An overall complicated company that was an asset to the community.
Call Center Specialist (Former Employee) – Pensacola, FL 9 mile road – October 13, 2018
Beginning of day: Sign on to computers. Read company memos and review any rate changes one would quoit to members, depending on the product they were Appling for. Ensure member is aware that the rate quoted may be adjusted according to their credit history or score. Member would occasionally be placed on a short hold with their permission regarding a special situation. Also an application would be completed. A call regarding a credit card could be complete within 7, minutes, Auto Loans to include Lien information could talk over 10 minutes. Mortgage loans well over an hour and could be very complicated. As the member would be required to provide 250 cash as a pre-earnest money. There would be questions about their rate adjustment, etc. Rarely the rates would change during a mortgage application. This was not mentioned as the original rate would apply (even if the rate lowered). As for team moral, Holidays bought in catered meal. We could decorate our cubicles accordingly. Management made attemps to make the atmosphere pleasant. One major flaw as bathroom time. It counted against you.
Pay was great. An occussally there would be an unespected raise.
Daily memos would conterdict the memo from the day before.