MSC Industrial Supply Co. Employee Reviews

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3.0
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Stressfull call center, good benefits, friendly culture
Customer Service Representative (Current Employee) –  Jonestown, PAJanuary 8, 2019
8 hour shift in the call center. A lot of pressure the meet the number of calls and not always rewarded for quality customer service work. Average 50 calls per day. Orders, researching products, questions on orders, returns, everyday is different. Product training to learn about tooling and ongoing process training. Generally an upbeat, supportive culture except for the stress of the call center requirements. I do not like having to take so many calls per day. Would rather do an excellent job with each call. Many complements from customers. I enjoy the variety of customers and work required.
Pros
Positive culture
Cons
demands of call center
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3.0
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Good job till the manager gets involved then it is down hill.
Key Account Sales Consultant (Current Employee) –  FloridaJanuary 3, 2019
If you follow the company manual you are fine until they decide to go after you anyway. With full permission to do something that is out of the manual you are fine. Then a manager gets in trouble then you are next. The managers that I came in contact with are not skilled in the metal cutting area and it does impead the sales. Also they claim that 38% of the internal people that apply get the better job. That is a number that is pulled from the sky, not true.
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5.0
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Amazing employment opportunities and a true TEAM
Business Development Team Manager (Current Employee) –  Midwest USADecember 29, 2018
Incredible opportunities at MSC! If you are in sales, this is the best place to work. Fair pay and unlimited commission potential. New Business Development is HOT and right now is the time. If you have a resume, update it and send. Nothing else to say. Love working for MSC
Pros
You are a TEAM and you matter!
Cons
There is only 1 MSC
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2.0
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What was i thinking
Dms (Former Employee) –  NVDecember 12, 2018
Supervisor that you're assigned pretty much in the first couple of weeks decide whether they want to keep you or not unless you're young and energetic and easy to manipulate . they'd do not follow up on complaints. they lack any sort of in-depth training . was told we were going to be doing computer work the first few weeks we were hear have yet to do it . they have people out on the floor that direct work like a a manager but are not managers and no one tells you. so when you go to them with questions and they give you an answer you get reprimanded instead of being told to go to your supervisor. I have never worked anywhere where the people are this stuck-up and snobby in my life.
Pros
Lunch length, pay
Cons
Everything else
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5.0
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Great Company
Picker (Former Employee) –  Columbus, OHDecember 6, 2018
Overall a great place to work. Located on the west side of Columbus its a bit out there but its a newer warehouse and they keep the building clean. I would recommend this company to anyone.
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1.0
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No
Packer/Inspector (Former Employee) –  Fernley, NVNovember 29, 2018
The job in itself is a fairly simple job and the pay is good along with the benefits but I would not suggest this company if you are looking for good supervisors and or good coworkers. The management is so bad at this company and they try to make you feel like your going to be treated like an equal during your interview but that is most definitely not the case.
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3.0
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Picking/Packing
Verifier/Packer (Current Employee) –  Reno, NVNovember 12, 2018
Easy work as long as you pay attention to details. Long hair has to be tied up away from conveyors. Work/Life balance is tricky with 9am-6pm, 10am -7pm or 11am-8pm shifts though.
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4.0
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great place to work
Inside Sales Associate (Current Employee) –  Chattanooga, TNNovember 3, 2018
The people there have been there for years and aren't thrilled about taking the time to train new people. The workplace is clean and nothing is denied to help get the job done. Can be stressful at times and not very flexible with outside work concerns.
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1.0
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Avoid avoid avoid
Warehouse Manager (Former Employee) –  Salt Lake City, UTNovember 3, 2018
The manager is controlling. No training involved in the position position. Very high stress due to the manager and her need to micromanage.Save yourself the time and apply somewhere else .
Pros
Benefits
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4.0
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Fun work place
Account Manager (Current Employee) –  Davidson, NCOctober 15, 2018
It is great culture fit. Is is very great company to for work. It is always room for growth with company. My co workers are great work with they take care of the employees.
