Neiman Marcus
Neiman Marcus Employee Reviews
Found 1,302 reviews matching the search See all 1,307 reviews
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Great Work Life Balance
Team Member (Former Employee) – Tysons Corner, VA – September 5, 2016
Great work/life balance.
Very lenient return policy.
No real opportunity for growth. Many of the members of the management team have been in their respective roles for more than 15+ yrs, with no intent of moving on to something more challenging.
Very lenient return policy.
No real opportunity for growth. Many of the members of the management team have been in their respective roles for more than 15+ yrs, with no intent of moving on to something more challenging.
Loss Prevention Investigator
Loss Prevention Investigator (Former Employee) – Charlotte, NC – December 7, 2018
Micro management, cut throat, watch cctv and employees. Most of the time its drug dealers that come in spending their money. Low life's within the store. Cant make a stop unless you are cleared to do so by micro manager in charge. Please avoid this place. Complete was of time. Look elsewhere. They will lie to your face.
Pros
A job
Cons
Micro Management and cut throat
Great place to work
Sales Associate (Former Employee) – Paramus Park, NJ – December 6, 2018
Daily up selling of high-end merchandise. Being part of a team player as well as being able to work alone. Providing customer service on the phone as well as greeting the customers upon entering the store.
slow
CUSTOMER SERVICE REPRESENTATIVE (Current Employee) – Deer Park, NY – December 4, 2018
Boring, slow. For the lazy workers they earned their pay, but for all they ask of you, if you actually do your work, you deserve more, ungrateful for the extra work you do and only focused on your shortcomings. I got it cause I was told it was an easy job. I’ve gained good experience cause of all the rolls I had to fill do to understaffing and high expectations
Pros
Gained experience, laid back
Cons
Managers expect more then they give, understaffing me
My Neiman Marcus Experience
Visual Manager / Senior Executive (Former Employee) – Las Vegas, NV – December 4, 2018
I have worked for Neiman Marcus twice during my career. I loved my job and both experiences until they starting dissolving senior store team positions.
Can be fun but, very competetive
Customer Service Assistant Manager (Former Employee) – Newport Beach, CA – December 1, 2018
I strongly disagreed with the way sales associates were paid. They had no return policy so clients often return items and the sales associate had to pay back their commission if the return was within a year. Items were often worn and damaged.
Pros
associates, discounts, benefits
Cons
sometimes there was no time for breaks and commission policy
Typical Call Center - not Flexible with hours
Customer Care Associate (Current Employee) – Texas – November 29, 2018
To keep your job, you are required to make 8-10 calls per hour, be on time, don’t leave early, 90% 5 star reviews, send 95% surveys when many people ordering from a catalog don’t have or use email. If business is slow, they cut hours. If business picks up – they offer overtime – but you still need to be approved. They use an old IBM system. There is little flexibility to changing your hours. If you work from home and the cable, electric, or phone go out – you get points- no exceptions. They do not pay for the any of the home set up including the computer.
Pros
you get a check
Cons
Attendance policy and no flexibility with hours
Amazing company to work for
Sales Associate (Former Employee) – Bal Harbour, FL – November 29, 2018
They do care for their employees
Onsite trainings, contests, rewards programs, employee discounts
Good health insurance
Safe and clean place to work at
Onsite trainings, contests, rewards programs, employee discounts
Good health insurance
Safe and clean place to work at
Pros
Free lunches
Sales Manager
Sales Manager (Former Employee) – Chicago, IL 60611 – November 24, 2018
Significantly increased sales year over year by over 15% YTD through repeat business. Established positive relationships--both internally and externally. Coordinated all paperwork and processing of sales transactions.
Excellent Learning Opportunity
Retirement Plan Administrator (Current Employee) – Dallas, TX – November 23, 2018
Neiman Marcus has given me the opportunity to learn about pension plans, both qualified and non-qualified. Along with my DC plan administration experience, I now have DB plan administration experience. I am looking for the next step in my career development to be a manager or director in retirement plan administration.
Corporate is a Terrible Place to Work-- STAY AWAY!
