Mr. Cooper Employee Reviews

3.3
Overall rating
Based on 972 reviews
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Found 966 reviews matching the search See all 972 reviews
5.0
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Productive
Principal Controls Analyst (Current Employee) –  Lewisville, TXAugust 15, 2018
Good culture and good training. Company trying their best to give the best customer service everyone deservers. Company needs to work better on the training managers to work with employees.
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4.0
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Decent place
Loan Counselor II (Former Employee) –  Chandler, AZAugust 9, 2018
I worked there for about 2 years and overall i had a great experience there. Management was great and coworkers were great. Each team felt very much like a family with monthly potlucks. They had alot of great things about them.
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1.0
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Only go for the pay and comm structure the rest sucks
Customer Service Rep (Former Employee) –  Chandler, AZAugust 7, 2018
This place was my 1st mortgage job. Loved it to start but mgmt like always ruined that. When you have a mgr that is trying to get into bed with all the girls and had a prego gf at the time.. People that were hired to run the place was totally picked by their friends!! Not a clue how to run it... Other than into the ground!! Despise this place and as always the ones that needed to get fired never did.Shocker. Place sucks and was a nightmare
Pros
Schedule
Cons
Mgmt pay on private label if you dont know higher ups
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2.0
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Corporate environment
Loan Processor II (Former Employee) –  Santa Ana, CAJuly 31, 2018
You're just a number here and thats all they care about is the numbers. Company has been sold and business has slowed down alot. High fallout of loans in the pipeline.
Pros
Free lunches, healthcare
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2.0
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Terrible Management that HR does nothing about
Compliance Analyst, Sr (Former Employee) –  Irving, TXJuly 30, 2018
Management can just about say anything they want to you and retaliate against you and nothing is done. You have to move to another department, then you are a marked person.
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5.0
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It is good is a good place to work
Litigation Paralegal (Former Employee) –  Coppell, TXJuly 27, 2018
I enjoyed my time here. I learned a lot. I do have some regrets having left. Senior management needs some work but overall it is not bad place to be. Pay is not market rate and could use work to stay competitive.
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1.0
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Focused on not getting sued
Foreclosure Prevention Specialist (Current Employee) –  Chandler, AZJuly 25, 2018
The company focuses more on not getting sued and customer than their employees. They say they care about advancing careers but play favoritism to the selected.
Pros
Hours pay bonus
Cons
Stress non leadership of management
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3.0
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Average servicing and financing company
Worked servicing foreclosure side (Former Employee) –  TXJuly 17, 2018
Don't expect anything above mediocrity. Lots of layoffs over the last 3 years and it is now a trend effecting their HQ, something they claimed will never happen previously. Don't take them at their word, have an exit strategy.
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3.0
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Productive company when it come to functions.
Customer Relations Analyst/ Social Media Analyst (Former Employee) –  Irving, TXJuly 17, 2018
Proper training on job function is needed. It was sad that most departments didn't know how to handle escalations. Many customer complained that they were transferred so many times to different departments before that one person took the time to help or they just gave up. Training on escalated situations is needed.
Pros
Nice people to work with.
Cons
No work and home life balance.
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1.0
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Needs New Management, to much favoritism
Title Clearance Specialist (Former Employee) –  Coraopolis, PAJuly 16, 2018
Managers all hire their friends and family as opposed to promoting from within. You will make a decent wage but when it gets busy management expects you to live there.
Management has no idea how long certain day to day processes take and blames any slow turnaround times on the representatives. They will not defend you in the event there is a misunderstanding or something goes wrong.
Absolutely no work structure, you need to figure out your own process for every type of work issue and develop your own solutions.
Minimal recognition by management, they only ever notice the bad things.
If you manage to make enough money you will be the first to be laid off.
Pros
Decent wage, Overtime, Paid Vacation, Benefits
Cons
Extremely stressful, either no work or overworked
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2.0
