CSR - Customer Service Representative (Current Employee) – Overland Park, KS – October 17, 2017
Your title is CSR but you do analysis, go to meetings, create reports and new procedures while still being paid as a CSR. HR is shortsighted when applying the 1-year rule (you must be one year in your position to apply to a new one), even when you may be the right candidate.
Customer Support Specialist (Former Employee) – Overland Park, KS – May 21, 2018
I think training for the Open Road/Fleet Card department needs major improvements. High pressure and stress from managers to learn quick, a lot of information to learn and memorize and if you’ve never been in the trucking or law industry, you don’t pick up as quick as they want you to. No support offered, even when they know your struggling. Quick to write you up for what they believe is an inadequate call or note. So much pressure was on me to do this and do that a certain way that I ended up making more mistakes because I was so stressed all the time. I couldn’t think straight. I got tired very quickly being told I was doing everything wrong. Even when I was doing my job right, it was wrong for management. I felt like I wasn’t wanted and they nit picked everything I did looking for reasons to write me up. And to top it off, I felt it was odd that I was the only male in the department. And right before I quit, they hired a new employee, another women. It added in to my feeling that this wasn't the right team for me. Multi Service is a great company, and I think if I was hired into Aviation, Parts, Credit any other department other then Fleet Card I'd still be there today. Beware, Multi Service is a good company. Not the Fleet Card team.
Other departments were great.
Department was catty, training was substandard, Managers didn't have your back and were quick to write you up, Fleet Card was the forgotten department at the company.
GM II (Former Employee) – Baltimore, MD – May 5, 2018
At these accounts I managed food service, EVS, Plant Operations, catering, conference set up and mailroom distribution and grounds. Providing me with a varied background and offering numerous opportunities for advancement
Operations (Former Employee) – Overland Park, KS – April 10, 2018
Let’s just say in the operations department it is a complete disaster. They lack respect from other departments. Training is “winged.” No structure but er expect for you to succeed. Managers don’t communicate to you about anything. It is entirely messy. On top of that there is no job security. At least 8 people in the last 4 months have been fired and not for things that was their fault. On top of this the last 4 people that have quit or were terminated were here for 15-20 years and he is signing off on termination forms like it’s nothing. They don’t value their employees at all. If a rumor makes it around to management you get wrote up, true or not. There was no attendance policy up until a week ago but yet they had fired people for attendance. Super messy. Wouldn’t recommend. Try your luck elsewhere.
Account Executive (Current Employee) – Overland Park, KS – January 26, 2018
Such a gossipy place to work. Lots of cliques of mid management women who cackle and whisper about everyone. Totally unprofessional and sometimes embarrassing (like at trade shows). If you've sucked up enough you might be ok....if not, I've seen a lot of good people run off.
Busy working enviornment supporting credit card management.
Employee Benefits Supervisor (Former Employee) – Overland Park, KS – June 5, 2017
This was a company that provided credit card assistance to Fortune 500 and trucking companies. I came into this position with a back log of unfinished payroll, employee benefit accounts and financial banking reconciliations outstanding. Working a lot of hours to become current before a major audit could be done.
Multi faceted and challenging with consistent and open communication between upper management and work force
Customer Service Representative (Former Employee) – Overland Park, KS – May 10, 2017
Multi Service is a great company to work for, with excellent management and a friendly work enviornment. I do feel that there is however a lack in compensation in comparison to national salary averages.
Great management and corporate culture overall very inclusive
Salesforce CRM Administrator (Former Employee) – Overland Park, KS – April 7, 2017
Manager not so professional. Good place to work - Many good people. Like all other jobs depends who you are managed by. A friendly environment I would recommend depending on which department and who direct management is.
Senior Systems Analyst (Former Employee) – Overland Park, KS – January 24, 2017
Poorly written and undocumented code which should have gotten its original programmers fired when it was written 20 years ago. A manager whose idea of agile development methodology was to hang its buzzwords over a waterfall development model. Perfect prescience was expected from developers and engineers when estimating how long it would take to work tickets, and any deviation from the initial estimate was punishable.
Credit Representative (Former Employee) – Overland Park, KS – October 28, 2016
salaries average 10k to 20k below industry average and np chance for advancement unless you are best friends with management. Supervisors play favorites and actually do not try to hide this. People are afraid to speak their mind to fix things because management is inflexible.
Customer Service Coordinator (Former Employee) – Fuel Card – April 13, 2014
Multi Service has many departments I can only speak for the department I was in...Fuel Card. Day to day things were very fast paced. There are strict deadlines that must be met daily. I enjoyed the actual work that went on there. The day went by quickly because I was always so busy which is a good thing I think. However, if you do not like being micro managed, this is probably not the place for you. This department has an extremely high turnover rate...Within the 8 months I was there I saw at least 8 people either quit or be fired. Management is a huge issue...most of what goes on with management is very childish it feels very much like high school. I was asked to spy on people and IM the managers with updates throughout the day. It's all very shady and really unfortunate because I think the rest of the company has a good reputation. Just don't go to fuel card...
Great organization to work for. Very employee orientated.
Employee Benefits Supervisor (Former Employee) – Overland Park, KS – August 5, 2013
I was responsible for all employee benefit programs. Assisted in the installation of new medical plan. Administrated the 401K plan. Managed and ran payroll for this organization. Had to reconcile all past bank accounts and benefit plans when I first took over the position as they had been without a supervisor for a 3 month period prior to my employment.
Operations Manager, Manager of Aviation Operations (Current Employee) – Overland Park, KS – January 9, 2013
The corporate values are excellent and the people they hire are good, hard working, enjoyable coworkers. The management is generally good but communication leaves a lot to be desired as does the pay and benefits.
labor intensive job where toolbelts, hard hats, and steel toe boots are required.
Contract HVAC Installer (Current Employee) – San Antonio, TX – August 13, 2012
This job entails much traveling, from San Antonio to Austin to the Midland/Odessa Tx area. Out of town during the week with the weekends off. The work day is 12-14 hours long in the heat, standing with minimal breaks. Working with potentially dangerous tool and heavy machinery makes focus and attention to detail a must.
paid travel including all gas, hotel fees, and food throughout the week.