Sales (Current Employee) – New York, NY – September 4, 2018
There are some good people at this company, sadly few of them are in management positions. The culture is very much finger pointing and pushing the blame on someone else. Makes it difficult to be in that environment. Once had some good people at the company but them seem to be dropping like flies. Always feels like you're in the dark, as if management doesn't want their employees to know what's really going on. Doesn't make you feel safe, appreciated or valued.
free monthly employee lunch, some great co-workers
management, finger pointing culture, owners and management play favorites.
Business Development (Former Employee) – Dallas, TX – March 19, 2018
It is a great environment to work in the people are fun and energetic very helpful willing to show you the ropes great parking we had a hour lunch training could have been a little better the because the director is the trainer the supervisor and all so she cant be really hands on.
Strategic Account Manager (Former Employee) – St. Louis, MO – November 24, 2017
you walk in the door and no one even says good morning to you.You try and talk with someone and they keep their heads down and keep walking. The worst atmosphere I have ever witnessed. Absolutely no training on any products, and /or operating systems. They give you no help what so ever, and the sales Managers wont even answer your IM's asking for help
Help Desk Technician (Former Employee) – New York, NY – October 24, 2016
good teamwork good morale management helpful work day is 9 am - 6 pm ..
· Monitor open tickets to insure they are assigned or escalated as needed. · Speak with clients when they express concern about issues. · Communicate with Consulting and Networking teams for ticket-updates and escalated issues. · Proactively monitor non closed tickets and follow-up as needed. · Follow Help Desk related procedures and work flow for all tickets and calls. · Promote timely response for client’s tickets. · Promote timely follow up with the consultants and engineers for all tickets. · Proactively communicate with all relevant parties to provide clients with best service. · Update the company CRM database as needed. · Coordinate escalation to the different departments.
Senior Consultant (Current Employee) – Not saying – June 20, 2016
First of all, I love the customers and the other technical staff in my office.
The problem is that this company will try to sell everything to the customer even when they have stated that they have limited budget. After the sale there is no follow up to even see if the correct product or service was delivered. Billing is so incredibly messed up that customers routinely complain about being billed for things they no longer have or have been upgraded, Some issues are documented back 4+ years. When issues are brought to the attention of management, typically the employee complaining is the one to blame even if they are very new.
They have a broken system to do everything. N@W loves their useless CRM systems. We put information in as we are directed but do not use the systems. Excel is 1000 times better than any system they have.
Meetings, meetings and more meetings.
My personal issue is with the entire managed care business. Everything is about billing and not doing what is right.
This job will turn you into an alcoholic!
HR free zone work environment, Customers
Long hours, mismanagement at every level, sales, broken processes
professional workplace with great co-culture and environment
Financial assistant (Current Employee) – New York, NY – June 23, 2014
I am responsible for account payables, internal and external expense data and monthly cost reports by financial software system such as Sage 300 and Changepoint. I have learned business financial workflow and details, practice and knowledge of finance, and professional skills. The co-workers in the company are very professional, inspired and hard-working. They teach me and encourage me a lot. As a international employer, English is a challenge for me of the job. But I am a fast-learner and keep improving my language skill, which is also the most enjoyable part of the job because I am adding value on myself.