Needs improvement in member services dept
Member Service Representative (Former Employee) – Smithfield, RI – February 8, 2018
The teams in member services are over stressed, worked, low compensated, and no advancement for seasoned reps. The management team from senior manager to floor supervisor don't advocate to higher management on employees behalf. The company is trying to run a non profit insurance company as those of their competitors such as BCBS, UHC, TUFTS..yet they dont have the systems, employee capacity, and compensation to provide the top notch service they so market to the community they serve. This company underwent internal restructuring and yet member services was not given the emphasis that it needs with better systems, better compensation, work-life balance to their employees, and further advancements in the company. This company like to over work the temp employees which later translates to a high turn over rate in member services specifically. Managers also lack tact and communication within the dept of customer service is terrible if not horrible, all the perks this company gives to their other depts is non existent to member services, the most important dept in the whole company, which should be rewarded and recognized as so.
co-workers and health insurance benefits
management, communication between depts, over worked employees, systems are horrible to use, and lack of advancement blocked