I have never had worse employment. The majority of the staff is unprofessional and rude to customers who don't have the money to buy the high dollar lenses and frames as well as toward employees who aren't their favorites or their personal friends. I was not provided with a handbook or any educational/training material for several weeks and was accused of violating policies that were never made available. Rather or not violation occurred, management was not mature enough to speak with me personally about the situation before reporting to corporate AS WELL AS telling all other employees which resulted in an uncomfortable and fearful work environment for myself. My reputation has been marred and my character has been defaced due to inadequate training resulting from incompetent and irresponsible management.
Their selling tactics are horrific, expecting customers to pay high dollar for expensive lenses not covered by insurance and "checking out" professionally when they don't desire said products. They pressure their customers into those products and make them feel as if another option would be completely worthless and inadequate when they are also quality products provided by the company.
Management also has a complete lack of discretion of sensitive information regarding individual employee matters without having the professionalism and decency to privately address issues with employees and sharing with other employees.
I will never set foot in one of their RETAIL establishments again for any reason whatsoever, give a single cent to their greedy pockets, or give one iota of positivity regarding them as a company, business, provider, and most definitely as an employer.
I cannot be objective sorry it is a very stressful place to work they are always finding wrong in what you do and is micromanaged constantly trying to push more sales on you and you go in nervous because everything is about money
Just like being in highschool. Backstabbing staff and management. Always understaffed. Doctors expected to see 6 scheduled patients an hour + walk ins and follow ups! Everyone stressed. Priorities juggled daily, because one cannot complete everything 100% each day. When upper management sees that, the AMs are told that they lack TIME MANAGEMENT! <--- Never mind that the store is half staffed! All tasks are expected to be completed fully, all customers satisfied, sales numbers high, with less than a skeleton crew AND no overtime. Staff has a frequent turn over, for these reasons- so ADD new associate onboarding and training to that list.
Good for many different styles of opticianry - collaboration is key so if you know you're weak in a certain area you won't be shamed for asking for help. There's a strong culture of following legislation and standards as well as asking others to double check your work whether you're new to the field or a seasoned optician.
Lots of networking between store managers for help or to lend employees when needed, but a big stigma on going into overtime.
Answered - Apprentice Optician (Current Employee) - Branford, CT
Answered - Quality control and Shipping and receiving (Former Employee) - Lawrenceville, GA
It is very relaxed and easy going. We have regular customers that come in to just say hello. It is wonderful to build those kinds of relationships!
Answered - Optician/Sales Associate (Current Employee) - Fort Benning, GA
Managers are scapegoats for poor upper management, which does very little to help with sales (poor frame selection, same old sale for years, no in-store labs which have all been removed). Unrealistic sales goals and constant harassment to achieve them.
Stressful, they don't protect GM'S. You don't get paid enough to deal with stress of this sales number are #1 than CS and than employess.
Answered - General Manager (Former Employee) - Pennsylvania
For the most part I like the environment and culture
Answered - Regional Quality Coordinator (Former Employee) - Orlando, FL
DRAMA I feel like I am back in high school. they are always looking for the wrong in everything you do.
Answered - Sales Associate (Current Employee) - Fayetteville, NC