Plumbing Technician (Former Employee) – Oxnard, CA – August 3, 2018
Mr Rooter is a low budget type of company. They pay the bare minimum, never tell you you're doing a good job, they never promote, abuse from anyone is tolerated and they make it crystal clear that they can fill your van the second you walk out the door because you have no value to them. Take "everyone is replaceable to a new level".
Manager and owners are a joke. Very unorganized. Rips off customers. If you like putting in a lot of free time this is a good place. Will drive 3 hours to make 20 bucks. All commission. Area of service to big. Manager or owner don’t wanna work. No help when you need.
Management needs an overhaul but good starting company
Service Technician/Sales (Current Employee) – Baldwin Park, CA 91706 – June 28, 2018
I learned many things at Mr Rooter, mostly self taught but I learned how some plumbing businesses are ran. I would have preferred a better compensation as their pay is based on commission and they deduct many fees such as advertising. I am a go getter and I am looking for a place where I can move up in the ranks and this is not that place.
Easy hours, work trucks available
Dispatch plays favorites, commission is too low to take care of my family
Office Manager (Former Employee) – Richland, WA – June 1, 2018
The Parent Company has strong Values. However The Franchisee does not follow those values very closely. The Franchisee Could use some more training on how to manage their employees to maintain better retention of employment.
General Manager (Former Employee) – San Jose, CA – May 30, 2018
There was no guidance on how to achieve the goals set out. Unrealistic expectation of what a new company can do in terms of sales. Lack of training in management and accounting. Long hours with no reward.
Office Manager/Dispatch (Former Employee) – Bonita Springs, FL – May 15, 2018
I had to leave Mr. Rooter due to the fact that the owners were using company funds for personal purchases and it was a scramble to meet payroll. I did achieve setting up numerous outstanding accounts for payment arrangements which did increase revenue.
Excavation Supervisor (Former Employee) – Johnstown, CO – April 23, 2018
There were a lot of shady aspects about this job. The owner would disapear for days on end and when he came back he would shut down division. Once it was dispatch, once it was all plumbers and the last time it was the excavation department.
never knew if you would have a job from one day to the next
Mr. Rooter is a smaller plumbing and drain cleaning company. We pride ourselves in our customer service and we take great pride in the jobs we do. What sets us apart is we do not charge after hours or weekend charges, we warranty our work, and do not leave a customer issue unresolved.
Here at work we are close and have little to no turn around. We are quick to help you if you are on the struggle at a job. The one thing we do better than taking care of our customers, is taking care of our employees!
Honest, reliable, dedicated to our staff and customers.
Dispatcher/Customer Service Representative (Former Employee) – Amarillo, TX – February 20, 2018
Great work environment if not hectic at times. Management is very hands on & helpful when needed. It has a small business family feel to it. It's nice to be able to get to know the technicians & their families when things are calm around the office & at get togethers. The hardest part of the job is having a full schedule & having emergencies come in along with technicians running into trouble in the field & not being available to provide service to others in need. The most enjoyable part of the job is simply the people I worked with. They can be professional & business like but still be jovial & fun as well as caring & personable. I was truly sad leaving this job but also grateful for everything I'd learned there.
It was only ten minutes away from my house making going home at lunchtime easy.
That these folks only run one franchise instead of a chain of businesses.
SERVICE TECHNICIAN/SALESMAN (Former Employee) – Douglas, GA – February 15, 2018
Working for Mr.Rooter was very different for me. I am use to working in a regular sales position. They paid commission by giving the service tech 21% of the bill. That's the main reason I wanted to work there.