Enrollment Agent (Current Employee) – Philadelphia, PA – June 22, 2018
Lack of staffing due to company culture and treatment of employees. Required to fill in at other sites and traveling 4+ hours with no recognition. Out of touch Regional Manager who has lofty expectations of the staff.
Absent Regional Manager
Having to work alone sometimes in a busy office environment; stressful
Customer Service Representative (Former Employee) – Springfield, IL – September 13, 2018
Great place to work, very productive.
The call center employed a group of people that worked close together, helped one another and managers who kept the moral up and always available to help if needed.
Typical day at work would entail, answering 100+ calls, helping customers by resolving complaints, processing refunds, giving directions to locations.
I was pleased with the workplace culture, we worked in a safe environment, everyone was part of a team that respected and looked out for each other. Company offered various health and fitness programs, company picnics, open door policy with management.
I learned to manage extremely difficult customers, which was the hardest part of the job. The most enjoyable part of the job was knowing I could depend on my fellow co-workers.
customer service (Former Employee) – Springfield, Illinois – March 12, 2018
If management didn't like you they did everything to get you gone, including changing processes without your knowledge or they would lie to you so that it looked as if you didn't know how to do your job. Rules only applied to those that didn't suck up to management and even then it was like being in high school with all the gossip that people liked to spread.
Enrollment Agent (Former Employee) – Fife, WA – January 23, 2018
Morphotrust ( now Idemia) is a relaxed job that works great for process oriented people. If you like a job that constantly changes in projects then this is not the job for you. Their different services offered at thier offices and they all take the same basic information for each service. If you like filling out forms and meeting new people from all walks with a predictable day to day routine. This is a great job. I liked this job because i enjoy process type of work. everyone is easy going and there is always a new training program you can go to. they pay for any travel you have to do which is great. If you want to travel a lot you can move into a travel job with Morphotrust. there is job options of all kinds with this company. If you get past the hiring process (which is long) you can enjoy a fun job with all kinds of growth opportunities.
relaxed office environment, friendly staff, good hourly rates
Customer Service Representative (Current Employee) – Springfield, IL – December 15, 2017
As a Customer Service Representative II I answered any complaints, concerns and questions applicants had. Iv learned that in order to be successful in what you do you need to be valuable first. The most enjoyable part of the day were working with my fellow co-workers and customer compliments.
Corporate/Upper Management liked to tell "lower end" employees what they want to hear just to shut them up, When they are really lying about it. They took things away from the people who actually deal with the customers face to face and have to deal with customers who yell at them on a daily basis but give massage chairs to the people who are at the call center for their break times. Along with free coffee and Donuts. If you order supplies for your office they want to know why and take a microscope to your needs. They give you a 40 cent raise and the medical insurance goes up 75 cents. They took away your bonus and said that they will add it into your raise while it sits there in their account earning them interest so they can pay off their expensive catering bill for daily lunches. The list goes on. If your looking to get lied to on a daily basis , this is the job for you. If you have morals. Move on
I worked a 12 hr shift per day, Mornings go fast most of the people are always on time and in a good mood. Afternoon goes slower and people tend to come a little more exhausted there's when I have to be patient and an extra more understating. I Manage the time I have to take for every appointment that is scheduled. I take and return calls in between the appointments. I have no one watching me, I'm responsible for everything in the office; customer service, technical issues, everything. I really don't have any complications; Everything I learned is being by reading ad taking the test the company sends me, I've learned everything and if I have a question I can always go back to my information or notes. I enjoy working for my company.
Schedule for college, work alone.
No healthcare, insurance, they don't take away taxes from my paycheck, they pay me days after the payment date
Amazingly brilliant and hard working employees interested in making a difference
Director (Current Employee) – Franklin, TN – January 24, 2017
MorphoTrust is a cutting edge company who's mission is clear -- to protect, simplify and secure citizens by designing and delivering technology that assists state and federal programs to be more effective in verifying you are who you say you are.
Enrollment Specialist (Former Employee) – Springfield, IL – November 12, 2016
I did thoroughly enjoy my time with L-1 Identity Solutions. I had opportunities to travel around parts of the state to different job sites and assignments. Was able to use customer service skills, met some very nice people along the way and was compensated very fairly for the work I done. Wish I could go back!
Enrollment Agent (Current Employee) – New Jersey – October 19, 2016
This company is horrible they have no consideration for existing employees. You are treated like cattle. Management applies policies only when it's convenient and beneficial for them wording policies to correspond to there liking you have no rights working for this company. No growth and to make matters worse they hired new employees paying more money with a 1000 dollar sign on bonus. A complete smack in the face to all existing employees. Stay away