Morneau Shepell Employee Reviews for Member Services Representative

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1.0
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Dont even bother
Member Service Representative (Former Employee) –  Atlanta, GAAugust 8, 2019
Don't even waste your time, management is clueless, they lost a major client and their struggling to stay open, VERY poor management. They only hire temps and lie about everything, from possibly going permanent or possible future contract with potential clients.
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2.0
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High-School in eh Ghetto
Member Services Representative (Former Employee) –  Dunwoody, GADecember 26, 2016
There are SOME individuals who are professional, respectful & courteous. However, there is no fostering of being a TEAM, regardless of your differences. It's like walking into an urban high-school. Cliques all around. I'm very disappointed. If one of the Directors of the Call Center leaves, then there is a HUGE problem. It's usual non-manegerial employees who leave, not upper Management. If upper management is leaving in a place, then you KNOW there are some very SERIOUS problems there.
Cons
Hostile work environment
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5.0
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Friendly and fun workplace
MEMBER SERVICES REP (Former Employee) –  Pittsburgh, PAMay 10, 2016
Working at Morneau Shepell was a great experience. Although I was only a temp they made me feel like a part of the family. Everyone was always kind and helpful and the management was great.
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1.0
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no job security, incompetent management, no real leadership
Rem-X Contractor/Member Services Support (Former Employee) –  Atlanta, GAJune 4, 2015
I hope for the employees sake, that things change. This place is not stable, practice unfair policies, and the current leaders are messy, gossipy and do not have the skill set or professionalism to lead a strong workforce.

New people are coming in but they have a long way to go.

This is a new company so maybe in the next 2-5 years they will develop true core values, fair hiring and firing practices, and develop strong professional leaders who communicate well, care about the business growing, care about the consumer as we as the subordinates within the company.
Pros
decent pay
Cons
short breaks, no leadership for unique situations, unfair hiring practices, atmosphere is ghetto
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5.0
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fast pace, nice
Member Service Representative (Current Employee) –  Dunwoody, GAFebruary 18, 2015
nice area to work in, nice co-workers, nice management. Other than the irate customers, nice place to work. Leardership team are also helpful and nice
Pros
free lunches
Cons
irate customers
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3.0
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Ok place to work
Member Service Representative (Former Employee) –  Dunwoody GeorgiaDecember 12, 2014
The job was a temporary job and I was not really able to access most of the company.There could have been more recognition for employees, and more assistance. The company is fairly new to the United States and their were some growing pains, and processed the were not in place.
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Overall rating

3.1
Based on 269 reviews
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3.1Work/Life Balance
2.9Compensation/Benefits
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2.8Culture

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1.7Personal Development

2.6Career Opportunities

2.9Family Support

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