At first, I was in love with the place, I was training and it was all fun at the same time. As soon as you're not considered a trainee and the full workload starts to pile up, you will feel the stress creeping in. I have worked in several financial institutions and they all are focused on sales, some are more focused on sales than other institutions. I would say that NASA FCU falls in the middle. They are focused on sales but sales can come from any direction. For example, setting a member up for a phone pin when they call in is a sale for you, that is commission money you're earning. Many phone pins can add up to extra cash. Anyways, there have been days where it gets so busy that they will order the staff lunch that you will have to eat at your desk because you have to continue taking calls, so no lunch break. You have to clock out and clock in every time you leave your desk. You can take two five minute breaks or one ten minute break and 30-minute lunch. You don't learn everything at training and I suggest you learn as much as possible about the services they provide. For example, credit cards, car loans, and processing procedures, GAP, etc. I left due to my mom's sick health and I learned later that five other people I have worked with have also left due to career advancements, stress, and work hours.
food is provided for staff a lot
short breaks, long hours, stressful