Poor management and only the perception of caring about customers
Project Coordinator (Current Employee) – Waltham, MA – October 20, 2018
Massive disconnect between upper management and customer facing roles. Upper management keeps over hiring VPs and forcing reorgs when they realized they're top heavy.. Again. Instead of putting their money there, they need to put it into training, resources and tools to allow the customer facing roles to deliver in the customer service metrics the company sets. Instead they set aggressive customer sat goals but set the employees up to fail with neither the training, the people or the software necessary to meet those goals. Lower management can be petty and passive aggressive and instead of encouraging hard workers and self starters with rewards like remote flexibility, you're punished by having the things that are important to you taken away if you upset or challenge them.
In addition, some roles are centralized when it makes more sense to be in a location where the team you're working with to accomplish your jobs are located.
Benefits package, salary, work/life balance
Petty lower management, commute/lack of remote work days, terrible morale, lack of support for customer facing roles in training, tools and resources, set up to fail