It seemed a good company.
'Client Care Counselor' (Former Employee) – Remote – May 2, 2019
I would be cautious before you took a position here. The job was pitched as a counseling position and while there is some counseling of clients who are either members of an EAP that are outsourced to MS, the real clients are the companies that hire them.
The problem is you aren't trained. They give you a 'training site' you go to and work at your own pace. Well, from the start there is an issue because the computer systems they use-yes, more than one-are complicated and stressful. You are given time to practice on their practice site but the classes should be around how to navigate this very difficult system. Since I was going to work remote, it was told to me it was probably because I was remote. But I've worked remotely before and always received training and help with navigating a new computer system.
The training itself is just not helpful, you are given material to read and tests to take. Your 'Trainer' checks in with you once a day. You do 'workshops' but they are not-you read more, take a test, and do roleplay.
The systems you need to learn are complicated. You are expected to give clients their EAP information, make appointments for them with counselors, and provide gambling and substance abuse information. You could do this if you worked in any Customer Service job where you had to work at a call center. You get an hour of learning how to use the phone system and then the person who shows it to you will never do it again. No-you get another handout. If you ask for more you are told to read the handout.
Absolutely no training, Computer system complicated, same with phone.