New Penn Motor Express Employee Reviews

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1.0
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Terrible upper management
Supervisor of Operations (Current Employee) –  Kearny, NJFebruary 26, 2019
Unless there is a new terminal manager at the Kearny terminal do not put yourself through the stress ..no leadership from upper management every man for themselves
Pros
Pay
Cons
Poor upper management
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4.0
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Good team
LTL Terminal Manager/Territory Sales Executive (Current Employee) –  Milton, PA 17847February 10, 2019
Good team great people. Enjoy the staff and character of the company. Good ideas and what seems to be a rebuilding era. Small carrier with great record
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4.0
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Account executive that drives alot.
Account Executive (Current Employee) –  Altoona, PAFebruary 3, 2019
A large territory with hours of drive time. The people at the terminal are great and we all work as a team. Very helpful and knowledgeable. A typical day starts at 7:00 a.m. and ends at 3-4:00 a.m. Tpp much emphasis on entertainment of customers.
Pros
Excellent pay
Cons
Large territory
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2.0
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Job responsibilities
Terminal Supervisor (Current Employee) –  Troy, NYJanuary 30, 2019
Data entry( including but not limited to); manifest inbound/outbound freight bills & payroll. Foster customer loyalty & prevent claims by coordinating proper loading of all freight, to ensure
next day service. Keep detailed records of drivers' activity
Dispatch drivers
Manage office personnel by delegating tasks, arranging business plan for the following day as well
as relocating to other terminals when support is needed.
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2.0
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it could bew a geat place to work if things changed
worker full time (Current Employee) –  NYC, NYJanuary 5, 2019
it could be a geat place to work if things changed, ! a pay raise 29.00a hour to keep up with the cost of living in NY state And the rise of prices food gas rent ect….. over the past 10 years of the cost of living. the culture of harassment by management staff and yrc security. better work environment treated with respect. let, us do our jobs don't need to be micro managed. stop putting drivers in area they really know that well, it just makes job harder and put you at risk for accidents delays missed pick up too. management at Maspeth aren't willing to change take advise on how to make thing better. been here 15 years and its the same old things nothing changes here expect.... now sending men home NO WORK>> THAT NOT FAIR jan to save money when the waste money all the time. your are hurting our family's not enough pay there not one enjoyable part at this job ,corporate big heads don't k,now or never drove a truck making ridiculous unrealistic demands based on numbers on a sheet of paper so top executives can get bonuses . drivers are your best assets.... customers like us …. they see us everyday and that why your still getting business from them.... call some of them and ask how they feel about management in NY they lie to customers are rude phones aren't being answered promptly on hold for 10 min and hang up on... dispatch has no clue on how to manage pick up or delivery's... trucks aren't loaded properly causing out of the way driving back and forth in delivery route. management will not do anything to change things... just harass drivers and staff stressing  more... drivers out and putting them in a unsafe environment and the public at risk.... look at the crashes Maspeth NY they wont spend money to fix trucks . or in the winter we cant even see out of the windows because of salt wont ever wash trucks and you wonder why you have a bad rating on the web and with the general public  less
Pros
medical, union
Cons
low pay, very stresfull unsafe work envoirment
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Pick up and delivery drivers. All types of freight
Truck Driver (Current Employee) –  Maspeth, NYNovember 25, 2018
Long hours. Decent pay. Terrible management team. Employees who look after each other. Some of them. Not everyone is a team player. Fun when first starting out. Especially when you a new driver gaining experience.
Pros
Paid weekly
Cons
Work load over load.
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2.0
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Very unsettled environment
City Driver/Dock Worker - Proficient (Former Employee) –  Elkridge, MDNovember 16, 2018
A typical day at work very physical.
What I have learned is how service my customers.
Management needed more training to better assist employees.
Workplace culture was uncertain.
The hardest part of the job was not knowing when you were going to get off.
The most enjoyable part of the job was that Saturday and Sunday was the off days.
Pros
Paid time off
Cons
Year 2008 under union agreement took a pay cut of 15%
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3.0
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must have the patience of a saint
Operations Supervisor (Current Employee) –  Maspeth, NYNovember 11, 2018
definitely a work in progress... be prepared to meet high demands with little, or absolutely NO significant return... other than a new set of demands. good news is you can keep your job as a reward.
Pros
money and autonomy
Cons
everything else.... no breaks... no lunch... no bonuses...
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If hired, turn and run as fast as you can.
Driver/Operator (Former Employee) –  Reading, PAOctober 23, 2018
Didn't get paid for training even though it was promised. Union shop too many people (drivers and management) always worried that your pay was taking away from their pay. I now understand why they need drivers.
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Bad company
Operations Supervisor (Current Employee) –  Dunmore, PAOctober 19, 2018
there is no standard practices. they have no management and everyone does what they want. it is not a good environment to be working in. there is nothing good to say
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Cons outweigh thw pros
City Driver (Former Employee) –  Cranston, RIOctober 15, 2018
Where to start.ok pay and benefits are good.but that's about it.i worked in cranston ri.to much freight for available space.cant find the freight when you look for it.stuff everywhere.by the time you load your truck and get to the first stop it's noontime.then they hit you with the pickups.its a no win situation if you like to do the job right.you end up bringing deliveries back to the terminal.totally inefficient.if you can survive in a chaotic environment then work here.if not don't waste your time.
Pros
Pay
Cons
Stress
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4.0
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Very stressfullk high pressure environment
Sr.Account Manager (Former Employee) –  Billerica, MAOctober 10, 2018
The company's culture was management by intimidation at the time I was there. I was always successful at goal attainment but was never led to believe I was,nor was any other rep.
Pros
They had the best service in the industry
Cons
Negative atmosphere
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co workers very honest and great people.
Dock worker / Tractor Trailer Driver (Former Employee) –  Plantsville, CTOctober 8, 2018
Dispatchers seem to very good. The pay should be a lot more. Hire dock workers and not put so much on the drivers which puts the pressure on the drivers to load their trailer deliver and make timely pick up's then when back at the terminal you must unload your pickups and if low man many other trailers which makes for 12 hr + days.
Pros
Short commute M-F benefits
Cons
$ sucks, cdl driver working the dock more that driving
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Learned a great deal about freight and shipping
Customer Service Representative (CSR) (Former Employee) –  Lebanon, PASeptember 19, 2018
It is very difficult for someone who has never worked in a contact center environment to manage the department. Management unavailable to take escalated call, no one designated to do that. Additional workloads besides phones constantly being added, all the while maintaining accuracy and correctness, Worse when call-offs occur.