Pros
Healthcare
Cons
Short Breaks
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4.0
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Well structured
Help Desk Technician (Former Employee) –  Melville, NYOctober 7, 2018
And this position I was introduced AS400, McAfee Endpoint Protection and keyfobs. Aside from those two things the I asked the department was well structured and moderately effective
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2.0
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Fast paced and challenging
Onsite Inside Sales Associate (Former Employee) –  Tulsa, OKOctober 2, 2018
MSC proved to be challenging in some positive and not so positive ways. Most days were typically routine, yet filed with surprises, and the work could range from challenging to very enjoyable, depending on the circumstance. Folks are pushed hard, and in the end the satisfaction came from the when the customer was taken care of.
Pros
Meet people at customer sites
Cons
Not much direction
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4.0
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Longevity
Vending Technician (Current Employee) –  Chicago, ILSeptember 26, 2018
Awesome company to work for. Billion dollar company but Management make you feel like family. If anyone has left this company it is because of pay and benefits. They’re below average when it comes to compensation
Pros
Management, work like balance
Cons
Pay
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4.0
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Good place to work
Account Manager (Current Employee) –  Wood Dale, ILSeptember 25, 2018
Management is excellent here. The sales quotas can be kind of hard to reach at times. But they seem to be making changes to make things easier here. Nothing but good things to say about the company.
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4.0
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fun place to work
small packer (Former Employee) –  Elkhart, INSeptember 19, 2018
Enjoyed working at msc. Made alot of new friends there. Everyone was very helpful and worked as a team. The management kept everyone on the same page with weekly meetings.
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3.0
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No work life balance. Lack of support. Inadequate pay based on performance.
Key Account Sales Representative (Current Employee) –  Atlanta, GASeptember 9, 2018
Company provided car. Benefits are sufficient. Flexibiliy in schedule. local management is strong, but seems to be a disconnect between local support and corporate upper management. Lack of supporting resources/skilled resources. No work life balance. Do not work here if you want a 40 hour a week job. Average week is 50-60 hours in order to accomplish tasks. Too many "check the box" activities that take away from proactive selling.
Pros
company provided car. 401K w/ company match. stock purchase plan
Cons
work life balance, supporting resources
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3.0
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Productive place
Packer, verifier (Former Employee) –  Jonestown, PAAugust 30, 2018
Productive workplace with a lot of hard working employees. Supervisors are very nice and considerate of your safety and well being. But breaks are short.
Pros
No uniforms
Cons
short breaks. not enough walk time
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1.0
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horrible management. non existant HR
VMI Specialist (Former Employee) –  Davidson, NCAugust 20, 2018
horrible management. never knew anything. Upper Management only cared about themselves and their paychecks, if you had problems they seemed to not care at all.
HR was unreachable no matter what day of the week. any problems i had with benifits i had to call a millions times and leave messages, or emails and was lucky if i ever even got a response
Pros
work hours werent bad
Cons
HR. Management
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5.0
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Fast paced Fun enviornment
Merchandise Selector (Former Employee) –  Fernley, NVAugust 16, 2018
The job was fast and repetitive but the other associates made it fun. I enjoyed working there for the time being but it did take them forever to hire me.
Pros
free popsicles, gatorade, cold water, Ocassionally free soft served ice cream, Treats at meetings
Cons
short minimal breaks
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2.0
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Disappointing Company to work for
Senior Telesales Account Executive (Current Employee) –  Harrisburg, PAAugust 5, 2018
MSC stopped being innovative a long time ago and now has become an industry follower of the competition. Too many changes across board, leaving both the customer and associates left to figure it out.
Pros
Free parking
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Overall rating

3.4
Based on 200 reviews
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3.3Work/Life Balance
3.6Compensation/Benefits
3.1Job Security/Advancement
3.0Management
3.3Culture