I have had the ability to work for National Interstate for a few years now and have learned a lot more about the insurance industry I never knew. The company as a whole tries to keep their employees in the loop with everything going on with the company by having monthly meetings to share how the company is doing each month. They also hold monthly "socials" for employees to interact and also a Summer Party and a Winter Party each year. National Interstate is working to get back on track with technology and our systems to give us better systems to work with. National Interstate is also very involved with giving back to the community and getting involved with volunteer work. Overall I would say my experience with National Interstate has been good.
Great lunch program and new cafateria, Winter and Summer Parties, Employee Socials, A lot of volunteer opporunities
Company is kicking and screaming forced into the 21st century
Manager (Current Employee) – Richfield, OH – February 4, 2018
There is a lack of vision - the goal of the company is to be the best insurance company in the united states, but there are no KPIs in place to measure. Management can't can't relinquish control to automated processes and technological efficiencies.
Sales (Current Employee) – Richfield, OH – August 12, 2017
National Instate is a company that has focused its time and money on developing a product that far exceeds any other in the commercial auto marketplace. The lack of time and money invested in developing systems and procedures has left the company behind the times and out of touch with the wants and desires of their employees. They rely on recruiting staff directly from colleges and universities that have no experience in the field or in the work force. Many of the supervisors and managers have been with the company from the time they finish school and therefor bring no new ideas or change to the table. They have a lack of vision and have created an isolationist culture in the market that is stagnate. With the recent acquisition by Great American, many of these individuals are finally getting a first hand look at what lies outside the of the Richfield, OH area.
Pay, Flexibility, Hours of Operation
Management, IT Systems, Culture, Benefits, Diversity
Contact Center Team Lead (Former Employee) – Richfield, OH – May 2, 2017
The atmosphere at NATL when I started was that they really cared about the employees and making it a great place to work. Then we got a new CEO, and also the remaining stock was purchased by Great American and that is when things began to change. No one was happy anymore, there was no more feeling that you weren't just employee #....
Great people to work with. Senior management is down to earth. Company has made a lot of changes to become an Employer of Choice and has been named a NorthCoast 99 winner and made the Top Workplace and Smart Culture lists. Expecting a lot of growth and is building a great new headquarters to go with the two existing buildings.
Lots of opportunity for career advancement, Great low-cost lunch program. Recent improvements in workplace flexibility communicated by CEO.
Employee (Current Employee) – Richfield, OH – April 7, 2017
The people at National Interstate are great. It's easy to get up and come to work when you enjoy the people you work with. The company has taken some big steps to create an environment where people are connected and inspired. We are constructing a new building and doing some awesome things in the community.
People, Opportunity, Visibility, Impact
Collaboration can become overly-bureaucratic and slow at times
Great place to acquire knowledge of the industry and positive environment
A happy employee! (Current Employee) – Kapolei, HI – February 3, 2017
Each day is started with 'Good Morning' greetings throughout the office. This company provides many morale boosting activities and weighs heavy importance on keeping its employees happy throughout the daily work routines. Since starting here I have gained a better understanding of the insurance industry and continue to learn from the management and the underwriting team here. Most of the managers here have an open door for questions and do their best to explain in depth to provide a better understanding of policy or procedure. All the departments communicate well and work together. Benefits and wages are above fair but will depend on where you see yourself going with the company and how you communicate your goals with the management. Definitely not a place for the weary or the unmotivated.
Primarily use negative reinforcement. I entered a confident OSHA trainer and customer service pro and left feeling inconfident due to continuous negative reinforcement even though the clients were very satisfied with assistance I gave them. I worked 80-90 hours a week and they wanted more from me; managers are mostly interested in pleasing president etc instead of treating employees decent and with respect. Oh yes then you have to use your own credit card for travel which the fees add up when at one point I was owed 14000 dollars of travel expense; the person processing travel expenses decided he was too busy! Management did not care of financial burden it caused, still paying debt, big mistake going to work here!!!!!!!!!
National Interstate is a difficult place to work if you are a minority and don't align yourself with their culture and perspective. They have their own way of thinking that is quite different from the rest of the insurance industry.
I was a claims adjuster in the captive property damage claims department. Everything was good for about the first eight months until other adjusters started leaving my team for other positions or whatever. Upper management failed to fill these positions and basically gave me all of their claims, plus I was getting a lot more because we were short staffed. Was I appreciated for my efforts? NO! There were days I would go in at 4 o'clock in the morning and not even leave until 9 o'clock at night. The claims load was unbearable. I had about 400 claimants at one time and obviously they were angry because their claims were not being handled fast enough. I skipped lunches, worked overtime for free, and couldn't even go to the bathroom because I was so busy. I know other claims adjusters that would come in on their days off just to stay afloat. The technology is from the 1980's and their processes and systems are completely inefficient. Upper management is completely out of touch with their claims adjusters and couldn't care less about us. There is an environment of fear that you will be fired if you cannot keep up. In fact, the longest conversation I had with someone in upper management was when he fired me and would not even give me a reason why. Then when I filed for unemployment, I found out that they lied and slandered me. Suffice to say I won my unemployment claim. And this is the appreciation I got for never taking a vacation, taking over other people's claims, and taking on more work because upper management would not properly staff the department. I would urgemore... anybody to stay far far away from this terrible company!less