Service Technician (Former Employee) – Oakland, CA – August 6, 2018
I was hired by a good man. 35yrs with the company. Knowledgeable, Understanding, And he cared about people and their lives. I worked hard for this man and put in long hours (some even off the clock) to please customers and try to learn. If I ever had a problem I'd call him and 99% of the time he could fix over the phone. When hired some guys did not work as hard as others and like most places there were clicks that made it harder for you to succeed. I worked in the bay area, we were always under staffed, and it is a high volume area with lots of traffic and some washes do not get proper maintenance because of all the service calls that get dispatched. We did the best we could with the people we had. Putting out fires everyday.
They for some reason removed this man from being territory manager and for the next 2 yrs they would try to fill this spot but all the new hired managers would quit. For a year there was no territory manager. We would get calls from regional manager and basically have to run around covering multiple areas because people would quit and they wouldn't hire to fill positions.
The equipment to do work orders was never working properly, the amount of time it took to, reply to dispatches, fill out/print/scan work orders or even look up parts needed took time that you were usually being told to go somewhere else. They require 3 w/o a day. 2 estimates to non contract customers, all scheduling even though that goes for not when they change your plan, repairs, pm's, driving, reports, safety tests, parts look up and ordering all in 8hr days. O.T. is frownedmore... upon.
Customers are unhappy but most of the managers at the carwashes refuse to learn or just call in and give no information.
Non contact customers get pushed to the bottom and it makes (us) the technition look bad like we decide to make them wait.
Co workers are hit and miss, there are a few good people still in the company.
Management is (at least in my area) unknowledgable, paper pushers, who just take orders from higher up. They will throw you under the bus to save there as and will sell you out in a second.
You can never do enough here, if your the favorite maybe, but its hard to learn, keep customers happy, and keep your head above water when you get no help.
The good..... company van.... some cool co workers.... working outside.... That's all I gotless
Great place to work if you enjoy working with your hands
Service Technician II / Special Projects (Current Employee) – Southern California – July 7, 2018
Currently still employed. I don't plan on leaving either. Great pay, great health plans( packages switched at the start of 2018), vacation, paid time off, company vehicle, phone, tools, bonus money opportunities, and training. You get rewarded for hard work, no problems for working and doing what your asked & nothing more. And eventually canned for not doing your job. If you need tech support, we have guys that are employed to just help us figure out & fix the problems we cant ourselves! Our own people doing that! Parts guys doing the same thing! You need literature or manuals for something. We have them! You need parts for someone else's machine. We have them! Machine down, & factory is on back oder. Just look up the part in the companies inventory. And see which techs where have the part you need! I have had a few techs from other states over night me a part for a downed unit of a major customer . . I mean what else could you really ask for?. . . . So yea, its true. For the most part we are under staffed ( service team ). What do I see & get out of that? All the over time you can handle! Overtime = more $$$, when guys just want to do their 8 and get out. I see double time = $$$$$$......Which is the only reason we go to work in the first place. . .Which most dont. For me, I am about 1 year into the company. I started out just like the rest. Lost & confused. But with a positive attitude & outlook, & some hard work. You find your way. I already have lead multiple large jobs, shop & site rebuilds, and complete in bay & tunnel remodels, installs, and special projects. . .more... . And I am just a normal guy. Nothing special. Yea, I do have a bit more skills in my bag than the rest. But my biggest tool is my work ethic. I am willing and ready to work everyday. So I have excelled quickly here. I have watched others do the same. One of the biggest obstacles is the customers, and unfortunately...A handful of your co workers. Which is expected when they bar is being raised, shining light on the lack of work truly being completed.. . Really in the end. Just work, and do your job the best you can. Management leaves you alone. Which when you hire on. Its very clear what they expect of you. If you do your best every day to complete them, you will have no problems. If you don't, then you get problems. Just like every other job. . . . The complaints I hear about are from the ones who don't want to work, just want to be in cruise control. Do their 8 and get out. But honestly. With an attitude like that. The same complaints will be said at any job. All the same cons as the rest. But only the pros of the best. But honestly....What do you expect from one of the leading car wash manufacturers in the world.They are 1 of 3 only manufacturers to employ their very own install, service, and sales team! No 3rd party stuff. Checks direct from the company. . . . This is a great company to work for. All the tools & benefits in the world to help you excel, are at your finger tips. . . . That is, if you even want to see them. . . . You just have the will to learn, work hard & progress in the company. And you will. . . .less
Tools to perform your job at your best, Job security, Pay scale, Benefits
Field Service Technician (Former Employee) – San Antonio, TX – April 21, 2018
Management no support expects for technicians to perform some duties that management should handle especially when it requires questions for management such as benefits parts and other but at the same time will be on you for not producing as he wants but yet has techincians doing his job which puts technicians back up on their job duties. Has a bad habit at cursing in meetings and does not care if you are on medical restrictions. If you complain to HR he finds a way to fire you to cover his behibnd
Install Technician (Current Employee) – So cal – March 4, 2018
I’ve only been working for Ryko about a year. Pay is great lots of hours and management is on point. Usually the people that talk bad and or complaint are the lazy or undisciplined people. I would recommend this job to all my friends and family. Great company and opportunity if you like to work hard.
