Morneau Shepell Employee Reviews

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5.0
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Productive and fun
Mailroom Clerk (Former Employee) –  Saint Petersburg, FLJuly 16, 2019
I enjoyed the professional environment. The position was mailroom clerk. I and to sort the mail and deliver the mail. I enjoyed the professional environment.
Pros
Professiona
Cons
l no overtime
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1.0
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Not a good place to work
Benefits Verification Specialist (Former Employee) –  Greentree, PAMay 22, 2019
Management is not great, they lack in communication skills and will also invade your privacy. Work environment has a very strange energy. The only thing I like was the hour lunches.
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2.0
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It seemed a good company.
'Client Care Counselor' (Former Employee) –  RemoteMay 2, 2019
I would be cautious before you took a position here. The job was pitched as a counseling position and while there is some counseling of clients who are either members of an EAP that are outsourced to MS, the real clients are the companies that hire them.
The problem is you aren't trained. They give you a 'training site' you go to and work at your own pace. Well, from the start there is an issue because the computer systems they use-yes, more than one-are complicated and stressful. You are given time to practice on their practice site but the classes should be around how to navigate this very difficult system. Since I was going to work remote, it was told to me it was probably because I was remote. But I've worked remotely before and always received training and help with navigating a new computer system.
The training itself is just not helpful, you are given material to read and tests to take. Your 'Trainer' checks in with you once a day. You do 'workshops' but they are not-you read more, take a test, and do roleplay.
The systems you need to learn are complicated. You are expected to give clients their EAP information, make appointments for them with counselors, and provide gambling and substance abuse information. You could do this if you worked in any Customer Service job where you had to work at a call center. You get an hour of learning how to use the phone system and then the person who shows it to you will never do it again. No-you get another handout. If you ask for more you are told to read the handout.
Pros
Work remotely.
Cons
Absolutely no training, Computer system complicated, same with phone.
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1.0
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Unorganized
CSR (Former Employee) –  Saint Petersburg, FLMarch 29, 2019
This place is definitely an unorganized work environment. Training staff tries hard but are given incomplete tools to properly equip their personnel. Pay is a disgrace and probably the lowest pay in the industry.
Pros
It's a job
Cons
Low pay and insufficient training
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4.0
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morneau shepell
Customer Support Specialist (Former Employee) –  Saint Petersburg, FLMarch 26, 2019
My position at Morneau Shepell was faced paced but everyone is helpful when you have a question. The managers are also great. The pay was lower then I hoped.
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2.0
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Put on your seat belt!!!!
Benefits Analyst (Former Employee) –  Atlanta, GAMarch 4, 2019
Learned a lot of valuable skills but did not receive training whatsoever. This company has a hands own, self-starter approach. Heavy work load, with compensation being on the low side. Management does not manage so you will have to rely on your co-workers for support (or not). Office politics is a big thing here. Be careful what you say in "private" meetings. Short deadlines and non-existent training make the job more difficult. Some of the departments seem organized but others are just a mess! The workplace culture is dead because there is low compensation and employees are overworked. Leadership promises change but nothing has happened so there is no motivation to do better. Enjoy the ride!
Pros
Work from home, co-workers, free coffee
Cons
Management, work/life balance, office politics
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1.0
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Awful place to work. It's like a high school tragedy.
Temporary contract position through Aerotek (Former Employee) –  Atlanta, GADecember 15, 2018
Unprofessional, rude, vold company culture. Glad to be gone. Employees were encouraged to intimidate new hires. Management would be very unprofessional.
Pros
None
Cons
Too many to list.
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2.0
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fast paced and constant changes and a lot to learn
clinical associate (Former Employee) –  Chicago, ILDecember 5, 2018
very low paid and overworked management that micro manages everything. i learned a lot about EAP and gambling but this company gives no chances for career growth. on call work is unpaid and it's expected that after two years you will quit after you get a license. turnover is high and morale is low in all of the other departments because of the constant changes and high expectations. the most enjoyable part of the job was occasional free lunch and holiday party. workplace culture is so so, everyone is constantly on a diet or trying to work out because this company will make you fat and depressed.
Pros
location
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4.0
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Good place to start carreer
Analyst (Former Employee) –  Ontario, CAAugust 14, 2018
Good place to start career, flexible working hours and possibility to work remotely, activities during the year, management is good, healthcare provided
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1.0
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Overworked and mean employees
HW Benefits Analyst (Former Employee) –  Atlanta, GAJuly 30, 2018
Over the course of 1 year, I can count on 1 hand how many weekends I did NOT work.