Multi tasking is OK, however, when affects accuracy it diminishes ones ability to focus on details.

Complaints go unheard by HR and Management. Problems not corrected or dealt with by upper management. Was not permitted to give customers real reason why their shipments did not move or were delayed.

Raises given across the board to all call center employees, even if their just two months, making same amount as someone their two years. No proper training. !st call center worked no classroom training to start.
Pros
Good benefits
Cons
Managment
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3.0
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Really nice laid back job that’s straight forward
Forklift Operator/Warehouse (Former Employee) –  Elkridge, MDSeptember 17, 2018
You’d get to work and get a forklift and go to the managers desk and get the information of the trucks you’ll be unloading and then you go to that truck and you’ll have a marker and pin and you’ll have a paper tell you what package goes where and you’ll use the marker and write big numbers on them and unload the truck and take the packages to the proper trucks using the forklift
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A corrosive place to work
Supervisor (Former Employee) –  Williamsville, NYAugust 13, 2018
Management was constantly undermining decisions made and in a public forum.
Berating and demeaning its employees was a goal and laughing point of the terminal and operations manager.
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Face paced
Freight Transportation Specialist (Former Employee) –  ROchesterAugust 8, 2018
New Penn wasn't the best place to work for a single parent. You do not know what time you will get out everyday and work varies by the amount of freight. If there was not a lot of freight then you didn't work.
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3.0
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No pension
Driver (Current Employee) –  Altoona, PAJuly 31, 2018
Drive about 10 to 11 hrs a day.Dont like how I have to wait 2 hrs after they call me in.I enjoy the driving.dont like how they have no pension and how they treat u like your just a number.dont like how when I get to a terminal and I have to wait another 2 hrs not very organized.I think abf is a better company to work for
Pros
Good pay
Cons
Wait time no pension
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Would not recommend
Employee (Former Employee) –  Lebanon, PAJuly 17, 2018
When I started, my understanding was that New Penn was a great company. The key word in that sentence is "was" but that there was an active attempt to fix it. In my time there, I did not see much fixing, there was a lot of talking about fixing the problem, but the actions countered the talk.

Long-time employees there were once proud to work at New Penn, but the longer I was there, more and more people were going into "survival mode" just trying to get through to the next day, as outlined by the heavy turn over of management.

The people I worked with were great, tried to do their job, but as more and more gets put on a single person to cover down for people who leave, it makes any one's job very difficult.

Compensation and benefits are good, but not worth it long term. I think they have a great opportunity for drivers and dock workers, but politics, training (lack of) and the management seem to have a strong affect on turn over.

Truly wish New Penn can turn around, a lot of good, hardworking people who have given them years of hard work and loyalty deserve to succeed. Those same hardworking, loyal people will ultimately have to pay the price for the decisions of management above them.
Pros
Co-workers, benefits
Cons
Short sighted management
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3.0
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Tough Environment in Trucking
Management Trainee (Former Employee) –  Mercerville, NJJuly 12, 2018
The company has been around for a long time. It has values that still exist since YRCW buyout. Can be a good, but difficult start in logistics. As with many shipping carriers, New Penn is reluctant to change and spend capital. Long hours, little work life balance. Solid foundation of customers and business. Trucking environment is a unique animal. The more talented individuals will drown, but successfully move on with a good learning experience in a union environment.
Pros
overall good people
Cons
Long hours versus pay
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Overall rating

3.0
Based on 124 reviews
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2.9Work/Life Balance
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