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Mountain Valley Child and Family Services
2.7 out of 5 stars.
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Mountain Valley Child and Family Services Employee Reviews for Mental Health Technician

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Changes in structure have lead to frustration

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Over the last several years there have been significant changes in the types of programs offered, clients accepted and staff hired. This has dramatically altered the tone and culture. The requirements used to include a Batchelors degree or higher, ECE credits or group home experience but now, due to staffing shortages, it feels like they take anyone willing to work. Staff turn over is much higher than I remember in the past. Shifts are frequently operating at 50% of standard staffing. The new staff seem to be less inclined to work, even if they are making as much or more than the seasoned staff. Raises are almost impossible to get and the provided health care insurance options are almost out of reach. There have been major changes in management but that has not helped the situation for the direct care staff. The main pro of the job is seeing kids grow and learn, overcome trauma and become a positive member of society. The movement away from CPS and probation clients towards private insurance and ERMS kids changed many of the interactions. The violent outbursts have lessened but I feel like we were not as successful with making positive changes in the clients behavior. It felt more like babysitting than mental health treatment. The ability to work 40hrs in three days as well as housing to sleep during the 8hr gaps between shifts is nice. It also allows people from areas that are too far away for normal commutes to work there. There are also three meals and three snacks a day, as long as you agree to forgo a work-free lunch period. The main con is the management. Most - 

Pros

40hr is 3 days, free meals

Cons

costly health insurance, low wages for job requirements
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Tough place to work / advance in

Not enough support from upper management... upper management focuses on driving unrealistic goals for students & staff ... staff members did not seem overall supported by management and often placed in dangerous & non constructive situations... they'd rather burn through employees & replace them rather than train them up & have a solid team. Possibly because they've chosen to not fix major issues with the company's culture
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Wonderful staff and supervisors, very stressful and underpaid

This job is extremely stressful on an emotional and physical level. Most of these kids have experienced horrendous conditions and circumstances. Physical and verbal assaults are common (to other clients and staff). The staff and supervisor (mine, at-least) are incredible people and true heroes. That being said, the company is continually fighting to stay afloat and there is very little mobility and little to no chance of getting a raise. The ranch is beautiful, but the activities available for the kids is minuscule. Boredom and restlessness is a constant concerns because it can lead to serious outburst. Short-staffed is commonplace as well although all staff try there best to keep each-other upright and ok. There is a tremendous amount of constant paid training.
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Upper management egos, nepotism and favoritism

This is a short term job that will help you with understanding why there is such a high turnover rate. One of the worst companies I have ever worked for but at the same time from the horrible experience comes understanding what does not work and what not to do. The upper management has been there for years and only want to keep there power. Are not willing to change. Worst job ever apply with caution
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Great for a short term job

The coworkers are very supportive, but at times management and company policy can be difficult to completely understand. And in a fast pace environment, that can make doing your job very difficult. They are extremely under staff and set impossible expectations on their employees.
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It depends

It all depends on the mood and who is supervising you. Now be aware that these kids can beat the sh** out of you and there are only so many things you can do to stop them legally. Staff is overworked and underpaid. There are a lot of things you can do that you normally would do during your free time, which includes fishing, hiking, playing board/card games, and many other things. So far I would say it's not too bad of a place to work. I enjoy the flexible hours, but dislike the lack of consistency of communication between management. It's enjoyable to see all the animals on the property and to be able to interact with most of the animals (e.g. Llamas, goats, mouflons, ponies, horses).

Pros

flexible work hours

Cons

healthcare is too expensive ($900) for just my husband and I
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Does not stand by its mission

This company does not give young at risk youth any life survival skills. They are just housed and disciplined. When an employee comes long and try to change this, that employee is shunned.

Cons

life skills are not provided to the clients.
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Fun work place with fishing and bike riding

I like working at mountain valley because of all the outdoor activities and the free food and the ranch setting. Some times clients are assualtive and the staff is not organized

Pros

Free food

Cons

Assaultive kids
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Management is horrible and they pay sucks

Too much to deal with while only getting paid (as a MSW ) for 13.40 starting pay. You are always at risk of getting hurt or punched all the time and the higher ups do not respect you. We have new contracts with Kaiser and each client is worth a lot of money but we havent received a raise. I have a degree and get paid as much as people who don't. When i asked for a raise I was disrespected and lied to. Please it's not worth working here. Lots of drama too and too much favoritism with supervisors. Not worth it

Pros

flexible hours

Cons

horrible pay and management, too much drama
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The kids are great, but there's a lack of support from management

Management can often make you feel unheard, make some necessary changes, and has excuses for delaying any advancements, raises, or any other support you may need.

Pros

Always have hours to pick up, bonding with residents, paid sick time

Cons

Often no time for breaks, lack if support, dangerous, lack of communication, quick turnover
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Overall rating

2.7

Based on 22 reviews
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Ratings by category

2.3Work/Life Balance
2.1Compensation/Benefits
2.8Job Security/Advancement
2.4Management
2.5Culture

Mountain Valley Child and Family Services Reviews by Location

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