There were several employees that were extremely mean. They turned employees against each other.
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1.0
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Not a well thought out environment
Customer Service (Former Employee) –  Saint Petersburg, FLJuly 17, 2018
I found the company to be lacking in organization and overall structure . This company was needing more of an overall attention to detail, consistency , and moral fabric within.
Pros
Attempts to make a dull place fun
Cons
Failing in what is fundamental
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2.0
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Not a bad place to work
BENEFITS ENROLLMENT SPECIALIST (Former Employee) –  Duluth, GAJune 9, 2018
I started there as a temp and was hired on permanently after being there for about 6 months. The office management is great, but the higher management that only comes in a few times a year can be a little difficult to work with at times.
I enjoyed my co-workers, most I am still in communication with.
The only real negative thing I would say is that no matter how well you are doing your job, if the client says they want you gone...you are gone with no recourse.
Pros
Co-workers
Cons
Upper Management
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3.0
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Something new
Benefits Services Representative (Former Employee) –  Pittsburgh, PAMay 29, 2018
i was a good place to work but at the same time the management was not that great. but as long you keep to yourself and do want you need to do at work.
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4.0
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Productive workplace with solid work life balance
Senior Client Manager (Former Employee) –  Austin, TXMay 23, 2018
Good work life balance with a focus on continuous learning. Client centric and culture is engaging and positive. Could use more opportunity to move around with the organization.
Pros
Strong culture, solid management
Cons
Pay should be more for the job
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1.0
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This company function like a reality show. The managers are clueless and treat line staff like cattle.
EAP Clinical Associate (Current Employee) –  Chicago, ILMay 20, 2018
This company is chaotic,unprofessional, and there were hints of racism. They hire mangers who do not know what they are doing. Would not recommend you work here
Pros
Working downtown
Cons
Salary, staff, lack of professionalism
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1.0
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Lack of support/fast paced/ high expectations for low pay
Clinical associate (Former Employee) –  Chicago, ILMarch 21, 2018
This is a fast paced working environment and training is lacking although your told you’re supported and going to be trained. There are things that management wishes they would help with but some things are honestly out of there control too. We are constantly being pressured to do the best but how can that be realistic when the caseloads are so high. God forbid we get a complaint because it’s always the associates fault or some how we are felt at fault. The retention rate is horrible, people are constantly being let go or resigning. This isn’t the ideal clinical position because there is nothing clinical about it. You can do the job having a high school degree.
Pros
Working downtown
Cons
Low wages, unrealistic work expectations
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3.0
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Relaxed, bu can get stressful
BENEFITS ENROLLMENT SPECIALIST (Current Employee) –  Duluth, GAMarch 9, 2018
This is a relaxed and laid back organization at times. The job is super easy, but does get stressful during the open enrollment periods. Management does try to work with you and does offer you the option to work 4 days at 10 hrs each day and be off on Fridays.
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1.0
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If you want to work for EAP, work somewhere else.
Clinical Associate (Former Employee) –  Chicago, ILJanuary 24, 2018
The work environment was chaotic. Management act very clueless and not helpful at all. Counselors would call and complain about billing, not being able to reach a person over the phone. You don't have enough time to find counselor with the case management time, which should be a bachelors level job. They switched to a new system that is counter productive and increase more tasks for the clinical associates. The resources are not up to date on some of those helplines, the client might as well use do their own search on the internet.
Pros
Free lunches
Cons
Lack of support from management, unrealistic expectations
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3.0
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Benefit Specialist
Benefit Specialist (Former Employee) –  Atlanta, GAJanuary 18, 2018
Handled all incoming client requests for coverage and policy
• Answer, research and respond to internal/external benefit inquiries, including benefit plans, carriers and eligibility
• Evaluated eligibility for benefits for Retiree Death and Payroll adjustments
• Ensure processing of all benefit related documents are thoroughly reviewed and processed in a timely manner
• Answered enrollment questions for new and open enrollment questions for existing plan participants
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4.0
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Flexible work Hours
Clinical Associate (Current Employee) –  Chicago, ILNovember 24, 2017
A place to grow your skill and learn about problem gambling/addiction. The only negative is that employees must pay for CE credits to maintain license.
Pros
Flexible work schedule
Cons
Must pay for CE credits
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Overall rating

3.1
Based on 263 reviews
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3.1Work/Life Balance
2.9Compensation/Benefits
2.6Job Security/Advancement
2.7Management
2.9Culture

Ratings from women

2.3InHerSight Score

1.7Personal Development

2.6Career Opportunities

2.9Family Support

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