Nationstar Mortgage LLC. Mr. Cooper
2.6 out of 5 stars.
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Nationstar Mortgage LLC. Mr. Cooper Careers and Employment

Work happiness

Scores based on about 31 responses to Indeed's survey on work happiness
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Rating overview

Rating is calculated based on 16 reviews and is evolving.

2.6720202.5620212.502022

Reviews

Bilingual Customer Service Representative in Chandler, AZ
on June 29, 2021
Although I met great people working at MR COOPER, it was stressful… angry customers all day, everyday. People calling to complain because the name of the company sounds “unprofessional”. Too strict on adherence. Miss a day of work and you better make up that time with OT EVEN IF YOU HAVE SICK/VACATION. Missing work messes everything up so taking a vacation or being out sick could put you out of a job.
Mortgage Loan Originator in Phoenix, AZ
on May 18, 2022
The main problem is it's a call center, high stress, ultra high micromanaging and constant pressure sales job. Definitely not the job for everyone. But if you can take the heat and have no work life balance then this is the job for you. Pay is good, benefits are good. Management will do their best to help you succeed.
Loan Processor in Dallas, TX
on May 14, 2022
Great Pay for Industry. Work is challenging but rewarding. Great when customers and management genuinely appreciate your efforts. Due to industry downturn, there is less overall volume in Origination channel but pay is still greatly above what else is available in this field.
Home Advisor in Lewisville, TX
on May 3, 2022
Micromanaging is on a whole level of toxicity. They listen to all of your calls live and will call you out if you do not do everything EXACTLY the way they want.
Customer Service Representative in Lewisville, TX
on March 16, 2022
The call flow is over whelming no grace period for clocking in you also barley get to use restroom outside scheduled breaks who can schedule when they have to use the restroom no managers lack empathy! Working remote made it worse mangers really don’t care about you treat you like a customer every answer is automated it feels like ! Just no caring for you personal well being just push the numbers answer the call & work
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Questions and answers

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Interview insights

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Average experience
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Process takes about a day or two

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