I've enjoyed my tenure to this company and I've learned the cost containment industry as it relates to insurance.
Lead Customer Service Representative (Current Employee) – Salt Lake City, UT – May 14, 2017
Typical Day includes; management and distribution of daily claim load, Quality control contact for daily questions as it relates to provider, client and internal inquiries. Elevated customer service calls, handling supervisor inquiries, training and interviewing and cover during absence of manager.
I have learned the cost containment industry as it relates to the successful resolution of claim increase insuring that the provider, client and patient/insured are satisfied. I have learned to handle client, provider and patient complaints, I've learned to supervise multiple personalities in the work place at a high claim volume atmosphere.
Since the company has been purchased several times, the work environment has become more profit oriented vs. employee /client /patient oriented.
The most enjoyable part of my job is working with my co-workers, internal departments, providers, clients and patients. I was the only person to receive a letter of high level of customer service from a patient that was presented to me by the Regional Vice President of the company.
Good Benefits, Hours, Salary, co-workers and job satisfaction