Merchandise Coordinator (Former Employee) – Dallas, TX – November 22, 2018
Horrible work enviornment and I would advise everyone to stay far away from corporate ( I can't speak on what working in stores is like). Corporate offices are filled with Caddy and unfriendly (mostly women) who lack basic human decency. Everyone is looking to get ahead and is in it for themselves. Management does not listen and the room for growth is almost non-existent. Favoritism is a BIG issue and flat out rudeness and disrespect can be expected daily. Employees are underpaid and over worked. If you are a coordinator, you will not receive sick pay and will be forced to come in sick.
Pros
Discount on overpriced product
Cons
Just about everything else
Work from Home Customer Care
Customer Care (Former Employee) – Irving, TX – November 21, 2018
I learned how to work with elite customers. I learned just how important Gucci, Prada, and Chanel items are to them.
The hardest part of the job was to be transferred from a stunning supervisor that cried each time she lost an employee, to a supervisor that just barely performed her job.
The hardest part of the job was to be transferred from a stunning supervisor that cried each time she lost an employee, to a supervisor that just barely performed her job.
Pros
Work at home situation, no interruptions from coworkers, could focus on the issues at hand.
Cons
Numerous technical issues. If there is not enough business that day, you will be told to clock out, and go home. Sometimes that meant you would only work one hour for that day...
Learned a Ton... but a stressful work environment
Assistant Buyer (Former Employee) – Dallas, TX – November 20, 2018
I learned so much at my position with NM and met so many amazing people, the discount is great and the connections are awesome! Outside of that the pay is pretty low and the culture is very specific and you can sometimes feel like you don't fit in, won't get that promotion because you don't fit the ideal "look" etc.
There is an opportunity to make good money and meet interesting people.
Assistant Manager Fur Boutique and Fur Services (Former Employee) – FL – November 11, 2018
Depending on what department you are assigned to, NM can be a pleasant and rewarding company to work for. The direct supervisor can play a large role in your success.
luxury retail
Loss Prevention Investigator (Current Employee) – Plano, TX – November 10, 2018
its a retail store. Most management and associates are good people to work with. There are some managers who like to micromanage too much. Loss prevention gets the short end of the stick as there are hardly any incentives for it.
Avoid Denver store at all costs
Investigative Analyst, Employee services (Former Employee) – Denver, CO – November 8, 2018
WARNING: You wonder why a company of this magnitude is losing so much money? It all starts from the top.
There is no job security here nor is there structure starting from the top. It's a frustrating environment that decides gossip and over-spending is going to get them places.
People are in positions that are inexperienced and do not know how to control their environments. The respect level that comes from the top is the worst i've seen in every department.
I wouldn't recommend working for individuals that will throw you under the buss and talk negatively about you to other employees. They're more interested in why your relationships fell apart than the company currently falling apart. Again, avoid this building at all costs, especially loss prevention. You scratch their back, then they'll throw you and your family off a cliff.
There is no job security here nor is there structure starting from the top. It's a frustrating environment that decides gossip and over-spending is going to get them places.
People are in positions that are inexperienced and do not know how to control their environments. The respect level that comes from the top is the worst i've seen in every department.
I wouldn't recommend working for individuals that will throw you under the buss and talk negatively about you to other employees. They're more interested in why your relationships fell apart than the company currently falling apart. Again, avoid this building at all costs, especially loss prevention. You scratch their back, then they'll throw you and your family off a cliff.
Pros
Nice sales staff
Cons
Management, laziness, no communication, gossip, drama, no structure, overspending
Mediocre
SALES ASSOCIATE (Former Employee) – McLean, VA – November 2, 2018
MAKE YOUR GOAL OR LEAVE! All they care about is if you made your sales goal and opening accounts. Management is on you 24/7 about selling and following up on your contacts. Managers literally want you to harass your customers with the NM cell phones they give you.
Pros
High-End Products- Luxury Atmosphere
Cons
The Pressure to Sell! Sell! Sell!
Overall rating
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Ratings from women
2.9InHerSight Score
2.5Personal Development
3.6Career Opportunities
2.8Family Support
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