Act as a case manager for assigned caseloads of residents, depending on program assignment. Guide and direct residents in maintaining rules and basic program guidelines. Observe, assess, and record resident behaviors. Assist in providing a safe and therapeutic environment according to established policies and procedures. Complete written documentation of rehabilitation plan, services, behaviors, and progress in compliance with Mosaic and program standards. Report pertinent observations to rehabilitation team. Participate in the evaluation of program effectiveness and efficiency and works to ensure continuous improvements in quality of service.