Company car, cell phone, laptop, hot spot, 401k pay vacations and to many to list
Service Technician (Current Employee) – NH – October 14, 2017
the management what there is will sell you out, they care only about money and what you make for them, they say you get x amount if you sell, you do not get anything. more driving then a long haul truck driver . the list goes on stay away from this company
Service Technician North East Region (Current Employee) – Grimes, IA – August 5, 2017
On your own, no one to assist you with info or help. 1000-1500 miles driving per week. Need to print work orders, have them signed and then scan back into laptop. All customers want immediate service because can't make any income with machine down. Can only be in one place at a time. Customers blame me for making them wait even though my supervisor sets priority on jobs. I'm the only RYKO tech in Connecticut, parts of Rhode Island and southern Massachusetts. It is very rewarding when you get the machines operating correctly again. Never see my manager, calls when he needs something. Learned more about sensors, photo eyes, computer controls and high pressure pump stands.
Installation Technician (Current Employee) – Grimes, IA – July 11, 2017
If you don't mind being away from home often and quite a few hours, this may be a job for you. I won't lie, it can be hard work. Generally, that's for a tear-out and setting a machine up. That's usually the first couple of days of a job. After that, things often start sliding into place. And then it's off to the next job. Sometimes you might get lucky, get a job nearby home, and get to sleep in your own bed at night; other times you might be out on the road for a week or two or three.
Field Service Technician (Former Employee) – New England – February 3, 2017
They expect you to repair competitor's machines with no technical info, and the engineers that run tech support are overworked and stressed. Management is the worst I've seen ina company. I had multiple issues with my pay due to the unreliable technology they use, and was constantly requesting new equipment that never came. Some of the techs are the best in the business, but they are stretched way too thin and can't keep up, causing tension with customers. This company talks a big game but isn't really a big time company. Almost none of the customers are satisfied for a reason. And they do t take care of their employees, period. There are no real pay raises or performance evaluations that mean anything. Dead end job.
Good people at the tech level, fun job.
Pay, management support nonexistent, poor planning.
Service Technician (Former Employee) – Chicago, IL – January 16, 2017
Perform preventive maintenance to all customer in Chicago land area included Indiana (sometime) with self-confident working as company assigned on each customer, fixed temporary in case no part in my inventory just keep the customer machine running. In case some part could not do it by myself then will call supervisor for another technician for help. No matter what I will alway work hard in order to get the job done also keep customers happy, when the happy that inportant part of my job. I alway enjoy working even its difficut.
Service Technician (Current Employee) – Corpus Christi, TX – December 9, 2016
The training is a joke. They expect you to work on units that they have no info on. They try and squeeze as much out of you as possible. You are expected to keep up with a certain amount of service calls per a day with constant micro management calling you through the day to see where you are at even though company vehicles have gps. Management is a joke. There is a reason there is such a high turnover rate for this company. Customers constantly try to throw you under the bus daily. They say it's limited travel but then send you out of town for weeks at a time with only a days notice. WORST JOB I EVER HAD!!