Sales and Service (Former Employee) – Denver, CO – May 7, 2018
Company culture is negative and unsupportive. Management is very divided and unavailable to provide leadership. Communication is very poor and morale is extremely low. The product is overpriced and difficult to promote to customers. Customer complaints are discouraged and go unanswered.
Employee (Current Employee) – United States – March 25, 2018
Company has little interest in providing a quality service to its customers. Focus is almost exclusively on new sales. A typical day at work involves answering 100+ emails with insufficient time to respond and getting stressed from management regarding closing percentages.
General Manager (Former Employee) – West Coast – February 22, 2018
There was no room for advancement. The company was not healthy financially- many vendors were not paid timely, upper mgmt. wanted GM's and RVP's to "negotiate" out of paying full price after the work was already completed. It was hard for the company to be credit approved, this made the job very stressful and more difficult than it should be. Bill collectors calling all the time. Even after I left the company! They were calling my cell phone, frustrated because they weren't being responded to. Upper Mgmt took forever to make decisions and did not empower their managers to move forward without their approval. Very cliquish, no training programs.Bonuses not paid timely.
they did offer a 401k
long hours, not a lot of support, credit problems, bills not getting paid
National Account Executive (Current Employee) – Anywhere, USA – February 5, 2018
National Corporate Housing is a fun and enjoyable place to work. National hires good people and is experiencing growth with opportunities for the growth to continue to accelerate due to Management investing in the company. It is a great time to join a company like National. There are 28 offices nationwide and for sales positions people are usually working from home offices, which adds more flexibility to where you can work from and still be a part of National.
Sales Manager (Current Employee) – Indianapolis, IN – October 17, 2017
If you like to work in an understaffed, stressful environment, while being micro-managed and threatened every day, this is the place for you. The new Regional Managers don't have a leadership bone in their body and manage through fear and intimidation. The company does not pay their vendors on time and are running on borrowed time.
Quality Assurance Coordinator (Former Employee) – Norcross, GA – July 31, 2017
I always had a very genuine love for National. Over the years the more Oakwood Corporate Housing Employees that were hired began to change the culture of the company. The "job" is great and rewarding in its own way, but the management is what needs a revamp. You have several people in upper management (hundreds and sometimes thousands of miles away) explaining to the local office what is best locally, and unfortunately everything will not work everywhere. The local management many times are people that are not familiar with local trends and hot locations because they are hired from different states. This ultimately results in high management turnover due to under performing. Unfortunately, it isn't the new managements fault they were put into a new location without the tools to be successful. This company would prefer to higher from outside the company rather than promote within with people who understand the phenomenal culture the company once had. I learned a ton from this company and am fortunate enough to have known National before the mergers, huge upper management, and when you were family and not "a worker". Even with all this my departure was bitter sweet because I remembered what it use to be, but it was time to spread my wings to something different.
Yearly Customer Service and Account Managemet meetings out of town and Weekly Lunch
Not Appreciated, Management Turn Over, Disconnected Upper Managment, Viewed by your appearance vs. your contribution, HR Relies on Regional Managers (out of state) vs speaking with local employees
National Account Coordinator (Current Employee) – Phoenix, AZ – June 19, 2017
I help corporate transferees find housing with our real estate agents we partner with. I will also help with rental finding assistance for customers that are not approved for rental tour. I enjoy my job and the management.
GENERAL MANAGER (Former Employee) – Georgia – September 11, 2016
As a large corporate housing company they seem to act small and not up to date with technology and working applications to handle a intense amount of Accounting transactions. This causes many issues with our partners/vendors and the Credit rating suffers.
The Executive Leadership doesn't want to listen to ideas from the field. They act on their own with very few requests for suggestions. If they have a dip in their profits the first thing to go is their associates. They don't walk the talk with their Mission statement.
Some good people
Lack of respect, job stability - you wonder if they will eliminate jobs.
Market Account Executive (Former Employee) – Phoenix, AZ – April 29, 2016
A typical work day was very busy, many new opportunities for property development. Opportunity to grow a portfolio with support of local property management organizations. Building relationships, and investing in one another's business.
I learned so much with National and appreciate the opportunities I was able to be a part of.
Account Manager (Former Employee) – Greenwood Village, CO – February 5, 2016
Good people and good culture. Enjoyed working for National Corporate Housing. I was able to get involved with some different organization and different responsibilities that kept the job fun and interesting.
Typical Day: As a former employee with this company, all responsibility falls on the general manager position (and I wasn't a GM). No one else takes responsibility or ownership. The stress level to perform at this company is off the charts. Many employees feel that their job is in jeopardy every day, but are fearful to say anything. Each day, they go to work wondering if they will be employed at the end of the day.
Upper Level Management: Quick to make decisions without doing their homework in reference to employee issues. They look at things based on face value and not facts. They manage by intimidation. Goals and expectations are often not reasonable. They have too many irons in the fire. They search for multiple revenue streams constantly (which, I believe in growth, but I also believe you need to master your primary business before seeking others). Become good at what you do, before trying to be something else.
They pride themselves on recognition. For example, the "Greatest Places to Work" and articles from the Washington Post about the "Fastest Growing Companies". Employees are required to complete the "Greatest Places to Work" survey and are told that it's confidential and that management won't see the results. But, they send each employee a link to complete the survey, complete with your own unique user name and password. If the survey is anonymous, why is there a need for each employee to have their own login credentials? I will let you form your own opinion on this one. I could go on for hours. But I won't.
In summary, this company has potential. But,more... it will never reach it's true potential because the CULTURE is simply not good enough for the company to become great! The culture will never change until ownership and upper level management changes.less
The industry is fantastic. The co-workers are great.
They fire and/or let go the talented and educated employees.
Accounts Payable/Audits (extern) (Former Employee) – Norcross Ga – July 8, 2013
Prepared reports everyday for morning meetings. Checked over night voice mail messages, handled request or distribute to correct department. Filing of records, answering incoming call, prepared/maintained account files. Prepare account payable invoices and expense reports. Reconcile and investigate all account payable accounts before payment. Everyday busy with incoming calls. Learn to manage how to work through multiple distractions. Everyone worked well and pitched in when ever it was need. Small office like environment with a family feel of appreciation between everyone.