Store Manager (Current Employee) – Sterling, VA – April 19, 2017
Music and Arts is overall a great company to work for and use to grow your resume. The job has taught me how to be a better manager and given me the confidence to take the skills I've gained to better myself in my career. Depending on what part of the country one may be in, there are opportunities for advancement up to store management and beyond, but moving past a store manager can be challenging as the company is still relatively small. A typical day in the life of a Music and Arts employee consists of reviewing sales and lesson leads from previous days, following up with those leads, working on any pertinent tasks assigned by upper management, and providing excellent customer service throughout the shift to generate more opportunities for sales and leads. As is the case with many other managerial positions, it will be as easy or as hard as you make it on yourself. Time management, delegation, coaching, and constant feedback are qualities that are an absolute must have for a Music and Arts manager or store associate.
A typical day at music and arts entailed making sure all lessons were scheduled properly, ensuring that nothing is overlapping. Polishing the instrument wall, doing the occasional minor repair on a woodwind pad or general maintenance on other instruments. I learned a lot about the electronics of musical equipment such as how amplifiers actually work, and about MIDI pads (musical instrument digital interface). The workplace culture was relaxed, but sales were hard to come by due to the lack of foot traffic at the location I worked in, so commissions were a little cut throat. The hardest part of the job for me personally was the aggressive nature customers were handled with; as earlier mentioned, there were not a lot of customers so it was hard at the age I was at the time to assert myself before one of my older coworkers was able to swoop in. The most enjoyable part of the job was definitely the instruments in the store; getting to see so many beautiful guitars, horns, woodwinds, and even rarely used instruments like mandolin and a 1/8 size cello (comically sized).
Slow paced environment, lots of time to learn more about the job and store.
No benefits or pay increases for sales, cutthroat when it comes to commissioned sales.
Sales Associate (Former Employee) – Burke, VA – June 20, 2018
There wasn't much breathing room to advance within the company after my first promotion. The mission of the company is clear, but not followed very well. Overall, it was a fun, easygoing place to work but not somewhere to build a career.
If you love music, this is a good place to work...temporarily
Music instrument retail sales (Former Employee) – Texas – June 6, 2018
I loved what I did for Music and Arts. I loved helping kids and parents through the process of picking instruments. However, upper management is clueless of what middle management (ex. Store Managers) actually do. In my experience, Store Managers come in late, leave early, and rely on their subordinates to actually do their jobs for them. If you are lucky enough to have a great Store Manager, enjoy the time because they will be moved to another store to boost sales and lessons at the struggling location.
Unless you are willing to re-locate, it is almost impossible to advance past Store Manager, and then you are overworked and under paid. District Managers work long hours, especially through "rental season" and Store Managers are required to work almost every single day during that time from open to close; maybe a Sunday off or two.
If you love music, can play an instrument, are good with people, you will exceed your sales goals if you put just a little effort into it. If you are with a good team, in a competitive district, it's fun to pick on each other after reading the weekly scorecards. The discounts are good, and encompass a few umbrella companies as well. But expect to work lots of nights and almost every weekend.
Fun environment, gear discounts, many locations
No room for advancement, anything under Store Manager doesn't have a voice, low pay with minimal room for advancement.
Assistant Store Manager (Current Employee) – Lawrenceville, GA – June 1, 2018
It is not a good place to work. They only care about sales stats. They do not care about you as a person. can only advance so far. store manager is as far as you can get with out having to relocate to maryland. managers are not paid to manage. just sell. sell. sell. they do not pay what you are worth. you are horribly underpaid. Only benefit is that the health insurance is pretty good.
Store Manager (Former Employee) – Philadelphia, PA – May 31, 2018
Music & Arts used to be a fairly easy company to work for. They were fair in their set goals and assessments. But everything changed once they changed their computer systems for the entire company. The migration was an absolute failure and as an employee I almost felt that they blamed US for their failures. Even after they "fixed" the systems, the public reputation of the retail store was forever tarnished. They provided little to no help for customers from the office, so all of that responsibility fell on the store associates. Especially the Managers. It was simply not worth the stress involved, and the compensation is not up to par with modern equivalents.
Poor management within their Sales Audit Department. Very cut-throat and the workload is overwhelming with zero support. Low morale! The hardest part of the job is trying to satisfy department managerial staff. The typical workday is long hours, unrealistic goals, constantly micro-management, low morale, lots of stress, occasionally unproductive meetings, and expected to perform with a smile.
Sales Associate (Former Employee) – Springfield, VA – April 27, 2018
When I would clock in everyone had to do opening procedures. Procedures included setting up lessons rooms, taking out the trash, boot up computers. Greet customers a help them to a lesson room or sell them a product.
Store Manager (Current Employee) – Greenbelt, MD – April 23, 2018
Music & Arts expects its retail employees to sell above and beyond arbitrarily created sales goals without consistent support. Promotions are from within, which is definitely fair, but there is not enough follow up after these promotions to see if upper management is supporting its staff.
*Poor management they don't care about the employee they just care about the quantity of work not the quality, worst place I've ever work at no team building activities, low morale I can go on and on for hours.
Customer Service Representative (Current Employee) – Frederick, MD – March 22, 2018
I am a current customer service rep and the job can be done if you can explain billing and accounting to a 3rd grade level educated adult and employ a "See no evil, hear no evil, speak no evil".... type of work ethic. You have to be willing to accept that you will be treated like you are ignorant and overlook the same treatment for your coworker at the same time, you have to accept whatever profanity you are spoken to by anyone on the phone with out ever complaining. You can only survive working here if you remember to do that.
You don't have to share your cubicle.
No raises, you are treated with less respect for just being a part of Customer Service, you have to be willing to accept that no matter what
Retail and Sales Manager (Current Employee) – Washington City, DC – March 21, 2018
Poor Management Faulty CRM/Billing Software Inconsistent Seasonal Hours Unavailability of common products Poor logistical/shipping practices Good coworkers Poor communication from corporate on policies Frequent pay scale changes
Customer Service Representative (Former Employee) – Frederick, MD – March 9, 2018
Training consists of listening in on calls until you feel comfortable talking to them yourself. There is no official training to explain how the billing process works or how to handle even common issues beyond payments. Instead you’re left putting the customer on hold while you look for help understand what is going on. When the call are simple and customers respectful, the job is ok. Most of the other reps are cool and the physical environment is great.
Understanding supervisors, attempt at morale boosting, laid back atmosphere
Guitar Instructor (Former Employee) – Federal Way, WA – February 28, 2018
I enjoyed teaching at Music and Arts and hope to do so again in the future. The company does a good job of tending to the administrative side of things, such as recruiting students and collecting payment, so that the teachers can focus on teaching.