Collector (Current Employee) - Horseheads, NY - October 18, 2019
Working in a call center is not for everybody. The job itself as well as Navient the company are both fair for the most part. As for their system, there are constantly dialer or system issues which makes it very difficult to get the job done.
Collector I (Former Employee) - Elmira, NY - October 8, 2019
tough environment. very competitive. you do not get bonuses all the time. pay is okay. you are on the phones all day. you must learn state and debt collecting laws. they do provide fun work activities. they do accommodate you with family issues and health issues!
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Job Work/Life Balance
Family oriented atmosphere
Health Information Management Specialist (Former Employee) - Bainbridge, GA - October 6, 2019
A typical day at work was transcribing medical reports
I learned self- sufficiency, self-motivation, and headed important projects for the hospital.
Family orient workplace culture
Hardest part of the job was encountering patients who had passed away in their reports
Giving back to those in need of medical attention was the most rewarding par of my job
Customer Care Specialist (Current Employee) - Muncie, IN - October 6, 2019
Well Navient has different departments throughout it's company. My position requires me to service federal student loans for the Department of Education. As we all know this can be stressful at times because no ones wants to fully acknowledge the amount of debt they have, especially student loan debt. So working in a call center environment can be overwhelming when you deal with some irate customers, but you also have those customers that are friendly and allow you to help them. The work environment isn't too bad, it's an open floor facility, so no cubicles but you're right next to someone and you can hear everything they say when they're on the phone. For the most part this isn't a bad job. They do allow you to advance rather quickly if you are determined to move up in the company and you qualify. The staff are inviting and helpful and they are flexible and understanding of your work hours and availability. This isn't a bad starter job if you're looking to make decent money.
Pay decent, benefits, cafeteria, gym, nice co-workers, involved in the community, security on site
Bonuses aren't guaranteed, sometimes unrealistic expectations for goals/stats, stressful at times, mix of irate borrowers
Customer Care Supervisor (Current Employee) - Wilkes-Barre, PA - October 4, 2019
Navient is a fast paced environment that prides itself on statistics and employee production. Work / Life balance has always been an ongoing struggle for it's employees but they do make an effort to try and fix that. They offer large monthly incentives and a pretty decent Paid Time Off policy but the company goals of production can be aggressive and taxing on the overall work ethic of employees. Some of the metrics measured can be very arbitrary at times but the base level requirements can often easily be met. Policies change frequently and can lead to general confusion but the training programs are usually very informative.
Customer Service Representative/ Default (Current Employee) - Fishers, IN - September 24, 2019
I loved my job and enjoyed making bonus. I had to do call center work, so loved the fact of helping other people figure the best solution for their student loans. Also giving people more knowledge about their student loans. Letting them know there is help available
Training (Former Employee) - Fishers, IN - September 23, 2019
My management trusted me to get work done and was not overbearing. He was very helpful and cared to help out. The call center we supported did not have the customer or staff's best interest in mind and made it difficult to feel positive about the work we were doing.
Correspondence Specialist (Current Employee) - Milwaukee, WI - September 6, 2019
If you do not work in collections you don’t matter. Heavy workloads with little time to get thinks done . Pay is really bad for the amount of work you do. Highest raise I’ve received has been 40 measly cent. In this company it is not what you know it’s who you know. If you are not related to anyone or friends with someone with a higher position in the company you will never be promoted or recognized. They love to sweep things under the rug. You never know when you will be fired, here you not actually fired for things like work performance and attendance they will fire you if you complain and if they don’t have a liking for you. Company is filled with old bitter gossiping women they all gossip about each other and management nearly does any work BEWARE!!!!!
This is one of the worst places I have EVER worked! Management is NOT on the same page as each other. Everyone tells you to do something different. If you can find a job else where, I would HIGHLY recommend it! I have never worked in such a disrespectful, dirty and unorganized place! I hated it!!!!
Loan Servicing Specialist II (Former Employee) - Wilkes-Barre, PA - September 4, 2019
Plenty of overtime. Great co workers but management is lack luster at best. To them you're just a number. Extremely low rate per hour, you'll be lucky if you get a .20 cent raise usually its .10 across the board every year.