all over the world, I was able to make friends with colleagues in other countries. It was fun to work with them. What is the most stressful part about working at the company?For the project I was on, scheduling depends on metrics, and we were grouped into 3. (A, B, and C) A group can schedule first, then B next, and so on. It was stressful that it is not guaranteed that I can take my shifts when I am available due to their scheduling system. What is the work environment and culture like at the company?It’s a remote job, so I felt comfortable working from home without being tired commuting to work everyday. However, we were not given break or lunch during the shifts. We had only 5 min break for bathroom if we need it, but otherwise, there was no break or lunch even though you work 8 hours a day. What is a typical day like for you at the company?1) clock in, get ready to work, log in to the tools, go pre shift for 10 mins, and go online. During pre shift, check updates and live issues, email, etc. 2) keep working until the end of my day 3) logout from the tools, clock out, write a shift report.

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Extremely low pay and benefits. Worked from home which was a plus.

Assistant Project Manager (Former Employee) - Sacramento, CA - May 31, 2023

If you are looking for a remote working job that you pick the hours, this may work for you. The pay is minimal and as a contractor there are no benefits and very little ability to rise to management.However I was able to become an employee and into management. The pay was not much better and the benefits were very expensive and therefore cost prohibitive. After 10 years I was laid off due to "lack of work" with no severance pay with no warning and just my last pay check.

Pros

Remote

Cons

Cost prohibitive benefits and very low pay

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Like any place, it has pros and cons

Project Manager (Former Employee) - Remote - May 29, 2023

For me the cons out way the pros at this point. I was very satisfied with my pay (salary), and I did not use the benefits. It is extremely hard to get promoted or to have someone else promoted. They encourage a work-life balance however that is unattainable with the work load expected. They just had a recent round of layoffs that has put even more stress on an already tenuous management staff.