Typical Call Center - not Flexible with hours
Customer Care Associate (Current Employee) – Texas – November 29, 2018
To keep your job, you are required to make 8-10 calls per hour, be on time, don’t leave early, 90% 5 star reviews, send 95% surveys when many people ordering from a catalog don’t have or use email. If business is slow, they cut hours. If business picks up – they offer overtime – but you still need to be approved. They use an old IBM system. There is little flexibility to changing your hours. If you work from home and the cable, electric, or phone go out – you get points- no exceptions. They do not pay for the any of the home set up including the computer.
Attendance policy and no flexibility with hours