ISD Service Desk Coordinator (Current Employee) – Pensacola, FL – September 18, 2018
For some reason, NFCU has taken on the ideal that putting non-professional people in management over professional people is somehow better than the tried-and-true method of hiring professionals and promoting them as they develop with the company. This makes it very stressful and disappointing for people that hire in as professionals in their field only to be ridiculed by untrained, unqualified people put into management positions that have no skills in the field and no credentials to be telling a professional that he/she is not doing a good enough job and will have to make many more improvements before being considered of a monetary raise. In my situation, three non-IT people have been put in the three management roles that have no business even being in an IT department: no IT experience, education, or certifications. This allows for "yes men" people to manage by intimidation and threats to protect their positions and add zero value the the department.
CCO-Mortgage Loan Originator III (Current Employee) – Pensacola, FL – September 18, 2018
Management often are not qualified for positions; nor mentors either, but based on connections and how well they practice answering interview questions are the merits they get promoted on. It is a very political place and if you sneeze the wrong way someone will go to E.R. (HR) and complain.
no flexibility in the call center as there is never VTO
Processor (Former Employee) – Milton, FL – September 16, 2018
Admin Assistant Manager Gary created opportunities for attractive female employees, ignored everyone else when they spoke to him. Raises and advancement based on attractiveness or “who you know” instead of merit or career goals.
Member Service Rep II, MLO (Former Employee) – Puyallup, WA – September 11, 2018
When I first started, we worked cohesively, and it was fun to go to work every day. Unfortunately, they fixed something that wasn't broken, and replaced management, and the dynamic changed tremendously. It was no longer fun to go to work. There was a lot of negative energy, and the newer management team didn't work together, and seemed to try to get the team of employees to work against each other instead of together. It was sad to say the members/ customers noticed it right away, and it affected our surveys.
Benefits, being able to advance within
Having to start out at part time, and management is incohesive with mission of company.
Fast paced environment with continued interaction with other team members.
DELINQUENCY CONTROL COUNSELOR (Former Employee) – Pensacola, FL – September 7, 2018
A very fast paced and highly stressful working environment. Always competing with over 50+ other collections representatives to have the highest level of reducing the delinquencies withing each department.
Member Service Representative (Current Employee) – Maryland – September 6, 2018
I believe navy federal as an overall company is great. If I could work at headquarters I would. I attempted but someone more qualified got the position without me knowing. I had to reach out to the recruiter to find out. My coworkers are great and helping nice members.
Bonus every year and great inclusive activities offered
The branch life is not considered as much as working at headquarters.
Great overal company who cares for their members and employees equally
MSR/Teller (Former Employee) – Omaha, NE – September 4, 2018
It’s obvious that the CEO and the higher ups at headquarters have their employees in mind when they set policies and procedures. Everything is done in the best interest of the credit union members while making the working environment as comfortable and engaging as possible for the employees. Sometimes lower management falls short, but no one is perfect, and that’s why certain policies are in place.
Lots of opportunities to advance or inrich your career. The members are 99% of the time, wonderful people who are a pleasure to serve.
The nature of the job can make the pace inconsistent and unpredictable
Banker/Teller (Former Employee) – Washington State – September 1, 2018
Navy federal not only takes cares of their members but also their employees. One of the examples is providing paid leave along with sick leave. NFCU is one of the Unions that would help their employees to grow and experience new opportunities.
Business Operations Analyst II (Current Employee) – Vienna, VA – August 29, 2018
Great organization to work for if you are lucky to be in a team with good management. Great CEO, unfortunately there are too many individuals in management that put processes over the well being of employees. Individuals who prefer to manage and command versus lead and manage from their offices or by email.
Accounting Technician II (Current Employee) – Vienna, VA – August 25, 2018
NFCU provides employees with awesome health and fitness resources and activities. The Company firmly believes in charity. Special events like free b-b-que lunch event to kickoff the Summer and Professional sports are loved by everyone. Multi age multi cultural great working place.
Member Service Representative (Current Employee) – Elizabethtown, KY – August 23, 2018
Not only is this a place that is in the top 100 places to work for, but it shows by how much they give to each employee, regardless of position. There are days when you learn so much more than you thought you already knew.
Digital Services Specialist I, II, III (Current Employee) – Winchester, VA – August 23, 2018
Hard to find a place around here that will have it all and NFCU does! The benefits are amazing, pay is great and they do try to make us feel heard. Like most places you have pros and cons but overall best place I have ever worked for.
Account Services Specialist and Collections (Former Employee) – Pensacola, FL – August 22, 2018
NFCU will stress their culture is straight up but that's not so. They'll tell you whatever you want to hear. So much backstabbing and even some of the supervisors are in on it. Never been treated so bad at work. If you have a good supervisor then it won't be so bad. If you don't you'll be miserable as well as stressed out.