Customer Support for a project called MoviePass (Former Employee) – Boise, ID – August 1, 2018
Training is strictly OJT. You are thrown into the mix and expected to swim. Once you are set up and understand the systems and what is expected of you things go fairly smoothly. One of the problems is Modsquad is at the mercy of their clients and the job may be there one day and gone the next.
Customer Service Agent (Current Employee) – Anywhere – June 18, 2018
They understand how to work as a team in order to accomplish a goal. This is an absolutely amazing place to work. They have fantastic people to work with. They also provide you with plenty of opportunity for growth.
Inbound Phone Support/Chat Moderator (Current Employee) – Sacramento, CA – June 3, 2018
Pro's: -Schedule when you want to work for the most part -Relaxed atmosphere, I have yet to be micromanaged or talked down to by management. So if you do as your are told and do your job correctly you should be ok. -Fair support network, there is no immediate transfer to a higher tier when on the phone with a customer but you can escalate and ask questions other ways.
Con's: -Pay, saying pay is bad would be an understatement. They prey on people who have no other current employment option and there is no direct way to get a raise. Expect your pay rate to be between $8 and $10 an hour if you are standard remote worker. -Bennys, there is none since you are a 1099 Contract employee -Job Security, Been with the company only a month and hours are already getting sacked and dried up. They had an agreement where we had to be within the project for 60 days and work 20 hour a week minimums with the lions share of those hours on the weekends and that was removed less than 30 days with me being on the project which is super scummy. -If this is your primary source of income be prepared to be without work for weeks/months between projects and have some sort of nest egg to supplement yourself while you tread water with the hundreds (yes, soon to be hundreds of people) looking for a project that only accepts a couple people. One week you can find yourself with 40hours, the next you are lucky to get 40hours in an entire month and over-night you can be without any hours.
(Remote) Customer Service Representative (Current Employee) – Remote – May 21, 2018
This company is great for those who want something flexible. They are great at teaching you and helping you grow if you want to. I enjoyed working for them and would still love to if an opportunity presented itself.
Customer service contractor (Former Employee) – Atlanta, GA – May 7, 2018
I started working for ModSquad last year and was removed from a project because a customer asked me to look up his credit card as someone had used his movie pass.I then got accused of taking someones credit card details,but three days later was asked back to the project but I missed the email.I then asked for a letter proving I had lost my job and they refused.They said they had other projects but everytime I applied I got turned down.I re-applied for the company again and they said due to contract issues they were unable to employ me..despite offering to reemploy me!
Independent Contractor/Moderator (Current Employee) – Telecommuting – March 29, 2018
Not a bad place to work. Not a great place to work. I'd probably recommend it as a side gig for stay at home spouses who just need some extra money. It's insanely difficult to make a career here and they have large turn over because of it.
Customer Service (Former Employee) – CA – March 8, 2018
The pay rate is ridiculous (8-9 an hour) and the training you get is subpar. Then when you mess up, you get yelled at by your lead or manager and get an attitude if you ask for retraining. They expect people to work lots of hours as if this was a well-paying job. This isn't a well-paying job - you pay people 8 an hour you're going to get people worth 8 an hour. Who then have to work a ton of hours just to make ends meet at the sad rate of pay. They like to lure you in by saying there are advancement opportunities but there aren't any. You could work with them for years and never even make lead unless you kiss a lot of butt or are a personal friend of a manager. One lead was the girlfriend of the manager. She sucked at her job but it shows how bad things are there. If you know someone or kiss butt you might have a chance at advancing.
Moderator (Current Employee) – Dallas-Fort Worth, TX – February 26, 2018
Working for ModSquad is great, if you are looking for a second job! Warm and helpful management team, and the work is easy most of the time. I highly recommend if you are working part time and looking for something to fill out that remaining time!
Project Manager (Current Employee) – Remote – February 14, 2018
If your only option is to work from home, ModSquad is a great choice. There is a lot of flexibility and many different teams performing a variety of services. It is easy to find a team that you can be a part of, but there are definitely some teams that form cliques and it's hard to break into those teams and really be a part of them and advance within the team or company in general due to this.
However, if you're able to get a job making more than $15 an hour, you'd already be making more than the highest realistically obtainable positions at ModSquad without being here for many years. For some the ability to work from home on your own schedule may be worth the lower pay.
Customer Service Representative (Current Employee) – Sacramento, CA – October 25, 2017
Pros - Could get a project that's remote Work from home Possibility of flexible hours Could get awesome team of coworkers Nice variety of projects/clients
Cons - Low pay No real opportunity for raises Projects could end without any warning Applying for a project at times feels like a lottery Hard to feel like you'll get anywhere
In general ModSquad was great for getting my foot in the door for customer service or tech support. I worked both in office and remotely and for the most part it was a good experience, but the way management operates is at times super conflicting and there's nothing you can do to really prepare for a project to just be over with. No warning, no heads up, no time to plan and prepare. Its just done, and you have to apply for a new project, if any are available, and hope that you can get back on the pay wagon.
Game Tester (Current Employee) – online – June 28, 2017
Enjoyed the opportunity to be able to test games that were in production. The managers were helpful and supportive. It was a great experience and I was able to learn a lot about the processes in creating games.
Marketing/Mod/Customer Service (Former Employee) – From Home – June 26, 2017
In some ways, this was the best work from home opportunity I have ever had but the managers are TERRIBLE. I broke my arm and needed the first week off, sent in a doctor's note, my then manager forwarded it to someone else and accidentally included me saying terrible things about me. I then quit that project and literally NO ONE in HR even cared. So typical.
Moderator (Current Employee) – USA – June 26, 2016
Love it, they are flexible, helpful, resourceful, growing and very innovative! Starting out is low pay but its worth it in the end since you dont have to deal with the ins/outs of traffic, dressing up, being stuck at one place 8 hours a day. That life is so over!
Online Moderator (Former Employee) – Online – November 13, 2015
It was a fun experience to have and made me want to work more positions like this. Being able to work more than one project at a time and learning new skills was very exciting. The pay was poor for the amount of work and that is the only thing I didn't like.
Customer Service and Moderation Agent (Current Employee) – Sacramento, CA – July 21, 2015
This company is great and fun to work for. However, the compensation and advancement opportunities just are not there. For a highschooler or college student, this would be a great job. Just don't expect a career or financial security.