Movado was one of the best places I have worked. They have watches ranging from inexpensive fashion to high end luxury, and you have the opportunity to learn a lot about the product and industry. Customer service and product knowledge are key to success here. Pay rate is very good for retail, and they offer a very good benefits package. The level of training depends on the manager you work for. There should be in depth training to learn about all the different styles and features, as well as how to do basic service like battery changes and size adjustments. Unfortunately, our location's new manager didn't like to train or learn anything herself so the store's customer retention and satisfaction levels fell. In my tenure there I never fielded so many complaints or saw that much turn over. The company has a great culture, fun, great sales contests, and very progressive. But if your immediate manager isn't up to the task, the whole store suffers and it's difficult to get corporate to see the problem.
Great co-workers, client relationships, fun work culture.
Understaffed corporate, lack of support from upper management, needs more uniform training.