BENEFITS ENROLLMENT SPECIALIST (Former Employee) – Duluth, GA – June 9, 2018
I started there as a temp and was hired on permanently after being there for about 6 months. The office management is great, but the higher management that only comes in a few times a year can be a little difficult to work with at times. I enjoyed my co-workers, most I am still in communication with. The only real negative thing I would say is that no matter how well you are doing your job, if the client says they want you gone...you are gone with no recourse.
Lack of support/fast paced/ high expectations for low pay
Clinical associate (Former Employee) – Chicago, IL – March 21, 2018
This is a fast paced working environment and training is lacking although your told you’re supported and going to be trained. There are things that management wishes they would help with but some things are honestly out of there control too. We are constantly being pressured to do the best but how can that be realistic when the caseloads are so high. God forbid we get a complaint because it’s always the associates fault or some how we are felt at fault. The retention rate is horrible, people are constantly being let go or resigning. This isn’t the ideal clinical position because there is nothing clinical about it. You can do the job having a high school degree.
BENEFITS ENROLLMENT SPECIALIST (Current Employee) – Duluth, GA – March 9, 2018
This is a relaxed and laid back organization at times. The job is super easy, but does get stressful during the open enrollment periods. Management does try to work with you and does offer you the option to work 4 days at 10 hrs each day and be off on Fridays.
Clinical Associate (Former Employee) – Chicago, IL – January 24, 2018
The work environment was chaotic. Management act very clueless and not helpful at all. Counselors would call and complain about billing, not being able to reach a person over the phone. You don't have enough time to find counselor with the case management time, which should be a bachelors level job. They switched to a new system that is counter productive and increase more tasks for the clinical associates. The resources are not up to date on some of those helplines, the client might as well use do their own search on the internet.
Lack of support from management, unrealistic expectations
Terrible work environment/ management is very shady.
Benefits Specialist (Current Employee) – Atlanta, GA – August 24, 2017
worse job ever. favoritism is extremely high. No room for advancement. The manager over the call center is racist and does not care for the Atlanta location. Different rules apply for Atlanta call center.
Call Center Representative (Former Employee) – Atlanta, GA – July 15, 2017
The environment was very calm and they really strived to make sure we were as trained as possible. My manager and team lead always wanted us to ask questions and to never be afraid to question something we felt was incorrect.
Escalation Analyst (Former Employee) – Atlanta, GA – June 8, 2017
If this isn't your last resort, keep searching. This company is very unstable and the management is a joke. The best part of the job is the pay. There are some work from home advantages. Choose wisely and don't get comfortable.
Case Management (Former Employee) – Atlanta, GA – May 2, 2017
It is what you make it. I prefer not to get into the details of my experience with Morneau Shepell. I believe that everyone's experience is different and i would not want anyone to base there interest in working for this company off of my experience. This may turn out to be the best opportunity for you.
Insurance Verification Specialist (Former Employee) – Atlanta, GA – February 16, 2017
medical billing and coding insurance verification for different policies demographics for all customers health insurance specialist are responsible for processing medical insurance claim form 5500 , medical coding maintaining patient records,assisting patients in obtaining and understanding medical benefits (eob) communicating with varies departments keeping them updated, heavy call volume great patients collect co pay
Benefits Administrator (Former Employee) – Dunwoody, GA – February 2, 2017
I would not recommend anyone to work here because they are not straight forward with you, they claim that they are growing but no growth. Could never keep a contract and there is internal fighting with management.
Benefits Specialist (Former Employee) – Dunwoody, GA – January 27, 2017
Great Learning Experience For Dealing With Members But Management Is Terrible You Perform Well & Your Job Is Always At Risk. Not a Stable Work Secure Job Be Careful. They Fail To Realize The Meaning Of Hippa Guidelines So They Create Their Own. Good Luck Great For 90 days Then They Slice You.
Experience Is Good For Learning About Benefits
Back Stabing Work Enviornment, While They Make Up Structured Rules As They Go Along.
Customer Service Representative (Former Employee) – Atlanta, GA – January 20, 2017
Pretty good company to work for. Advancement opportunities are a little lower than most companies. They have lost 2 major accounts in 2 years. Morneau world do well to upgrade their billing system on all levels.