My experience at National was very stressful, competitive, with an extremely high turnover rate. This company takes patients most other homes will not take, which is NOT a bad thing if it were properly staffed. The ONLY time it is properly staffed is when the State is in to do the inspections. The CNAs have to get all of their patients up on their heavy assignments prior to breakfast (giving them only 1 hour to properly get them ready!) The patients are very difficult patients from the community, some have mental illnesses and very complex disabilities and the staffing to patient ratio is very low. My other issue was that I loved my patients but with a particular demographic of patients you need to have more skill set and training and understand their frustration, this was not part of the job. Every one their including management is figuring out how to deal with the patients. Don't expect to ever get told you are doing a good job, instead if your CNAs like you and are doing a great job, you may be pulled aside and told that you are NOT their friend. This job and the management does not intend to build one another to break each other down and to see who will last in the end. For your sanity I would not recommend this company to anyone.
Patients really need you!
Short staff, management is NOT supportive, training is wasteful and does not cover any thing relevant to your patients or shift.
Promised trainnning and never really received it! People were only interested in getting the beds filled! Always under staffed! DON never came up to the flooor unless there was a patient family problem /meeting! ADN came up on the floor just to have a sign in sheet! Was hired as Salaried Full Time but they expected you to put in a 12 hour day/evening and only get paid for forty hours! Staff Development and ADN and DON filling out the computer generated care plans if a LPN or RN leaves something out and they never saw the patient to say if they had the medication or the reaction or pain level! How sad!
National is a great place to work. The staff are some of the best I have ever worked with. They go above and beyond to meet the needs of the residents. National values their employees and offers opportunities for advancement. Healthcare is a very rewarding profession and National does it right
Food Service Director (Current Employee) – Eastside Center - Bangor, ME – May 23, 2018
In general, working in a skilled and long-term care facility can be very stressful.... it's just the nature of taking care of people who need you and have a lot going on in their lives. The facility I work for has a collaborative environment where all departments communicate and work together well, which really helps to offset much of the stress we experience. The management cares and goes out of their way to make sure that team members feel appreciated, get the support they need when unfortunate things in life happen, and celebrate milestones in the lives of the team members and the residents. Scheduling can be quite flexible as well. Personally, I have enjoyed the challenges that come with working in a facility such as this as well as the coaching and feedback I have gotten to improve my leadership and communication skills.
Management (Current Employee) – Maine – May 18, 2018
Worked at three other nursing home companies and this one stands above the rest. Single owner cares about residents and employees. Home could use a little sprucing up but if a resident needs something to assist with care or rehab its done.
HR Manager (Current Employee) – Copnnectilcut – May 18, 2018
I have worked at National Health Care for 17 years and I have found it to be a very rewarding and challenging place to work. I love my coworkers and find that there is a great team spirit here. The company has great values and are sincerely interested in providing the best care possible to each patient.
Staff (Former Employee) – Dover, NH – March 23, 2018
The company is run by a person who is more concerned with money than safe patient care. The management at the Dover center is only concerned with making that same person happy. Dangerously low staffing especially by LNA's, inadequate training for all nursing staff, and poorly stocked with patient care necessities.
No matter how hard you work or how much u give they could care less. They lie, place blame. Look at the turnover and how many people were let go in a year. No job security. Made to feel worthless, stupid. No support what so ever. The work load is so unrealistic but they expect u to get it done. You are welcomed at first treated well then it's all down hill from there. Management is never on floors and only helps when state is in. Looking for another job just like everyone else. I am a educated person and very good at my job and will no longer let them tell me otherwise.
Great patients and families
No breaks or time to even eat. Staff is so overworked, stressed and miserable. Very sad.
Will Not Disclose (Current Employee) – Connecticut – December 28, 2017
Management will micromanage you, step on you, throw you under for their own mistakes and pile their work on you under-appreciate you and try to run your Department. Upper management have their “cliques” and look out only for themselves. If you do not get involved in the drama in their “clique” because you are not “cool” enough and “accepted” into it, then they do everything they can to push you out. Corporate bosses are far from level-headed and treat you like you are a child and know nothing. Iam a manager and have to deal with the uppers doing this to me and a few other managers within the facility, on a daily basis. Stay away from NHC unless you love drama and love to blame your mistakes on other people.
Making a positive difference in the residents’ lives
RN (Former Employee) – Bangor, ME – November 8, 2017
National is managed by corporate level leadership that operates on New York laws. Leadership at this building is lacking. Administrator is not knowledgeable of skilled nursing, and does not protect staff as they should be.
Treat staff poorly make threats , management sticks together not there for employees , they be little u make u feel less of your self. No care how long u busted your butt off for the company or what u have done for them . Oh did I mention don't miss a single day even if u have a death in ur family they cover each other backs .. worked there a long time poured my heart in soul there for them just to get shafted in the end.
Not bad pay if u worked there 10 plus years benifits r good
Director of Nursing Services (Former Employee) – Connecticut – October 11, 2017
A family like environment! Supportive company lots of staff with tenure. Overall from a nursing stand point supportive regional help some bad apples but overall a good company. Slightly micromanaged. Stable company who looks out for patient care.
Understanding company who seems to value their employees
Stable and supportive Corporate Mgmt, Awesome Work/Life Balance
HR Manager (Current Employee) – New York, NY – August 11, 2017
Management at corporate is always looking out for its employees from top to bottom. If you're taking care of your business and doing what you're supposed to do, this is an organization you can stay and grow with for a very long time.
Ownership understands why they are in the healthcare industry, and more specifically, why they are in the skilled nursing business. Their first priority is always the residents and the level of customer service. They are always striving to improve outcomes, improve processes and hire the best. They dont always succeed, but the effort is always there.
Culture here is the most non-cutthroat out there. Everyone wants everyone else to be successful. There's a reason so many here never retire.
warm and supportive ownership, priorities in the right place, great work/life balance
with 40 locations, it can be hard to maintain consistency and high standards everywhere
Charge Nurse/Staff Nurse (Former Employee) – Marlborough, MA – July 19, 2017
Too much politics with management who have no respect for employees. Depending on who you are, you can have your way. Lack of decipline. Big employee turnover. Need to train employees well on behavior management.