Upon hire, employees are told that the company offers fantastic benefits, such as a flexible schedule, an emphasis on work-life balance, opportunities for growth from within, etc. All of which sounds fantastic but is unfortunately untrue. Employees select their initial schedule and before their first year are subjected to a "shift bid." The company prides itself in employees receiving schedules in their top 30% or so of preferences; however, most of the options are awful and destabilize employees' personal lives. There are no guaranteed increases in salary, and employees can earn a maximum of a 5% increase, which is not great when employees in the contact center start at a measely $14 per hour. Additionally, contact center employees are overworked, with the company having added a third call intake platform in the last year in Charlotte with no additional compensation. The fact that this company is owned by a private equity firm is painfully clear, as the company's only focus is growth, and maintaining veteran employees has fallen by the wayside. Unless you're perfectly content with never having a family and having an unfulfilling job that only rewards employees who are able to show up 100% of the time, this is not the job for you. Avoid if possible.