Navy Federal Credit Union Employee Reviews
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Great Place to work!
Senior Solutions Architect (Current Employee) - Remote - September 17, 2020
Featured review
Navy Federal Credit Union selected this as a representative reviewI would highly recommend Navy Federal. Everybody is so helpful and feels pride in serving men and women in uniform. Company mission is members and success of employees. Management is very transparent and appreciative of folks. Learning about company legacy systems and work on transformation is the best part of working here. Lot more changes are coming this year which will drive a lot of initiative in digital and contact center space next year especially toward best customer service for members.
Pros
Employee benefits best in industry 401k match, competitive salary, Work life and balance.
Cons
Lack of Innovation
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Truly Care About Military Members
Customer Service Representative (Former Employee) - Korea - August 15, 2022
NFCU cares about their members, as well as their employees. No place is perfect, but NFCU welcomes feedback and attempts to do their very best to meet in the middle.
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Navy Federal Credit Union insights
What people like
- Supportive environment
- Clear sense of purpose
- Ability to learn new things
Areas for improvement
- General feeling of work happiness
- Energizing work tasks
- Overall satisfaction
Company that is always on the up and up
Member Service Representative (Current Employee) - Florida - August 14, 2022
I have worked at Navy Federal almost 10 years and in a variety of roles so I've seen a lot! Call center can be good for pay since there is always a lot of overtime so you have the potential to make good money. Trade off is working on the phone. Branches are good for face to face interaction with customers, but you are expected to know so much. I will say that there is support for times when you need help so that's a plus. Met a lot of good people working here who have become friends.
Pros
They care about work/life balance
Cons
can't really say much about cons
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Corporate Clique
Mortgage Support Assistant (Former Employee) - Virginia - August 12, 2022
If you decide to work for this cult I mean company, do so as a direct hire and not a contractor. As a contractor you are expendable and treated as such. The training that's received is inadequate and when you express that to management, they tell you to take "initiative". Instead of official training materials, they stick you with someone on your team to shadow. So if that person doesn't come to work or feels threatened by you and doesn't allow you to shadow, you're just sitting around with nothing to do. If you don't brown nose or send silly gifs all day in the team chat, you will not be liked. If you are someone who keeps to themselves and likes to focus on your work, you will not be liked. There's a lot of nice nastiness and cattiness that goes on while management shoves "teamwork" down your throat every 3 seconds. With the exception of maybe a handful of people, everyone is out for themselves and will do whatever to get to the top. Coworkers will re do your work and claim it as their own and management will only see that person being a "go getter". The pay is decent but as a MSA you're expected to do other people's work when they're absent in addition to your daily workload. Other areas within NFCU might be tolerable but stay away from Real Estate Lending, specifically the Hampton Roads Team.
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No work life balance
Member Service Representative (Current Employee) - Pensacola, FL - August 10, 2022
Been in member services over a year and still awaiting for a possible chance of advancement to a II . Work life is no balance at all if your trying to have a life to many fluctuations in schedule no consistency
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Fast paced
Mortgage Collector (Current Employee) - Pensacola, FL - August 10, 2022
Faced paced environment if you can make your numbers you’ll do great. If things happens and you do not then do not expect to get raises. Pay is below average for the work that is expected of you
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Productive daily schedule
Member Service Representative III (Current Employee) - Pensacola, FL - August 10, 2022
Most supervisors care about your physical and mental well-being. Loved being able to talk with new people all day long; but being stuck at a desk takes an emotional toll after a while.
Pros
Pay, benefits, wellness center
Cons
back to back call volume
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Navy Federal can be a great company….
Member Service Rep III (Current Employee) - Round Rock, TX - August 9, 2022
Navy Federal could be a great company to work for, but not anywhere in the Texas Central region. Fully in part to do with the regional manager and several of the branch managers.
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Stressful and draining
Member Service Representative (Current Employee) - Pensacola, FL - August 9, 2022
Where do I start,I was very excited about getting the job with Navy Federal. After training everything was good for the most part, then came micro-maniging, the inconsistent schedules,the work life balance. I was told after 6 months I can put in for shift change and nothing changed as a matter of fact I was scheduled to work later. I never suffered from anxiety and depression before working here.I had to think about my mental health and focus on what matters the most. I basically feel like things could be better with this company.The calls aren't the worst part, to me it's management and how they support their team members.
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Great benefits and vision
Member Service Representative (Former Employee) - Phoenix, AZ - August 8, 2022
Navy Federal is a wonderful company to work for when it comes to the vision and benefits, however good leadership is hard to find. Also, if you are looking to move up or laterally, there are not many opportunities at branch level. You have to go to Virginia, Florida or California to do that.
