ModSquad Employee Reviews
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Good people, bad organisation
Customer Service Representative (Former Employee) - Poland - July 13, 2022
Indeed Featured review
The most useful review selected by IndeedIt's a good place to work as long as it comes to your coworkers and help from the older Representatives. The management is okay, as long as you meet their requirements. The hours are flexible, but you need to work hard to be get a good schedule, I.e. if one month you don't meet the CSAT, you may be left with late hours or even no hours at all. Little break time, often rude customers (ofc it is a standard) but still everything is your fault in the end.
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Contractors or slaves?
They pay you the absolute minimum and expect you to work 60 hours a week to be able to live. There is no moving up into a W2 role quickly. I’ve been with the company for over 2 years and never had any issues with my QA or attendance. Managers are overworked, as well. The clients expect you to bend over backwards and cater to their every whim for $11 an hour. Currently looking for something else as it’s obvious I’m not going anywhere with this company.
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ModSquad insights
What people like
- Inclusive work environment
- Ability to meet personal goals
- Time and location flexibility
Areas for improvement
- Fair pay for job
- Sense of belonging
- Overall satisfaction
Don’t bother.
Training is usually 30min-1hour video followed by 3-4 HOURS of reading through a workflow. No modules, no practice, just reading and a short video. Then you’re thrown to the wolves and expected to know what to do. If you feel uncomfortable on a project and leave before the end of your “contract”, you’re basically reprimanded and good luck ever getting another project. Company is a joke and a waste of time.
Pros
Flexible schedule (kind of), cool people, work from home
Cons
Unorganized, lack of training, low pay
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Horrible Interview Process
Interviewee (Former Employee) - Remote - July 12, 2022
I was told that I had the job and would begin training soon. Never heard back from anyone ever again. The interview was pretty much just them explaining training and bragging about the company. It seems that people are either already lined up for positions and they don't say anything or they're very unorganized.
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No micromanaging
Independent Contractor (Current Employee) - Georgia - May 24, 2022
It is a good place to work if ypu are looking for a great work balance life style. I have been working here for about 6 months do far everything has been pretty easy once you get the hang of the call flows everything is a brisa.
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Good work life balance
Customer Service Representative (Current Employee) - LATAM - May 17, 2022
One of the best WFH companies for LATAM. You get to schedule your hours on a monthly basis, the pay is always early and it's a very friendly work environment
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Great Contract Job
I love working from home, making my own schedule and scheduling in two hour shifts groups. I learned how to use a number of CMS applications and I only did live chats and tickets.
Pros
Flexible!
Cons
Contract job means less hours after the holiday season.
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Bare bones contracting
Content Moderator (Former Employee) - Remote - March 31, 2022
For a company called ModSquad, they don't have many moderating jobs. The couple I saw for games were impossible to get as they usually already have people lined up for the positions or you need a recently upgraded computer to work the job. Most of the work is customer service which feels like MSQ is a third party provider for fodder jobs. You could make $15/hr as a call center agent but you get $8/hr for the same job at MSQ. As a contractor you get no benefits, no taxes taken out of your checks, and no paid time off or anything like that. You schedule your shifts when you want them, which is nice, but you can get denied projects if you won't work at certain hours/days. You can work multiple projects at once but they can not overlap in shifts. You can work up to 12 hrs per day, 60 hrs per week. There is no overtime pay as a contractor. If you're lucky you can get a lead position but it's still a contractor position, so same deal. It feels like many projects become micro managed and thus intolerable. Some managers expect you to be putting out 100% work effort for your dirt pay, which I don't agree with. Some projects are laid back with cool people; I made a couple friends but nothing that would necessarily advance my career or anything. Goodying up to management can get you brownie points. I've worked for some projects related to gaming but it's usually user reports done on a browser client. Ban/suspend people for their actions. That's about it. Depending on the project, the quota can be really high per hour. Again, for only $8-$9/hr it really wasn't worth it. Your shifts -
Pros
Work at home
Cons
Bad pay, takes too many hours to get a decent check, do your own taxes (effectively making less than min. wage)
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Flexible and Comfortable Environment with Opportunities for Advancement
I began as a mod (independently contracted) and was bumped up to a lead position at a bit over a year. Seeing as this is my first WFH gig, I don't have a lot to compare it to so I may be a bit biased, but this has been an incredible experience thus far. Obviously taxes are kind of horrendous as an independent contractor and you don't get any benefits, but if you show initiative and drive there is definitely plenty of room for growth within the company. Once you are bumped up to a lead/mgmt position, you do have the opportunity to receive benefits. I really appreciate the culture of ModSquad - I have never felt like I can't be myself. Interviews are voice-only which is absolutely wonderful and makes me feel like they really care about the quality of your character rather than what you look like. My teammates are super diverse and management is always responsive and friendly.
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Flexible Schedule
Customer Service Representative (Current Employee) - Remote - March 19, 2022
I work here as a supplement to my normal job. I like the self scheduling flexibility. You can work mornings, days, nights or overnights. You can work more than one project. The pay could be better. Most of my managers have been easy to work with and offer a good deal of support when you have questions. Not all projects are permanent so be prepared to apply for other projects. Have had no problem finding a new project.
Pros
Flexible Schedule
Cons
Low Pay
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Jobs at ModSquad
I have nothing to say about this company
Independent Contractor (Former Employee) - Remote - March 14, 2022
Lack of training made the job very hard to do. The training was module based and self study with no sense of direction. Pay was lower than an average call center.
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Great remote company
MOD Squad Member (Current Employee) - Kosciusko, MS - March 3, 2022
You are a independent contractor. You can work as many projects as you can handle as long as you can handle the required hours. There are several projects available
Pros
Pick your own schedule
Cons
No
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It is a wonderful flexible gig that you can do with minimal investment into equipment.
