Customer Service Representative (Current Employee) – Springfield, IL – December 15, 2017
As a Customer Service Representative II I answered any complaints, concerns and questions applicants had. Iv learned that in order to be successful in what you do you need to be valuable first. The most enjoyable part of the day were working with my fellow co-workers and customer compliments.
Corporate/Upper Management liked to tell "lower end" employees what they want to hear just to shut them up, When they are really lying about it. They took things away from the people who actually deal with the customers face to face and have to deal with customers who yell at them on a daily basis but give massage chairs to the people who are at the call center for their break times. Along with free coffee and Donuts. If you order supplies for your office they want to know why and take a microscope to your needs. They give you a 40 cent raise and the medical insurance goes up 75 cents. They took away your bonus and said that they will add it into your raise while it sits there in their account earning them interest so they can pay off their expensive catering bill for daily lunches. The list goes on. If your looking to get lied to on a daily basis , this is the job for you. If you have morals. Move on
I worked a 12 hr shift per day, Mornings go fast most of the people are always on time and in a good mood. Afternoon goes slower and people tend to come a little more exhausted there's when I have to be patient and an extra more understating. I Manage the time I have to take for every appointment that is scheduled. I take and return calls in between the appointments. I have no one watching me, I'm responsible for everything in the office; customer service, technical issues, everything. I really don't have any complications; Everything I learned is being by reading ad taking the test the company sends me, I've learned everything and if I have a question I can always go back to my information or notes. I enjoy working for my company.
Schedule for college, work alone.
No healthcare, insurance, they don't take away taxes from my paycheck, they pay me days after the payment date
Amazingly brilliant and hard working employees interested in making a difference
Director (Current Employee) – Franklin, TN – January 24, 2017
MorphoTrust is a cutting edge company who's mission is clear -- to protect, simplify and secure citizens by designing and delivering technology that assists state and federal programs to be more effective in verifying you are who you say you are.
Enrollment Specialist (Former Employee) – Springfield, IL – November 12, 2016
I did thoroughly enjoy my time with L-1 Identity Solutions. I had opportunities to travel around parts of the state to different job sites and assignments. Was able to use customer service skills, met some very nice people along the way and was compensated very fairly for the work I done. Wish I could go back!
Enrollment Agent (Current Employee) – New Jersey – October 19, 2016
This company is horrible they have no consideration for existing employees. You are treated like cattle. Management applies policies only when it's convenient and beneficial for them wording policies to correspond to there liking you have no rights working for this company. No growth and to make matters worse they hired new employees paying more money with a 1000 dollar sign on bonus. A complete smack in the face to all existing employees. Stay away
Customer Service Representative (Current Employee) – Springfield, IL – September 29, 2016
I have worked for morphotrust for 3 months now. I had a 60 day probation period and even before the end of my probation the called me in the office and gave me a raise. My co workers are so awesome and helpful. My supervisors are so cool and love to have fun, and professional at the same time! They have great benifits and if you want to go to college and pass all of your classes with a C or above they will reimburse you for basically doing good in school ! Its awesome. We have potlucks and celebrations. We have a great time here. Its not all fun and games though. There are difficult customers but if you areare a people person this is the job for you. You can work overtime whenever you want to. Some of the jobs are tempory but in a couple of months they will hire you on full time. Its a great company to work for and you can also move up in the company. They also recognize you for your hard work, and reward you like I said before. 5 stars !!
Ot, potlucks, great co workers, helpful Environment.
Manager sucked..Co workers all but one sucked ok I'm lying all but 2 sucked..worked there for several months and my manager couldn't even get my name right. They give out cookies and knapsacks as a job well done, but no raises. Oh wait there was that one gift card for working overtime with no overtime pay for 3 months THAT HELPED TONS!! As everyone else previously stated this is a dead end job that a trained monkey could do. If you can read you should apply because it's just that simple. Now back to the management, you make complaints about things with no recourse. you are expected to work harder than your Co workers to pick up their slack. Emails requesting for days off seem to get ignored or you are questioned about why you need a day off. I could go on and on about this joke of a job. Don't let them sell you a dream like I was sold..it's all lies. Nothing good comes from working at this place as a contracted employee.
Enrollment agent (Former Employee) – San Diego, CA – August 3, 2016
If your applying for enrollment agent, make sure you have no debt collections as that little info was not disclosed in the requirements for this job. Make sure you pass the TSA background check before making any changes like turning in your resignation letter to your current employer even after they advised that you got the job, set up your training trip, send you your job offer letter, and their new hire packet because even if you received and completed all of that and you don't pass the TSA check for some reason which they can't even tell you, they will still let you go with no emotion and with no care in the world.
relatively easy work, frustrating terrible management, inconsistent training, no advancement.
Customer Service Representative/Call Center (Current Employee) – Des Moines, IA – April 5, 2016
Poor hiring practices lead to inconsistent coworker performance. Terrible pay compared to comparable work in the Des Moines area leaves very little for incentive. Training is terrible and almost laughable. Call center Communication is virtually non-existent. Tribal atmosphere we're different groups act as though they're on their own without working together as one company towards one goal. You get to help customers all day long. You get to have customers yell at you all day long. And you get to bang your head against the wall and listening to stupid people all day long. Number one problem is unequivocally management por trained and inexperienced glorified employees with the title of management. Very unskilled and selfish management.! Just fire up your computer put on your headset and just start taking phone calls. You are not rushed. In fact it doesn't matter if you make goals or not you're still getting a poor pay increase once a year. In 6 months you'll be an ace. enjoy 11 bucks an hour for the rest of your life , LOL
if you like donuts in an endless supply of coffee plus vibrating chairs on your break enjoy.
either too much micromanaging or no supervision whatsoever depending on who is your boss, No room for advancement., Favoritism., no efficient methods for feedback criticism or ideas..