Customer Service Representative (Former Employee) – Irving, TX – May 22, 2019
If you answer calls and reject them for whatever reason they will fire you. However, if you reject calls (without answering) they will keep you🤷🏽♀️
I wouldn’t recommend anyone to work for this company. They only pay $14/hour and work you like you’re getting paid too dollar. Managers would come and hold a conversation with you while you’re on the phone with a patient or whomever. Going to the restroom is almost a no because they watch how many times you go into personal. Some employees don’t answer calls, but as long as YOU are in queue the calls goes to you. There’s been plenty of times to where everyone has been in case follow up/break/lunch/cc personal and because of that you get a ton of calls.
There is no breathing time in between calls. They have their picks and likes.
Claims Specialist II (Former Employee) – Irving, TX – June 24, 2019
Nothing good to stay. They will fire you and attempt to deny any paid time off offered.They will deny any benefits you apply for after termination. Hr will not document and handle any issues you have with Management. Pam the claims supervisor purposely text me months after firing me in a group text inviting me to a office potluck smh evil women run.