Call Center life is NOT EASY! Imagine back to back calls with people yelling and screaming in your ear and you cant hang up..If you don't know how to deescalate situations THIS IS NOT THE JOB FOR YOU. If you don't have compassion in your heart THIS IS NOT THE JOB FOR YOU. Its not easy but can be very rewarding.
Two 15 min breaks and 45 min lunch - more ... break.
Spirit week, snacks, etc to bring up moral. - less