Plumber (Former Employee) – Memphis, TN – October 15, 2018
You are only paid a percentage and everything that you have to buy comes out of that. If you quote something by the book, they will send someone behind you to cut your throat on the price and you will lose money. When you leave and you have a check waiting, the will charge you for tools you didn't want or buy, uniforms that you turned in, and recalls that were never called in. Crooks. Never work for these people.
Apprentice Plumber (Former Employee) – San Antonio, TX – October 4, 2018
I got hired at a hourly rate that we agreed on and 4 weeks later they hired two other people. They brought me into office on the 5th week and told me that because they have to many people on payroll that they needed to reduce my pay $4.00 less then what I was originally getting paid! They basically forced me to quite.
Grounds Crew (Former Employee) – Omaha, NE – September 29, 2018
This company strives to acquire hard working people that are willing to treat the customers they serve as they would treat themselves. Courteous and respectful they attempt to solve problem with all options open.
LOGISTICS COORDINATOR (Current Employee) – Tucson, AZ – September 27, 2018
Assign Technicians,Call Clients confirm their appointments and dispatch the call. Reconcile Purchase Orders, making certain they have been assigned to the call. Prepare technicians pay logs for Accounting, some Accounting in house. Review and make corrections to technicians Commission reports for accuracy for payroll
Contact Vendors if need be Handling Customer complaints Processing checks for payments on jobs
I require little to No Supervision and work very well with others and multi-tasking is what I do
there is flexibility with hrs., I can start pretty early and out in time to be home for my Son
It is becoming very stressful and the management is not consistent
CSR - Customer Service Representative (Former Employee) – Mount Pleasant, MI – September 27, 2018
Owner picks favorites, yells at employees, has unrealistic expectations for employees. Leaves them hanging on a promise of a raise or bonus. Fires people for little to no reason. Doesn't care about ANYTHING except the money, rips people off and refuses to listen to them. Wouldn't recommend this company to work for or for hire.
Service Technician (Current Employee) – Salinas, CA – August 11, 2018
Answer calls for plumbing services assess and perform Diagnostics on all aspects of Plumbing and Heating throughout the day, communicating with the public control of inventory on the van proper procedure on invoicing emailing and starting and completing a job at hand
Plumbing Technician (Former Employee) – Oxnard, CA – August 3, 2018
Mr Rooter is a low budget type of company. They pay the bare minimum, never tell you you're doing a good job, they never promote, abuse from anyone is tolerated and they make it crystal clear that they can fill your van the second you walk out the door because you have no value to them. Take "everyone is replaceable to a new level".
Manager and owners are a joke. Very unorganized. Rips off customers. If you like putting in a lot of free time this is a good place. Will drive 3 hours to make 20 bucks. All commission. Area of service to big. Manager or owner don’t wanna work. No help when you need.
Management needs an overhaul but good starting company
Service Technician/Sales (Current Employee) – Baldwin Park, CA 91706 – June 28, 2018
I learned many things at Mr Rooter, mostly self taught but I learned how some plumbing businesses are ran. I would have preferred a better compensation as their pay is based on commission and they deduct many fees such as advertising. I am a go getter and I am looking for a place where I can move up in the ranks and this is not that place.
Easy hours, work trucks available
Dispatch plays favorites, commission is too low to take care of my family
Office Manager (Former Employee) – Richland, WA – June 1, 2018
The Parent Company has strong Values. However The Franchisee does not follow those values very closely. The Franchisee Could use some more training on how to manage their employees to maintain better retention of employment.
General Manager (Former Employee) – San Jose, CA – May 30, 2018
There was no guidance on how to achieve the goals set out. Unrealistic expectation of what a new company can do in terms of sales. Lack of training in management and accounting. Long hours with no reward.
Office Manager/Dispatch (Former Employee) – Bonita Springs, FL – May 15, 2018
I had to leave Mr. Rooter due to the fact that the owners were using company funds for personal purchases and it was a scramble to meet payroll. I did achieve setting up numerous outstanding accounts for payment arrangements which did increase revenue.
Excavation Supervisor (Former Employee) – Johnstown, CO – April 23, 2018
There were a lot of shady aspects about this job. The owner would disapear for days on end and when he came back he would shut down division. Once it was dispatch, once it was all plumbers and the last time it was the excavation department.
never knew if you would have a job from one day to the next