Call center management is hit/miss
Customer Service Representative I - Auto (Former Employee) – Columbus, OH – February 11, 2019
Call center management can either be great, offering lots of opportunity for advancement and company recognition, or your supervisor doesn't pay attention to employee progress/advancement and does not suggest or help you work towards promotions/moving jobs in another area of NW. My supervisor offered to "help" me by reviewing my resume, the changes suggested actually hurt me, as the suggestions were to be brief, use less detail, and entirely remove my education and references. Management can be poor, and its nearly impossible to get a schedule change to work day hours if you work evenings, and is especially hard to get weekend days off - even if you request it 7+ months in advance. Call center manager shrugs off employee concerns, and if you request a meeting with them they will pencil you in but made you wait weeks to hear your concerns. And once in the meeting they will ask you questions, then interrupt you mid-response and change the subject. They just genuinely don't care about employee concerns or complaints, especially when it comes to upper management. Evening supervisors are more "could care less" than day supervisors.
Pay and benefits were great, evening shifts offer a shift differential as an incentive to work evenings. The PTO is one bank of time to use both for vacation and sick days, you hardly accrue any PTO per paycheck, so if makes it difficult to catch back up if you "go negative" in PTO for a vacation or otherwise.
Benefits, Pto, Nice campus
Supervisors & Upper management, Job advancement, Schedule Change