My experience at National was very stressful, competitive, with an extremely high turnover rate. This company takes patients most other homes will not take, which is NOT a bad thing if it were properly staffed. The ONLY time it is properly staffed is when the State is in to do the inspections. The CNAs have to get all of their patients up on their heavy assignments prior to breakfast (giving them only 1 hour to properly get them ready!)
The patients are very difficult patients from the community, some have mental illnesses and very complex disabilities and the staffing to patient ratio is very low. My other issue was that I loved my patients but with a particular demographic of patients you need to have more skill set and training and understand their frustration, this was not part of the job. Every one their including management is figuring out how to deal with the patients.
Don't expect to ever get told you are doing a good job, instead if your CNAs like you and are doing a great job, you may be pulled aside and told that you are NOT their friend.
This job and the management does not intend to build one another to break each other down and to see who will last in the end. For your sanity I would not recommend this company to anyone.
Patients really need you!
Short staff, management is NOT supportive, training is wasteful and does not cover any thing relevant to your patients or shift.