MVD Express
Happiness rating is 48 out of 100
2.5 out of 5 stars.
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MVD Express

Work happiness

Scores based on about 40 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they often learn something at work?
Do people feel they are achieving most of their goals at work?

About the company

  • CEO
    Janice Lucero
    approve of Janice Lucero's performance
  • Company size
    51 to 200
  • Revenue
    $5M to $25M (USD)
  • Industry
    Retail & Wholesale
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You’re seeing all 16 jobs at MVD Express because we can’t find any available jobs at MVD Express close to Ashburn, VA at the moment.

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Installation & Maintenance

5 jobs


Salary estimated from 233 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 52 reviews and is evolving.



Title Specialist in Billings, MT
on October 7, 2021
Toxic work environment to say the least! You are expected to know everything before your probationary period is even over. There is an excessive amount of information to remember and if you forget, be prepared for management to treat you like you’re stupid in front of your peers. The environment was hostile, micromanaged, and the management was down right disrespectful. The employees are wonderful and supportive, but management acts like they are better than everyone else and it makes for a very uncomfortable learning experience. Highly do not recommend working here.
Call center agent in Albuquerque, NM
on July 19, 2021
The call center experience is a negative from me. There was only one tenured agent- rude & not helpful. The upper managers do not support or train at all- the company cannot find a manager for the call center. There were high expectations & minimal communication about the do’s & don’ts. The area was tiny, it looked like a closet. Dark & weary. The calls taken were very tedious after a short while
Customer Service Representative in Albuquerque, NM
on June 9, 2021
I loved my peers, but the management they brought in didn't know how to do their own job or help out in their own deparment and would only go to lunch meetings.
CS Representative in 4100 Menaul Blvd NE
on May 11, 2021
There are people who get mad at the MVD. It can be difficult to explain what documents customers need to bring. The missing documents cause them to rage. Coworkers are unhelpful. Not recommended.
Certified VIN Inspector in Albuquerque, NM
on April 8, 2021
I've worked there for over 2 years and finally left. The office staff and on site manager made it bearable. However, management and higher-ups does not appreciate any agents. The agent (customer service representative) is the front line worker. Constantly being yelled at on the daily from the public due to missing documents or systems errors. Protocol is set by the government and must be followed to a T, just like all employers but people don't seem to understand that and unfortunately take it out on you. You are expected to apologize and it can get to the point of physical confrontation. The actual job is not hard once you actually get the hang of it, usually take about a month to a month 1/2 for actual self efficiency progress. The atmosphere is the killer while working here. And if there are, for example, about 10 people waiting to be seen 10 minutes before closing and another 5 walk-in before closing time, it's obligation to attend to everyone. Average process times are 10-15 minutes per transaction but usually everyone has more than one transaction to do. Transactions do vary on time but that is the expected process time here. The pay is way below average and the stress and complications that come with the job are free of charge!

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Questions and answers

People have asked 17 questions about working at MVD Express. See the answers, explore popular topics and discover unique insights from MVD Express employees.

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Interview insights

Insights from 38 Indeed users who have interviewed with MVD Express within the last 5 years.

Favorable experience
Interview is easy
Process takes about a day or two

Interview Questions

Why do you want to work here? What does MVD do?

Shared on February 18, 2018

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