Patient Care Technician (Former Employee) – Whiteville, NC – November 20, 2018
You learn a lot about one on working with patients who have specific needs and goals to reach, it is very helpful in learning people, moods, emotions and desires to do better, you gain relationships with people who learn to trust you and therefore strive to meet the goals set out for them to do better.
Executive Administrative Assistant (Former Employee) – Birmingham, AL – September 13, 2018
Company has a great concept that is poorly executed with an under qualified management. Race is a factor in pay. Management is based on friendships and not ability to effectively manage. The effective managers were removed because they were not friends with upper management.
Case Manager (Former Employee) – Dallas, Tx – August 9, 2018
I'd still be with them had the office not closed and moved to Little Rock. When I came to work for New Directions the hiring manager told me that the three principles for workers at New Directions were: 1) Do the best you can for the customer 2) Have fun doing it and 3) The money will follow. And it did. The business almost doubled in the 4 yr I was at New Directions.
My managers knew how to successfully manage people by encouragement and support.
Since I left upper management has changed and I've heard that the culture has changed somewhat.
Too much work and not enough help. New staff doesn't stay due to stress and heavy workload. Have to work late just to catch up on cases and keep from drowning. Not a good feeling on a daily basis. Mid mgmt- so so, upper mgmt-delusional! Unreasonable expectations and never-ending list of things to do. Get a clue HR. And you say you're in the "behavioral health" business?
Yhe pay would be good IF you worked a 40-hour work week
Clinical Support Coordinator (Former Employee) – Jacksonville, FL – June 28, 2018
Work very hard. Non stop. I learned about working for corporate America. Management was one of the reasons why I resigned. The workplace culture was up and down from season to season. The hardest part of the job were the different management changes. I enjoyed working with a versatile people, and learning alot of new skills. The team work for my specific dept was great.
Case manager (Current Employee) – Kansas City, MO – June 15, 2018
Benefits and salary are great. Working remotely is a nice boost for the work you do...which never seems to stop. Lots of rules and practices that constantly change. So many calls and logging notes about calls, meetings, protocol, IT problems, and, in between, working with members/clients that it's impossible to meet the expectations of management. Stressful but colleagues are the coolest.
Salary, flexible schedule, remote office
High caseloads & expectations that are impossible to meet
I went through a phone screen and then had an interview with one person in the room and another through skype at the same time. Apparently it was the first time they had ever done this and I was very patient while they set it all up because I really wanted the job. They asked me a ton of behavioral questions and things about my prior experience and told me I'd hear something in a few days. A few days went by and I emailed a recruiter that I had been talking with via email and I got no response back even though I had had regular communication with this woman before. I found it incredibly rude and unprofessional that I couldn't even get an email saying that the company had went with someone else. Good luck to anyone else who interviews with this company.
Claims Auditor (Current Employee) – O'Fallon, MO – March 28, 2018
Great place to work. Great work life balance. Very collaborative and respectful team. Management treats everyone well. Office is bright and spacious. Cubes are large. New up to date equipment. Time is flexible for most positions. Work at home is available a couple days a week after training. Company is growing and some aspects of the business are new, so most of the training is on the job. Great co-workers!
Assistant Unit Manager (Former Employee) – Athens, TX – March 26, 2018
This company is decent place to work. I have been apart of this company for years. However just like any company there are some areas they could definitely improve. Long work days hrs does not keep up with your time correctly so sometimes your checks are short
Small Company feel but management changes taking that away
IT Business Analyst (Current Employee) – Kansas City, MO – March 24, 2018
The collaboration here is pretty good in the IT area, but the new management is NOT collaborative, and that makes everyone fearful and paranoid. Trying to advance their business process to Agile development. Not willing to provide much training.
claims (Current Employee) – O'Fallon, Missouri – February 22, 2018
I was hired for the start up of a claims shop in O'Fallon, Mo. The management is very knowledgeable and fair and always open to feedback. Everyone's input is valuable here. They understand the importance of work/life balance and are flexible. I am excited to learn and look forward to growing with this company.
Inspirations was a great job I enjoyed working with them
Driver/Tech (Former Employee) – Milton, FL – January 29, 2018
One day I reported and was told that the next day I would have no job by a employee who wasn't supposed to tell me the next day I reported in to work to find the place locked up Closed hoping that they would reopen I waited and I am still waiting
Care Transition Manager, Utilization Manager (Former Employee) – Saint Petersburg, FL – November 28, 2017
A typical day would be to organize priorities. Most of the clients were high risk and required extensive interventions. To maintain a case load of 80-180 clients required constant vigilance. I learned that I prefer to work in person with individuals that have mental health & substance use issues. I loved the team that I worked with. I enjoyed working with Florida Blue Case Managers. I learned that I missed working with more diverse population that would include people with less intense issues.
Customer Service Representative (Current Employee) – Kansas City, MO – November 15, 2017
The organization has taken a downward spiral since I first started. Morale is extremely low, employees are underappreciated, overworked and underpaid. Management has very little trust in it's employees and a very closed line of communication. I would not recommend anyone work for this company. Potential employees are fed half truths about the environment and training before being thrown to the wolves in a world of sheer utter job dissatisfaction.
Pto, Health Insurance, Paid Company Holidays
Micromanagement and poor management, Glass Ceiling, Poor Communication, Job Dissatisfaction, No Room for growth, drives numbers and the bottom line.