Stressfull call center, good benefits, friendly culture
Customer Service Representative (Current Employee) – Jonestown, PA – January 8, 2019
8 hour shift in the call center. A lot of pressure the meet the number of calls and not always rewarded for quality customer service work. Average 50 calls per day. Orders, researching products, questions on orders, returns, everyday is different. Product training to learn about tooling and ongoing process training. Generally an upbeat, supportive culture except for the stress of the call center requirements. I do not like having to take so many calls per day. Would rather do an excellent job with each call. Many complements from customers. I enjoy the variety of customers and work required.
demands of call center