Navy Federal Credit Union Employee Reviews

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Has the potential to be a great company
ISD Service Desk Coordinator (Current Employee) –  Pensacola, FLSeptember 18, 2018
For some reason, NFCU has taken on the ideal that putting non-professional people in management over professional people is somehow better than the tried-and-true method of hiring professionals and promoting them as they develop with the company. This makes it very stressful and disappointing for people that hire in as professionals in their field only to be ridiculed by untrained, unqualified people put into management positions that have no skills in the field and no credentials to be telling a professional that he/she is not doing a good enough job and will have to make many more improvements before being considered of a monetary raise. In my situation, three non-IT people have been put in the three management roles that have no business even being in an IT department: no IT experience, education, or certifications. This allows for "yes men" people to manage by intimidation and threats to protect their positions and add zero value the the department.
Pros
very nice facility
Cons
culture of corruption
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All dependent on your supervisor
CCO-Mortgage Loan Originator III (Current Employee) –  Pensacola, FLSeptember 18, 2018
Management often are not qualified for positions; nor mentors either, but based on connections and how well they practice answering interview questions are the merits they get promoted on. It is a very political place and if you sneeze the wrong way someone will go to E.R. (HR) and complain.
Cons
no flexibility in the call center as there is never VTO
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Great culture, but biased management!
Processor (Former Employee) –  Milton, FLSeptember 16, 2018
Admin Assistant Manager Gary created opportunities for attractive female employees, ignored everyone else when they spoke to him. Raises and advancement based on attractiveness or “who you know” instead of merit or career goals.
Pros
Culture
Cons
Everything else.
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Great place to work
Member Service Representative (Current Employee) –  Orlando, FLSeptember 16, 2018
Great place to work but very limited advancement in branch operations. Difficult when management does not back up your decisions with member service related matters.
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Management Sketchy depending on Location
Member Service Rep II, MLO (Former Employee) –  Puyallup, WASeptember 11, 2018
When I first started, we worked cohesively, and it was fun to go to work every day. Unfortunately, they fixed something that wasn't broken, and replaced management, and the dynamic changed tremendously. It was no longer fun to go to work. There was a lot of negative energy, and the newer management team didn't work together, and seemed to try to get the team of employees to work against each other instead of together. It was sad to say the members/ customers noticed it right away, and it affected our surveys.
Pros
Benefits, being able to advance within
Cons
Having to start out at part time, and management is incohesive with mission of company.
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Fast paced environment with continued interaction with other team members.
DELINQUENCY CONTROL COUNSELOR (Former Employee) –  Pensacola, FLSeptember 7, 2018
A very fast paced and highly stressful working environment. Always competing with over 50+ other collections representatives to have the highest level of reducing the delinquencies withing each department.
Pros
fast paced environment.
Cons
Not enough opportunities for advancement.
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A great company overall
Member Service Representative (Current Employee) –  MarylandSeptember 6, 2018
I believe navy federal as an overall company is great. If I could work at headquarters I would. I attempted but someone more qualified got the position without me knowing. I had to reach out to the recruiter to find out. My coworkers are great and helping nice members.
Pros
Bonus every year and great inclusive activities offered
Cons
The branch life is not considered as much as working at headquarters.
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Awesome place
Supervisor Branch Office (Current Employee) –  Ballston, VASeptember 5, 2018
Navy Federal is a great company to work for especially if you are looking to start in banking and move your way up. There is alway room to grow and the benefits make it even better!
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Great overal company who cares for their members and employees equally
MSR/Teller (Former Employee) –  Omaha, NESeptember 4, 2018
It’s obvious that the CEO and the higher ups at headquarters have their employees in mind when they set policies and procedures. Everything is done in the best interest of the credit union members while making the working environment as comfortable and engaging as possible for the employees. Sometimes lower management falls short, but no one is perfect, and that’s why certain policies are in place.
Pros
Lots of opportunities to advance or inrich your career. The members are 99% of the time, wonderful people who are a pleasure to serve.
Cons
The nature of the job can make the pace inconsistent and unpredictable
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productive place to work
Paralegal Assistant - Contractor (Former Employee) –  Vienna, VASeptember 4, 2018
Navy Federal was a great experience.
Co-workers were very friendly.
I had to review documents about credit cards and loans.
The manager was very helpful and kind.
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Amazing Leadership
Banker/Teller (Former Employee) –  Washington StateSeptember 1, 2018
Navy federal not only takes cares of their members but also their employees. One of the examples is providing paid leave along with sick leave. NFCU is one of the Unions that would help their employees to grow and experience new opportunities.
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They take care of you so you can take care of their members
Member Service Representative (Former Employee) –  Groton, CTAugust 29, 2018
I loved working for NFCU! There is plenty of opportunity for personal growth with the company. The best part is that it truly felt like I was leaving family when I unfortunately had to leave.
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Great place to work
Training Instructor (Current Employee) –  San Diego, CAAugust 29, 2018
Navy Federal Credit Union is a quality organization that cares about its employees. They win awards every year for their benefits and workplace culture.
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Great Organization
Business Operations Analyst II (Current Employee) –  Vienna, VAAugust 29, 2018
Great organization to work for if you are lucky to be in a team with good management. Great CEO, unfortunately there are too many individuals in management that put processes over the well being of employees. Individuals who prefer to manage and command versus lead and manage from their offices or by email.
Pros
Health benefits, culture, work life balance
Cons
Too many unqualified people in management roles
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Loyal to its people
Branch Operations Technical Support Specialist (Former Employee) –  Merrifield, VAAugust 26, 2018
This is a great company. they have great benefits and are always looking out for their employees. I truly enjoyed my time at Navy Federal Credit Union. The experience I gained is priceless
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Fun enviroment
Accounting Technician II (Current Employee) –  Vienna, VAAugust 25, 2018
NFCU provides employees with awesome health and fitness resources and activities.
The Company firmly believes in charity.
Special events like free b-b-que lunch event to kickoff the Summer and Professional sports are loved by everyone.
Multi age multi cultural great working place.
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Best Company
Member Service Representative (Current Employee) –  Elizabethtown, KYAugust 23, 2018
Not only is this a place that is in the top 100 places to work for, but it shows by how much they give to each employee, regardless of position. There are days when you learn so much more than you thought you already knew.
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Best place around
Digital Services Specialist I, II, III (Current Employee) –  Winchester, VAAugust 23, 2018
Hard to find a place around here that will have it all and NFCU does! The benefits are amazing, pay is great and they do try to make us feel heard. Like most places you have pros and cons but overall best place I have ever worked for.
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Not What You'd Expect
Account Services Specialist and Collections (Former Employee) –  Pensacola, FLAugust 22, 2018
NFCU will stress their culture is straight up but that's not so. They'll tell you whatever you want to hear. So much backstabbing and even some of the supervisors are in on it. Never been treated so bad at work. If you have a good supervisor then it won't be so bad. If you don't you'll be miserable as well as stressed out.
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Not for IT Contractors
Sr. Business/Requirements Analyst (Former Employee) –  Tysons Corner, VAAugust 21, 2018
Great employees to work with for the most part. Would not recommend if seeking a long term position. Biased IT Sr. Management. They do not value their contract employees.
Pros
Great employees to work with for the most part
Cons
Biased IT Sr. Management
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Overall rating

4.0
Based on 896 reviews
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Ratings by category

3.6Work/Life Balance
4.3Compensation/Benefits
3.7Job Security/Advancement
3.3Management
3.8Culture

Ratings from women

InHerSight Score
3.8

3.9Personal Development

4.1Career Opportunities

3.4Family Support

Women rate the female-friendliness of their workplaces on InHerSight