Do you have to have a certain credit rating, or have good credit to be hired at Navy Federal?
They do check your credit but I have awful credit from being out of work due to health issues, surgery and other unexpected stuff come up. They still offered me a position and I'm pretty sure I have over $6000 in debt. They haven't told me I need to make arrangements with them or even brought it up. I was more worried about it than them! It may be different in different states or different recruiters but don't give up! I didn't think I stood a chance with my credit even though they picked me for the job.
When asked what you know about Navy Federal don’t only know it’s a great place to work (everyone knows that). DO YOUR RESEARCH! You should know at least one fact about the company you say you want to work for. That goes for the position too. You are interviewing for a position and opportunity to work there. Give an idea you have a clue on what you are trying out for.
If you were in charge, what would you do to make Navy Federal Credit Union a better place to work?
More of an open door policy and come out of the office and work in different locations for a week or 2 every year so you remember the front lines.
Yes but it is earned per paycheck and if you are an MSR it is harder to take off you have to plan months in advance and race to get it in as soon as workforce management opens it up. If you work certain hours, days, in a certain branch, or if you take on more skills that you won’t get compensated for it makes your pool smaller even though they claim it doesn’t. All you have to do is compare your time off calendar availability to someone else on your team at the same time and you can clearly see it. They try to work with you for trade with business or switching days with another MSR but it’s not vacation time it’s just you jumping through hoops to get time off to live your life or and don’t count on being able to respond to family emergencies without being it being counted as an unscheduled absence....it’s most important to the company that a call is answered.
How long does it take to get hired from start to finish at Navy Federal Credit Union? What are the steps along the way?
Once my interview was completed, they told me to wait in the lobby for about 10 minutes. When the Recruiter came back, he told me that they wanted to extend an offer to me contingent on my background check and employment verification. My credit check was submitted after my interview. That's why I had to wait a few minutes in the lobby. My start date was about 2 1/2 weeks following my interview.
What would you suggest Navy Federal Credit Union management do to prevent others from leaving?
There is a reason why there aren’t goals, attendance rules, and expectations/procedures or even how they measure what they micromanage and judge you on centrally written anywhere, so they can choose what to enforce, when, and to whom. Micromanagement here is through the roof and there is no regard for employees especially member service representatives in the contact center. Systems are constantly going down and driving call volume up, mistakes from branches and back offices cause member experience to decline while the company has a big portion to do with that its left to the MSRs to take the brunt of the grief from dissatisfied and rude members and if a contact center makes even the smallest mistake they get a finding or a coaching on your record..... these mistakes can happen from either fatigue from MSRs repeating themselves over and over again from all day back to back high call volume and being stuck in your seat 4 hours at a time while of breath and with a migraine, repeating long disclosures, or dealing with procedures, failing computer systems and processes and workflows that make no sense and cost the company money hand over fist, The company is turning into a big pile of members that they cannot handle. This company struggles hugely with turnover but they think they’ve got it down pact with everything everyone has mentioned here..... the common theme of micromanagement. Especially to those that have no idea what they’re talking about yet they are criticizing you and micromanaging you for something that they have no idea how to do they couldn’t do your job at all.... Most of the people that are managing you couldn’t take a call to save their lives they think it’s so easy repeating yourself all day, flexing your personality to difficult members that we coddle, and being told what your every move is at every minute you are there based on this schedule from a wonderful department called workforce management that also doesn’t allow to take time off without planning months in advance, bet they don’t have to deal with that!!!! A saying that’s poplular in the contact center and even some supervisors have some nerve to write on their cabana boards is The definition of insanity is constantly doing the same thing over and over again and expecting a different result.....My point being is the common theme here is micro management and as a result of that high turnover is what navy federal gets.