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Great pay, Horrible management
SR. LOAN PROCESSOR (Former Employee) –  Irving, TXJuly 15, 2018
Long hours and outrageous goals. When layoff season comes around management setup who they no longer want on their team to either coach them out or layoff them off. Its more so who you know or kiss up to rather than your performance. The current management team are liars and have no moral standards. They pay well and if you can get past the BS just might be the place for you.
Pros
Free lunch and pay
Cons
Management and work culture
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5.0
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Great company
Account Manager (Current Employee) –  Lewisville, TXJuly 10, 2018
Comparable pay and not a micro manage company. They have company events to keep employee's social with each other. Paid vacation and paid leave of absence
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3.0
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Prodictive work place with lake view and game rooms
Document Control Specialist (Former Employee) –  Dallas, TXJuly 9, 2018
*busy days
*I learned a whole lot about mortgage and reverse mortgage, and Modification.
*very nice place to work
*Hardest part of this job is to remember to take breaks and lunches. You can get lost in your work.
*The most enjoyable is the people and how the company shows appreciation.
Pros
a lot of T shirts and gifts
Cons
employee discounts
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3.0
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Fun Environment
REVERSE RESOLUTION SPECIALIST I (Former Employee) –  Chandler, AZJuly 7, 2018
Enjoyed my co workers and enjoyed educating customers on their reverse mortgage, but the training is awful. Basically there is none and not everyone does things the same so its difficult from the customers perspective.
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3.0
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too many layoffs
Sr. Compliance Analyst/Compliance Testing (Former Employee) –  Irving, TXJuly 2, 2018
Too many layoffs. Not enough training for proper advancement. Very little feedback on productivity and accuracy. Ability to work from home was awesome.
Pros
Ability to work remotely
Cons
No job stability
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4.0
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Productive and fun place to work
Foreclosure Prevention Specialist (Former Employee) –  Chandler, AZJune 28, 2018
This was a very tough job but an amazing learning experience. I was able to advance in the company very quickly and learned a lot about. It was collects and foreclosure protection so it was sometimes a hard call.
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3.0
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Lacks empowerment
Manager (Former Employee) –  Irving, TXJune 27, 2018
When I worked at this company, management was a glass ceiling and there was so much process, no one worked together. Department relationships were rare.
Pros
People
Cons
Visibility
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4.0
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Review
SHORT SALE SPECIALIST (Former Employee) –  Chandler, AZJune 25, 2018
Always trying to improve employee satisfaction, the company rules are easy to understand. flexible with employees with hours when needed (i.e. doctor appointments).
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5.0
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Great benefits if you can keep your job.
Customer Relations Associate (Former Employee) –  Irving, TXJune 22, 2018
I was at Mr. Cooper (formally Nationstar) for 5 years and was treated well with great teammates. The only downside was every year there were layoffs. If you can produce and be productive you can keep your job but if there is any fat to cut budget wise every year you might be out of a job. I saw this from the entry level all the way up to VP so no one was safe from budget layoffs. I was lucky enough to have five years there but in that time I received a total of just over a dollar raise from my original pay. This I found when I was laid off was totally unacceptable given the cost of living increases yearly and the amount of pressure to perform. The benefits make up for this somewhat but in the end they give you just enough to be productive while holding back any pay increases. Also, the opportunity for advancement is very limited due to these budget cuts and the openings come along maybe once every year or so and unless they tell you about it they do not encourage you to move departments or move up the corporate ladder.
Pros
Great employees, Good benefits, Decent pay
Cons
Yearly raises are a joke, Almost no career path advancement. Yearly Budget layoffs
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4.0
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Great company
Portfolio Oversight Specialist II (Former Employee) –  Flower Mound, TXJune 21, 2018
I loved this company and want to return. I left for what wss to be a great opportunity i want to fo back if and when possible they support the staff amd work well with their leadership
Pros
Leadership team
Cons
Pay
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Diversity score

47out of 100

The Comparably Diversity Score tracks how positively diverse employees rate their experience at Mr. Cooper.

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