Excellent Employees but Lacking Room to Grow
Housing Counselor (Former Employee) – South Portland, ME – October 1, 2018
MMI offers an ever expanding variety of tools to assist consumers with their personal finances. The largest non-profit of its kind MMI is positioned as a leader in traditional credit counseling, historically focusing on addressing credit card debt.
MM has faced erosion in their credit card management programs due to lenders offering their own internal solutions as well as well as debt settlement companies taking market share. Debt settlement is often an easier prospect for clients, with less focus on financial education and promises of immediate relief. Unfortunately many of these programs do not fully address the issue and can lead to further complications.
MMI has some of the greatest employees I have had the pleasure of working with. Their dedication to their work and commitment to their clients is genuine and inspiring.
MMI has gone through several mergers and acquisitions of smaller credit counseling agencies over the years which lead to a top heavy organization. As such, there is little room for advancement as the company is looking to remain competitive with a surplus of management staff.
New programs and initiatives are frequent and flexibility is required of the employees to meet these challenges. The clients are often reaching out to MMI in a time of great stress and emotions can be high, so a cool head and significant empathy is required in the day to day operations.
meaningful work, great co-workers
little room for advancement, can be emotionally exhausting