I don't work there, but the Winchester, VS people sound miserable
Study the star technique and think about examples from your work or every day life because you have to give examples of things that have happened and how you reacted. Definitely make sure to study up on the main points of the company and know their mission statement or main focus. That's super important!
I was hired, I didn't do outstanding but I had a good credit score and had some decent experience for an MSR position. There was no panel I was against, just two people from different departments (credit and collections). I got the job...
Study up on STAR technique and understand that every interview at NFCU is going to be you versus a panel.
Answered - Credit Card Inquiry Specialist (Former Employee) - Pensacola, FL
Answered - Advanced Account Member Service Representative (Current Employee) - Winchester, VA
Knowing a background about the company, displaying confidence in answering questions and asking engaging questions yourself.
Answered - Member Service Representative (Current Employee) - Richmond, VA
Make sure you're 100% perfect, but even then it's still not good enough.
Answered - Member Service Representative (Current Employee) - Winchester, VA