If they cared it could be a great place to work
Housing Counselor (Former Employee) – North Carolina – December 9, 2018
There was never a dull moment working for this company. If you are looking for a pay check you will fit in perfectly. If you genuinely care about helping people you will not last. They don't take training seriously at all but they will expect for you to counsel members knowing you are not providing accurate information to members as promised. The fee the company collect for counseling sessions become far more important than doing what they say they do. The underwriting policies change whenever the director feels like it. It's so bad upper management can't underwrite a file, so forget about requesting their help to fight for a member. When it comes to underwriting files an entry level underwriter has more authority than a Regional Manager. They just walk around with titles and not one iota of power to get things done making your job that much tougher. Finally the company needs to figure out how to embrace diversity. It's important to learn from one another, when the majority of your workforce is predominantly made up of one or two groups of people you get exactly what they have, a bunch of closed minded, in the box thinkers who have no desire to be challenged in any area of their lives. It is definitely a unique organization. Probably a little too unique for my taste and no I am not going to write a favorable review at your request I am going to give my honest opinion based on my personal experience.