I would change the package plan by lowering cost and add different new products to the software,
Feed the demands for viewers and and give accounts to the employees
An up beat environment. The smile and good attitude. Appreciate my employees
Besides procuring the best content for Netflix, i would like to give it a unique brand centric approach. With the commitment, service level and understanding of the brand requirement I see a long term partner for Netflix in future.
Give people who have made mistakes a chance and not judge for past choices
Give everyone a fair shot, clean house (management), throw out current attendance and health accommodation policies, bring back former incentives and morale boosters.
Answered - Customer Service Representative (Current Employee) - Salt Lake City, UT
Follow through, more vetted hiring process, employee's held to same standards, communication.
Answered - Technical Support Representative (Former Employee) - Salt Lake City, UT
More consistency in management i had like 14 sups in 3 years.
Answered - CUSTOMER SERVICE REPRESENTATIVE (Former Employee) - Hillsboro, OR