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Jobs at Navy Federal Credit Union
Productive and always learn something new daily
Bankruptcy Specialist (Former Employee) - Vienna, VA - August 7, 2022
NFCU is the best company I've ever worked for. They are high on integrity, pays very well, the best benefits, always room for growth and Bonuses every year.
Pros
Good Pay and bonus
Cons
Honestly I can't think of any.
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Room to grow and stand out
Member Service Representative (Current Employee) - Pensacola, FL - August 6, 2022
So much room to advance and it’s a great team work type of environment! You feel proud to work for this company. The company gives us the power to do whatever it takes to help our members . It feels great to work for a company that is so compassionate and caring.
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Good company terrible job
MSR II (Current Employee) - Winchester, VA - August 6, 2022
Not worth the money for the stress. Try to get out of account services and you might like it better. Depending on what hours you work requested time off is hard to get without a managers approval
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Good place
Clerk (Former Employee) - Pensacola, FL - August 4, 2022
I thought it was a fine place to work. Good pay and benefits. A lot of turnover which is normal with this type Of job. Interview process is quick. Would definitely do it again
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Work was ok, not ok if you're a full-time student
Member Service Representative II (Part-Time) (Former Employee) - Bowie, MD - August 4, 2022
I worked there for a months. I made a few mistakes in my time there. The main manager always made me felt insecure about my time there, even though I was under stress from college and family losses at the time.
Pros
Great benefits
Cons
lack of help in training, very stressful, and uncaring manager
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Productive and fun
Mortgage Loan Processor (Former Employee) - Pensacola, FL - August 4, 2022
NFCU is a caring company that offer the best of the best benefits! Excellent pay! Everyone helps everyone! Typical day is pulling your pipeline and mapping out what needs to be done 1st. Answering email and phone messages.
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Stressful
MSR (Current Employee) - Pensacola, FL - August 3, 2022
Constant changes, little regard for MSR's that have to talk members. No time given to read emails, changes are constant. No consistent schedule. Small COL raise but not worth the stress.
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Fun and Stable Company
Navy Federal is a great company. Wonderful benefits and welcoming people. The interview is based on STAR method. Research it before interviewing. Onboarding lacks some structure, but overall it it a great experience.
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My wonderful life with Navy Federal
Account service representative 4 (Former Employee) - Pensacola, FL - July 27, 2022
When applying with Navy Federal be sure to mention any business programs computer systems Etc that you've experience with. Also any customer service Public Relation work that you have experience with. Best company I've ever worked for in my life and only retired from because of medical issues. I miss the job sincerely.
Pros
Management encourages promotions, allows time to shadow to see if it would be a good fit for you, many available eating and leisure activities on campus, great pay, benefits and gre a t insurance
Cons
Non smoking property
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Contract
Member Service Representative (Current Employee) - Virginia Beach, VA - July 25, 2022
NFCU direct hire is great. Don’t do contract because they do not care about your growth or advancement . Best part was training because the coaches rock!
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Low pay for type and amount of work required
Bank Teller/Customer Service Representative (Current Employee) - Pensacola, FL - July 20, 2022
You are micromanaged to the second. Good luck getting promoted if you have children. All the job posts for advancement are for mid and night shift. Only men or young women who can work those hours can get promoted. Pay raise one year was $.15.
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Ask a question about working or interviewing at Navy Federal Credit Union. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
3.5 out of 5 stars for Work/Life Balance
4.2 out of 5 stars for Compensation/Benefits
3.7 out of 5 stars for Job Security/Advancement
3.3 out of 5 stars for Management
3.8 out of 5 stars for Culture
Diversity score
80
out of 100
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Diversity ScoreTop 5%
In the Top 5% of similar size companies
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Questions about Navy Federal Credit Union
- What is the best part of working at Navy Federal Credit Union?38 people answered
- How often do you get a raise at Navy Federal Credit Union?23 people answered
- What is a typical day like for you at Navy Federal Credit Union?13 people answered
- If you were in charge, what would you do to make Navy Federal Credit Union a better place to work?11 people answered
- Do you have to have a certain credit rating, or have good credit to be hired at Navy Federal?11 people answered
- What is the promotion process like at Navy Federal Credit Union?10 people answered
- What are some tips for doing well in the interview?10 people answered
- Is there paid time off/vacation days?8 people answered
- What is the work environment and culture like at Navy Federal Credit Union?8 people answered
- What tips or advice would you give to someone interviewing at Navy Federal Credit Union?7 people answered
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