Mr. Cooper
Happiness rating is 54 out of 100
3.2 out of 5 stars.
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Mr. Cooper Careers and Employment

Work happiness
Scores based on about 334 responses to Indeed's survey on work happiness
54
Work Happiness Score
Below average
Do people feel happy at work most of the time?
62
Achievement
Average
Do people feel they are achieving most of their goals at work?
62
Compensation
Average
Do people feel that they are paid fairly for their work?

About the company

  • Company size
    5,001 to 10,000
  • Revenue
    $1B to $5B (USD)
  • Industry
    Financial Services
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Jobs

You’re seeing all 246 jobs at Mr. Cooper because we can’t find any available jobs at Mr. Cooper close to Ashburn, VA at the moment.

Full-time
Business Analyst I - Sales team

Santa Ana, CA

11 hours ago

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Full-time
Remote - Customer Service Rep - Jacksonville FL

Jacksonville, FL

$15.50 an hour
Easily apply

14 hours ago

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Full-time
Loan Processor I - Direct

Santa Ana, CA

17 hours ago

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Full-time
Business Reporting Analyst

Santa Ana, CA

17 hours ago

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Full-time
QA Manager - Customer Relations

Lewisville, TX

17 hours ago

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Full-time
Closer II

Houston, TX

$45,500 - $52,500 a year

17 hours ago

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Full-time
Purchase Loan Processor - Direct

Santa Ana, CA

Easily apply

14 hours ago

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Full-time
Underwriter III

Chandler, AZ

17 hours ago

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Full-time
Post Closing Associate-2

Coraopolis, PA

1 day ago

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Full-time
Technical Writer Intern

Dallas, TX

1 day ago

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Full-time
Principal Portfolio Oversight

Lewisville, TX

1 day ago

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Full-time
Underwriting Team Lead

Houston, TX

$90,000 - $117,500 a year

1 day ago

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Full-time
Customer Service Associate I - Chandler

Chandler, AZ

$16.10 an hour
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2 days ago

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Full-time
Principal Financial Systems

Dallas, TX

2 days ago

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Full-time
Sr. Talent Acquisition Specialist, Technology

Dallas, TX

2 days ago

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Full-time
Home Advisor Manager

Chandler, AZ

5 days ago

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Full-time
Customer Service Associate (Remote)

Longview, TX

$13.50 an hour
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Urgently hiring

6 days ago

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Full-time
Bankruptcy Specialist II

Lewisville, TX

6 days ago

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Full-time
Sr Principal IT Infrastructure

Omaha, NE

6 days ago

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Full-time
Remote Customer Service Associate I - Jacksonville Florida - May 2021

Daytona Beach, FL

$15.50 an hour

8 days ago

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There are 246 jobs at Mr. Cooper
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Customer Service

30 jobs

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Salaries

Salary estimated from 786 employees, users, and past and present job advertisements on Indeed.

Popular Roles

Loan Officer
$187,078 per year
Customer Service Representative
$15.28 per hour
Senior Underwriter
$102,871 per year
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Benefits

Employees at Mr. Cooper have reported receiving these benefits. They will vary by role and location.

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Paid time off
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Retirement plan
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Health insurance
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Dental insurance
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Vision insurance
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Life insurance
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Disability insurance
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Tuition reimbursement
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401k matching
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Parental leave
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Flexible spending account
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Flexible schedule
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Health savings account
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Employee discount
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Professional development assistance
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Volunteer time off
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Food provided
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Bonus pay
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Gym membership
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Rating overview

Rating is calculated based on 1.4K reviews and is evolving.

3.2620173.2120183.2220192.8820203.172021

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Work & Life Balance

Reviews

Customer Service Representative in Lewisville, TX
on March 30, 2021
Great pay but boring
It’s an okay entry level job but the work is very repetitive and boring. On really busy days the days drag yet they were so stressful because it was just one call after the other, continuously. So if you had a bad call, oh well, you had 20 seconds to pick the next call.
Mortgage Loan Officer in Chandler, AZ
on May 5, 2021
I am consistently a top producer, if not the top. Yet the focus seems to be more customer service, and micromanagement. Our managers are under a scope, which puts employees in the same position. No matter how much a loan Officer produces, the metrics will always be the focus here, which focuses on everything but a loan sale. From phone time, how many calls taken, not taken, and too many more to list. In a short amount of time, I have seen so much talent leave due to either the metrics being god or work life not balanced. I never mind working more than average, but the micromanaging is very challenging.
Mortgage Loan Processor in Remote
on April 20, 2021
Mr. Cooper provides excellent pay and benefits compared with other companies in the industry. Work can be a lot and somewhat stressful. You will process loans from start to finish.
Mortgage Loan Officer in Dallas, TX
on April 16, 2021
great place to work , fun environment and a wonderful team. This is the place you want to start. Great pay plan and good incentives. I just started but I am hopeful for the future.
Cooper Concierge in Lewisville, TX
on April 8, 2021
Out of all of the places I've ever worked, this was the worst. I came in with NO mortgage experience, and with NO mortgage experience, you should be given at least 6-8 weeks of training at minimum, nope, we were given only 3 weeks of training. You're punished for not knowing everything about these loans as you work, but keep in mind, your pipeline consists of about 50-100 loans and you have borrowers calling you back to back, while also needing to manage and reply to emails, its a total $h!tshow! I was constantly asked why this or that wasn't done, but please explain how I can manage so many loans, reply to emails, do my job, the funder's job, the Mortgage Professional's job, and everybody else's and then remember what's going on with everyone's loan at the same time? I was actually fired because in my manager's words: "It just hasn't been working out since September", rrrrright. Because I started in August, and you expected me to master mortgage in a month? Get out of here! Not to mention, they want to consume your entire life. Working overtime should be optional, not mandatory. If I work M-F, my Saturdays and Sundays should be my own, not the company's. I could say so much, but that should be enough for now.
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Questions and answers

People have asked 67 questions about working at Mr. Cooper. See the answers, explore popular topics and discover unique insights from Mr. Cooper employees.

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Interview insights

Insights from 187 Indeed users who have interviewed with Mr. Cooper within the last 5 years.

Favorable experience
Interview is average
Process takes about a week

Interview Questions

What do you like/dislike about customer service? What are you most proud of? How have you motivated a teammate? Give an example of a time you failed and what lesson did you learn from it? If you don’t sit on the floor and have a separate interview you didn’t get the job.

Shared on July 18, 2019

Tell me about your biggest challenge on your previous job.

Shared on July 12, 2019

Call center experience

Shared on May 30, 2018
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Mr. Cooper locations

3.2
Lewisville, TX
3.3
Irving, TX
3.0
Chandler, AZ
3.4
Dallas, TX
3.3
Coppell, TX
2.9
Longview, TX
2.6
Irvine, CA
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What's being discussed at Mr. Cooper?

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  • Professional developmentExplore skills and training, pay raises and promotions and management and culture.
  • Mission and valuesExplore company values, community, the relevance of the mission and moving on.
  • PTO and work-life balanceExplore PTO allowances, work-life balance and flexibility and parental leave.
  • Work from homeExplore work from home during COVID-19, remote work support and work-life balance.
  • COVID-19 responseExplore leadership during COVID-19, working conditions and WFH support.
  1. Mr. Cooper