Customer Service Representative - Independent Contractor (Former Employee) - Remote - February 22, 2022
I loved working for Modsquad. They were kind and caring. They worked with me especially when I experienced homelessness they still allowed me to work and found different projects that I would be well suited for. I would still be there today if I was not driving for a living. Shoot I might just check in with them now to see if they have anything that I can be useful doing. This was a fun learning experience as well.
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They are real people with real lives!
Social Media Content Moderator (Current Employee) - Sacramento, CA - February 8, 2022
I have been with this company for over a year. They have been with me through some crazy things. They are so supportive and always willing to help. They have great resources and help when you need a question ansse
Pros
Family environment and supportive
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The flexibility is amazing
Customer Service Representative (Current Employee) - Remote - January 11, 2022
I enjoy working for this company. Once your foot is in the door they have other opportunities you can apply for. They have alot of non phone projects as well.
Pros
Flexibility
Cons
None
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Provides flexibility
You have the ability to work as many projects as you’d like and overall, it is a good company if you have a busy schedule but the pay isn’t the greatest
Pros
Flexibility
Cons
The pay is terrible
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A Vile and Cruel Company
Tier 2 Technical Support Representative (Current Employee) - Los Angeles, CA - October 12, 2021
I have had the pleasure of working on six different "projects" here at ModSquad. A project is what your client is referred to, I know it's weird. ModSquad does an amazing job of using quirky terms to cover up what something actually is, you get used to it. Once you are onboarded to a PROJECT you are either given training by a manager or they give you the PROJECT'S resource site and let you go over it yourself. You are told during orientation that you get to pick your own hours which sounds great but what they do not tell you is they have limited amount of hours provided to you and you are separated into groups based on your performance. So if you're a new person you can start in the middle group which picks hours second. If you are lucky you can get a good 40 hours but some months you can barely hit 20. Every scheduling day once a month is stressful because you are fighting over hours with your colleagues. You don't want to work at 12AM? Too bad. I have jumped around on projects and found some with people I actually enjoy that make work fun and also where the pay isn't in the single digits. It can take a while to find these but they are worth it if you really need money and need to WFH. The absolute nastiest thing about ModSquad is how everything is under NDA. So if you want to leave the company and talk to a new employer about who you worked for or what you did at ModSquad LEGALLY you cannot do so and could potentially face going to court. All of the work essentially that you are doing is going to go unnoticed due to this, they do not care about at the end of the day and you -
Pros
flexible hours, get to do nothing and make money
Cons
you are fighting for your life once a month to get hours, all of the work you are putting in will result in nothing on your resume for future employers
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Flexible BUT Unprofessional
Confidential (Former Employee) - Remote - September 30, 2021
This company offers flexible opportunities, which is great. However, the pay and level of professionalism is LOW and UNACCEPTABLE, respectively. I thought maybe the other reviewers had just had a bad experience, but the clique/micromanaging attitudes other individuals have mentioned are TRUE. Also, they do not communicate honestly and utilize bait-and-switch communication styles often. I would NOT RECOMMEND. They do not respect people individually, or their time.
Pros
Flexible Scheduling
Cons
Unprofessional, Unacceptable Communication Tactics
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Work Life Balance is great!
Customer Service Supervisor (Former Employee) - Remote - September 29, 2021
I had several projects to choose from throughout my employment. Supervisors and other upper management were readily available when needed and easy to contact via Skype. Pay rate was okay at the time. The benefits were good once hired as an employee. I really enjoyed working for the company and their clients.
Pros
Work from home, good pay at the time, good benefits after hired as an employee, good management, and plenty of projects to choose from.
Cons
A little higher pay at the time, but it wasn't bad, benefits were good but a bit pricey.
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Flexible Scheduled
Customer Service Representative (Current Employee) - Work from Home - September 25, 2021
Good supplemental work at home job. Pay is on the lower end. May be assigned to work Chats, Phones, Tickets or Emails. Most of the Managers are nice and will try to work with you.
Pros
Flexible Schedules - Work From Home
Cons
Only paid once a month - Low Pay
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Fun Place to Work-Flexible Scheduling
T1 Core Agent (Former Employee) - Remote - September 22, 2021
I liked working here and was sad to hear about my contract ending. However, they did offer other opportunities to choose from and provided ample time to schedule interviews with other departments, before the contract concluded.
Pros
Flexible Scheduling; non-phone work
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Ask a question about working or interviewing at ModSquad. Our community is ready to answer.Ask a QuestionOverall rating
5
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Ratings by category
3.8 out of 5 stars for Work/Life Balance
2.5 out of 5 stars for Compensation/Benefits
2.5 out of 5 stars for Job Security/Advancement
3.2 out of 5 stars for Management
3.4 out of 5 stars for Culture
Ratings from women
2.7
InHerSight Score2.1Personal Development
2.7Career Opportunities
3.3Family Support
Women rate the female-friendliness of their workplaces on InHerSight
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Questions about ModSquad
- What is the best part of working at ModSquad?7 people answered
- What is the most stressful part about working at ModSquad?7 people answered
- What benefits does ModSquad offer?5 people answered
- What tips or advice would you give to someone interviewing at ModSquad?5 people answered
- How do the schedules work for mods? Can we work whenever we want, or do we have to commit to shifts?5 people answered
- What is the interview process like at ModSquad?4 people answered
- What questions did they ask during your interview at ModSquad?4 people answered
- How long does it take to get hired from start to finish at ModSquad? What are the steps along the wa…4 people answered
- How did you get your first interview at ModSquad?4 people answered
- How do you feel about going to work each day at ModSquad?4 people answered
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