Multiplan Employee Review

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Great Challenge
Inbound Call Center Representative Level 1 (Former Employee) –  De Pere, WIMarch 4, 2019
I can't really say anything bad about the company that Multiplan is & the type of work that they due. If you want to challenge yourself, learn something that you never knew, definitely look at applying here
Pros
Pay
Cons
Management, Not Enough Training
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Unprofessional and stressful
Customer Service Representative (Former Employee) –  Irving, TXMay 22, 2019
If you answer calls and reject them for whatever reason they will fire you. However, if you reject calls (without answering) they will keep you🤷🏽‍♀️

I wouldn’t recommend anyone to work for this company. They only pay $14/hour and work you like you’re getting paid too dollar. Managers would come and hold a conversation with you while you’re on the phone with a patient or whomever. Going to the restroom is almost a no because they watch how many times you go into personal. Some employees don’t answer calls, but as long as YOU are in queue the calls goes to you. There’s been plenty of times to where everyone has been in case follow up/break/lunch/cc personal and because of that you get a ton of calls.

There is no breathing time in between calls. They have their picks and likes.

I wouldn’t recommend this place at all.
Pros
Don’t have any
Cons
More breathing time.
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stressful environment with no direction from above
BCDR Consultant (Former Employee) –  Naperville, ILApril 24, 2019
stressful environment with no direction from above. Lacking documentation and knowledgeable staff was very limited. People had no idea what was expected of them.
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Overall rating

3.6
Based on 263 reviews
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Ratings by category

3.7Work/Life Balance
3.7Compensation/Benefits
3.1Job Security/Advancement
3.1Management
3.4Culture

Ratings from women

3.1InHerSight Score

2.8Personal Development

3.5Career Opportunities

3.0Family Support

Women rate the female-friendliness of their workplaces on InHerSight