Fast-paced workplace with ping-pong table
Sales Specialist (Former Employee) – Omaha, NE – December 2, 2018
Strict schedule adherence and availability leads to a very high volume of inbound calls of customer service, quoting and selling insurance. I learned how to be very efficient at multi-tasking and staying focused throughout the day to keep up with goals and expectations.
Management is active and helpful to the employees, although not readily available to customers. Some managers are more experienced than others in the field that they are managing.
Workplace can be hectic at times with thousands of calls coming in per day, but Mutual of Omaha does have a great break room with TV's, a ping pong table, Foosball, and a mini-basketball game to spend your scheduled breaks and lunches in.
The hardest part of the job was meeting conversion expectations with a large volume of calls that effect your stats without being a relevant phone call. (i.e. transferring someone or taking someone off the mailing list counted against your sales conversion stat which effected your bonus)
The best parts of the job were the very rewarding months when your stats are good and the bonuses had the potential to be life-changing. Also, even if there's a bad performance month, you can rely on a very competitive and generous base pay.
Base pay, bonuses, cafeteria
High volume, bad leads