The most you have to deal with is issues with printing at the computer lab at NJCU. Other than that the superiors will teach you what you need to know and help you if you need it. You can learn many things while on the job if you just ask and pay attention. You can do your homework if things are slow and you have a maximum of 15 hours. All you need to do on a regular day is deal with calls, help people print, refill printer and staplers, provide assistance to anyone who needs it and help professors if they need help in the classroom. You may also set up equipment in rooms that may need it. The equipment we commonly set up are projectors, clickers, laptops, and speakers. The management is great, supportive and friendly.