New Horizons Mental Health Services
2.9 out of 5 stars.
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New Horizons Mental Health Services Careers and Employment

Work happiness

Scores based on about 24 responses to Indeed's survey on work happiness
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About the company

  • Company size
    51 to 200
  • Industry
  • Headquarters
  • Link
    New Horizons Mental Health Services website
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Lancaster, OH

4 jobs


Salary estimated from 50 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 24 reviews and is evolving.



N/A in Lancaster, OH
on January 16, 2023
It seems the only people happy who work here are at the managers at the top. They act way more in self interest or interest of their friends at the agency, rather than the agency as a whole. Very cliquey and toxic. They give more and more jobs to the hard working people until they are at their breaking point and let the slackers get by. The favoritism is present and clear, almost feels purposeful to pull one people they don’t want/like. This has built a significant amount of resentment between all the case managers and therapists. I know of many people applying/interviewing to leave and have seen a lot of long time employees leave over the past few years. They can’t keep new people due to the awful pay for extremely high, inconsistent expectations and little to no training. Not sure what their plan will be after they lose even more people but I don’t see them lasting in the community compared to other agencies in the area. Good luck, you’ll need it.
N/A in Lancaster, OH
on January 11, 2023
Toxic environment. Management gossips about employees to each other and other employees. Expectations are unreasonable and management writes people up rather than figuring out the issues. Constant staff turnover which leads to other employees taking on more work (without pay raise) and chaos.
Coordinator in Multiple
on December 15, 2022
If you have a passion for mental health, you can make a big difference in the lives of many through work performed at this agency. As a community mental health provider, New Horizons serves all walks of life, including the most vulnerable and marginalized among us. I saw first-hand the positive impact that small gestures of mercy and compassion can have on an individual’s self-worth and quality of life. This is important work that you can feel proud of by the end of the day.The downside, the organizational structure and management philosophy are dysfunctional. The agency uses a churn and burn staffing strategy, continuously hiring at low wages and overworking employees until they leave. Far from being a concern, high turnover is a financial scheme to keep costs low and ensure that quality workers eventually seek better opportunities. This is true for management, clinical, and administrative staff alike. No one stays. This negatively impacts client care, but the mental health of staff and the community, sadly, are not a priority for executive leadership. If good work is accomplished there, it’s not due to the quality of programs and services, but the efforts of individual staff members who are dedicated to caring for their clients.This can be a good place to get some experience in the mental health field. New Horizons is a stepping-stone, not a long-term career. You will not be supported, you will not be appreciated, you will not be heard, but you will make a difference. Good luck!
nope in nope
on September 28, 2022
For a mental health company they do not focus as an agency on the staff. Due to this staff and clients suffer. They have a terribly high turn over and instead of keeping good hard working people, they allow terrible folks to stick around. As an agency they do not understand how to run many of their programs and the agency as a whole does not help. Instead of assisting with issues they tell the staff to essentially just fix them. It is a place that will suck you dry of joy and when they are done they toss you aside.
RN in Lancaster, OH
on August 16, 2022
This job does not care about employees. They will replace you and not think twice about it. They advertise flexible hours/schedule and they will tell you that they value work/life balance but it is not true. Management is sneaky and not trustworthy. I would NOT recommend New Horizons for employment.

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Questions and answers

People have asked 14 questions about working at New Horizons Mental Health Services. See the answers, explore popular topics and discover unique insights from New Horizons Mental Health Services employees.

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Interview insights

Insights from 12 Indeed users who have interviewed with New Horizons Mental Health Services within the last 5 years.

Average experience
Interview is easy
Process takes about two weeks

Interview Questions

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Shared on January 20, 2023

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