National Grid's number one benefit is the people who work here are genuinely good people who are committed to NG being a success. There are a lot of good tools at NG (process excellence, promotion of what good leadership looks like, self-service people systems and processes) but the company struggles with allowing people to do what they were hired to do. A lot of hand holding, lack of honest feedback, and too many priorities at once makes for a confusing and often inefficient work environment. The company works best under a lot of pressure and tight deadlines in terms of delivering (hence why we are so good in storms!) but it's just not sustainable and makes for a culture of mistrust and resentment of leadership. There is a lot of potential here if only the Leaders could move it forward. I have stuck around for many years because I like my coworkers, I like the idea of working for a company that provides an essential service and provides it well but I am finding more and more opportunities exist like this in companies who don't have so many leadership concerns.